Transcript Virtual Case Study

Virtual Case Study
studentaffairs.com
Presented by
Indiana State University
Team Members: Andy Corn,
Pamela Costello, Rene Couture,
and Amber VanLue
Presentation Overview
 Logistics of the proposed committee
 Primary responsibilities for committee
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What is the effect of technology resources in
student campus communities?
How can the institution take a more proactive
approach in anticipating and adapting to
technological changes?
Technology Integration as the Norm and
Addiction Issues
Presentation Overview (con’t)
 Assessment of Services and
Environment
 Soliciting Input from Stakeholders
Committee Logistics
What
 A committee that will generate
solutions to the current university
problem of technology and and
how it affects student interaction.
 A committee that will be made of
a number of students and staff
from different departments and
areas of expertise.
Who
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Campus Student Leaders
Residence Hall Staff
Residence Hall Student Staff
Student Judicial Staff
Student Life Staff
Faculty
Administration
Interested Students
Campus Technology
Representatives
Committee (con’t)
When
 The committee shall meet weekly
until the urgent issues are
addressed.
 The committee shall then meet biweekly to resolve the remaining
issues.
 After all issues are addressed and
controlled for, the committee shall
meet monthly for review.
Committee (con’t)
Where
 The committee shall meet on
the 2nd floor of the Student
Union.
Report
 The committee shall report to the
Vice President of Student Affairs.
 A report must be submitted to the
Vice President weekly to review
what the committee has analyzed.
 After control has been taken of
the urgent issues, the committee
shall then submit reports monthly
to the Vice President.
Committee (con’t)
Budget
 The committee shall work with an
initial start-up budget amount of
$5,000.00
 Funding will be provided toward
assessment, speakers, and analysis
of the issues.
 Funding will be up for review
after one fiscal year after which
the Vice President of Student
Affairs will make a further
recommendation for budget.
Committee Responsibilities

What is the effect of technology resources
in student campus communities?
 Online
Media Sharing
 Stimulate Community through Digital Means
 Web-based University Services
 Digital Divide
 Harassment
Committee Responsibilities (con’t)
Online Media Sharing
Copyright and Piracy
 When students share songs and other media over the campus
network do they know this is copyright infringement unless the
students own the license for the music? What can be done to
make students more cognizant of the repercussions of such largescale illegal behavior?
 What are the university ramification for providing the medium in
which copyright infringement takes place.
 Programs like Napster, KaZaA, Audiogalaxy, and Gnutella are
large-scale network applications that allow media to be shared
between users. What are the social issues involved when students
continue to spend more time using these programs?
Committee Responsibilities (con’t)
Online Media Sharing
University Connection and Bandwidth
Bandwidth, or simply network capacity is how much of a connection
does the network have to the Internet. Essentially, think of a pipe
width. The larger the pipe, the more expensive, and typically the
larger the costs for providing service. (A campus providing service
for 35,000 students will spend more than a campus providing
access for 1,000 students.) How do our costs at Telnet compare
with other similar institutions?
Committee Responsibilities (con’t)
Online Media Sharing
Bandwidth (con’t)
Why should we be
concerned about
bandwidth?
Bandwidth is an
expensive
commodity.
SOURCE: Chronicle Reporting
Committee Responsibilities (con’t)
Controlling Media Sharing
 Bandwidth

There are appliances
available to restrict the type
of data being sent out and
received over university
networks. What would be
the campus impact on
utilizing one of these
appliances? Could it
possibly be more destructive,
or would it free up more
resources?
 Possible outlawing of
certain programs

