Transcript Group_D_v2

Bob’s meltdown
Group D
Jo TAI, Ruby MA, Ryan SUEN and
Vicky CHAN
General Comments
I think that senior management should
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1. be aware of the important and benefit of KM
2. encourage communication with each other to understand the
company’s culture, and the vision and mission of KM
3. establish a clear vision and mission of KM with KM experts
4. change the company’s culture. It may need time and affect
higher level to lower level staff. But it is worthwhile.
5. provide reward system to motivate all staff to take part in.
General Comments (Con’t)
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Five elements related to introducing KM
in an organisation
Comments on Group A
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On Group A:
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Group A’s suggestion: More prominent
leadership to set the company vision and
communicate loudly
Sacrifice revenue to support KM
To establish a ‘Culture’ policy
Staff seminar on KM
Higher transparency to let people know
what each other is doing
Comments on Group A (Con’t)
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Agree with Better leadership:
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Important when changing company’s
direction
harmonize personnel and resource matters
to enable the change smoothly
Comments on Group A (Con’t)
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Agree with Staff Seminar on KM:
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Let staff knows what KM is and how it
works
Agree with higher transparency:
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More communication and understanding
among different sections
Comments on Group A (Con’t)
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Slight different views on Sacrificing the
revenue to support KM:
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Good KM strategy: integrate KM to daily
routine without major disruption on the
core business
Should add value to company in the long
term
Comments on Group A (Con’t)
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Slight different views on establishing
culture policy:
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Culture needs to be nurtured and cannot
be set up like a ‘policy’
Establishing Policy vs Establishing Vision
Comments on Group A (Con’t)
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Additional comments:
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How to resolve the conflict between
Annette and Bob?
Comments on Group C
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Suggestion of group C:
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arrange a meeting with Annette, Bob, and
also other section heads (for
communication and mediation).
Create a culture of sharing
Top management should lead
Comments on Group C (Con’t)
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Agree.
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But Jay the CEO should have a stance first.
Issues should be taken into account: the
objective of introducing KM, company’s
culture, company’s priority (revenue vs KM)
etc.
Comments on Group C (Con’t)
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Additional comments.
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Who should lead?
Top-down vs. Button-up vs Middle-topdown approach?
Comments on Group E
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Totally agree.
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KM is process, not purpose
KM is not all about technology
Incentive for creating a sharing culture
Error is not really failure – learn from it!