A simple solution with
complex outcomes could be
to shut down access on
certain programs that use
large amounts of bandwidth.
However, how would this
impact valid research using
media? Is the solution to
avoid the program, or
address the problem? What
would be the impact on the
campus community?
Simulate Community
Through Digital Means
The following is a list of possible solutions
using web technology to meet the needs
of the student that is technologically
minded. The committee needs to be
aware that when students are in front of
a computer it is an intriguing and
possibly convenient opportunity to
reach students through nonconventional means.
Digital Means (con’t)
Student/Floor/Building websites
 Student websites allow students to
share their interests
 Residence Hall and Floor websites
could increase intractability and
communication
 Student Hall Staff can arrange
community builders through them
 Students can use them to arrange
events, start birthday clubs, sell
books, etc…
Online calendar of student events
 A detailed calendar of events
including:
Academic events
Campus social events
Building programs
Events in the community
Digital Means (con’t)
Chat (moderated and /or
unmoderated)
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Whether or not chat rooms should be
moderated or unmoderated shall be
discussed in further detail by the
committee
Chat rooms could potentially allow
communication among building and
campus residents
Giving residents the chance of meeting
a large group of students
The potential to find other residents to
participate in events with such as
sporting events, lectures, on campus
social events
Websites for resources
 Academic resource
Research tool
Class online discussions
Online tutoring
 Student life resource
Student Government website
The ability to post issues online for
student review
Clubs and Organizations websites
Allows for students to stay in touch
even if they miss a meeting
Post events
Web-based University
Services
Further assessment should be given to
how much time and money could be
saved by further automating tradition
paper practices. The following is a very
short list of the potential that is out
there. Along with the obvious savings,
the assessment should concentrate on
the impact to the campus community.
Web-based (con’t)
Email and Chat
Registration
 Allows students to stay in
contact with family and
friends
 Students can also reach
professors to ask school related
questions
 Allows students to send
questions to a variety of
student service offices. Some
examples could be: Student
Health Services, Residential
Life, Dining Services
 Online registration cuts down
on lines in registration office
 Allows fast and instant access
to personal information,
updating institution records,
and looking up class schedules
and transcripts.
Web-based (con’t)
Financial Aid
 A website allowing access to
forms (local, state, federal, as
well as university forms)
 The ability to send questions
via e-mail and chat
 Tips for receiving financial aid
funds
Digital Divide
Digital Divide essentially means the
difference between students who are
tech savvy, and those who are not.
The committee is going to have to do
further assessment to further
investigate the impact on these two
populations of students, as well as
those in-between.
Digital Divide (con’t)
Possible Tools for Assessment
 How many students have their own
computers?
 How often do students use computers
labs?
 How computer literate are our
students?
 Could training opportunities be
utilized?
 What do students see lacking in digital
services provided by the campus
Harassment
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Unknown
Known
Measures can be taken to prevent
unknown harassment. These could
include:
 Student affairs professionals must
be informed about the college’s
responsibility (Perry, 1993).
 Student affairs staff should
provide a clear list of possible
sanctions for those who violate
harassment policies (Perry, 1993).
 Student affairs staff should work
to keep the victim’s identity
confidential.
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Students should attend a harassment
workshop before being granted a
college-issued user name.
Only the college-issued user name will
be available for online discussions.
Students should be encouraged to
openly discuss the topic of harassment
(Perry, 1993).
In cases where the violator is known or
unknown, the student should keep a
copy of any inappropriate
communications and quickly notify
student affairs staff.
Reference
Perry, N. W. (1993). Sexual harassment on campus:
Are your actions actionable? Journal of
College Student Development, 34, 406-410.
Proactive Technological Outlook
How can the institution take a more proactive
approach in anticipating and adapting to
technological changes?
 Follow trends closely
 Anticipate changes
 Assessment of changing student needs
Proactive Technological Outlook (con’t)
 Follow Trends Closely

Follow IT (Information
Technology) changes in
business, social, and
other non-university
sources.
 Anticipate Changes
 Web year n. About 90
days. The concept is just
beginning to hit home with
university officials.
Universities need to move
more quickly if they hoped
to succeed in
commercializing Internetoriented products
developed on their
campuses. (Chronicle, IT
Jargon Monitor, 2002.)
Assessment of Changing Needs
and Climate
The university used to be the place where new
technology was in abundance, and most students new
to the campus were getting their first email address
and going on the Internet for the first time. This is no
longer the case.
"A Nation Online: How Americans Are Expanding Their
Use of the Internet", published by the National
Telecommunications and Information Administration
and the Economics and Statistics Administration,
found that 143 million Americans (54 percent of the
population) used the Internet in September 2001.
What are students doing online?
On-Line Education Course
3.5
Make Phone Calls
While the numbers are
a bit amazing what
students are doing
online nationally, it’s
important to do a
local university
assessment to find out
what students are
doing here at Telnet.
5.2
Trade Stocks, Bonds, Mutual Funds*
8.8
Job Search*
16.4
On-Line Banking*
17.9
Chat Rooms or Listservs
17.3
View TV/Movies, Listen to Radio
18.8
Complete School Assignment**
24.8
Government Services Search*
30.9
Health Services or Practices Info. Search*
34.9
Product/Service Purchases
39.1
Playing Games
42.1
News, Weather, Sports
61.8
Product/Service Information Search
67.3
E-mail
84.0
0
20
40
60
80
100
Source: NTIA and ESA, U.S. Department of Commerce, using
U.S. Census Bureau Current Population Survey Supplements
Technology Integration as the
Norm and Addiction Issues
 High Tech Academics
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Paper and Digital Students
Addiction
Net Health
Summary of Technical Integration
Technology Integration as the Norm
and Addiction Issues (con’t)
 Paper And Digital Students
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It’s a difficult time when
some students use and
expect digital components,
while at the same time some
students continue to think in
a paper framework. How
can Telnet continue to
address both populations of
students?
 Addiction
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While still in it’s
infancy, Net Addiction
is being a new trend.
Right now it’s classified
as being similar to
compulsive gambling
(Davis, Accessed 2002)
Technology Integration as the Norm
and Addiction Issues (con’t)
 Net Health

Are we providing computer
workstations and desks to
take into consideration the
ergonomic and changing
nature of technology
appliances? How can we
further adapt and even
speculate on technology
changes and its impact on
Telnet as well all of Telnet’s
stakeholders? (Healthy
Computing)
 Summary of Technical
Integration

With increased
academic profiles of
students how do we
concentrate on a high
tech community and at
the same time prevent
internet/technology
addiction.
Assessment of Services and
Environment
For many universities, multiple
services are available online.
These can include course
registration, faculty, staff, and
student directories, library
services, financial aid status,
course discussion boards, and
calendar of events, among a
number of other services.
Assessment (con’t)
Soliciting Input from
Stakeholders
Colleges should keep
current with needs of
its stakeholders,
especially with
students and parents.
 The committee may consider hiring
the services of a consulting firm to
evaluate current trends and interests.
 Institutions can seek input from
prospective students, current
students, alumni, faculty, staff,
parents and well as members of the
local community as to perceptions
of internet usage among students
 Colleges could create an open forum
at large campus functions, such as
Orientation, Family Weekend, and
Homecoming to introduce
stakeholders to helpful resources
available on the Internet.
Assessment (con’t)
What other schools are doing
DePauw University, Greencastle, IN
 In response to a recent crisis affecting hundreds of students,
DePauw immediately launched an informative website
complete with photos, audio files, and updated information.
 Students, parents, alumni, and other stakeholders were able
to stay current as news was gathered. In doing so, necessary
telephone lines may have been freer to operate with
emergency services.
Assessment (con’t)
Indiana State University,
Terre Haute, IN
 Several instructors use a web-based
program where students are able to
interact with the instructor and other
students in the class at their leisure.
 Online discussions may enable
students who do not typically
discuss in class to feel more
comfortable to discuss and raise
questions in a different environment.
Conclusion
Dealing with technology resources is a continues
challenge that the institution will have to face for
years to come. With the proposed outline, this
committee should have the initial structure to adapt
and function throughout the coming years. Though,
it’s important that the committee’s mission and
goals are continually updated as the technological
and campus climate change.