Transcript Slide 1

September 2013
we help to improve
social care standards
Supporting employers – The role of Skills
for Care
Mark Yates
Area Manager – Midlands
What do we do?
 Sector Skills Council for adult social care in England
 We ensure that the social care workforce has
appropriately skilled people in the right places working to
deliver high quality social care
 Work closely with social care employers, people who use
services, carers and other key partners, including health
 We help to plan for the future workforce
Some Stats… (Social Care)
CARE WORKERS
Vacancy
Turnover
National
4.1%
26.9%
Derby City
2.4%
32.2%
Derbyshire
3.9%
24.4%
REGISTERED NURSE
Vacancy
Turnover
National
5.0%
29.2%
Derby City
1.3%
23.7%
Derbyshire
3.8%
31.7%
Source: National Minimum Data Set – Social Care (Open Access Dashboards)
https://www.nmds-sc-online.org.uk/reportengine/dashboard.aspx
NMDS-SC
 Helps organisations benchmark their workforce
 Brings into focus the importance of recruitment and retention
of staff
 Underlines the importance of workforce planning for
employers and commissioners, including health
 Helps with future planning and policy direction nationally and
regionally
What else do we know?
 Growing demand in a challenging economic environment
 Increasing expectations
 Integration
 Some poor media/public perceptions
 Francis, Cavendish and Winterbourne (cross cutting)
Winterbourne
“Good leadership is essential in setting the culture and
values”
“Recruit for values”
“Providers should be… providing leadership in developing
the right values and cultures in the organisation”
Transforming care: A national response to Winterbourne View Hospital
Department of Health Review: Final Report (2012)
Francis
“Healthcare employers recruiting nursing staff, whether
qualified or unqualified, should assess candidates’
values, attitudes and behaviours...”
“The NHS and all who work for it must adopt and
demonstrate a shared culture in which the patient is the
priority in everything done. This requires:
 A common set of core values and standards shared
throughout the system…”
Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry (2013)
Cavendish
“Employers should be supported to test values, attitudes and aptitude for caring at
recruitment stage “
“Managers need to recruit support workers with the right values, and then support
them to do emotionally draining jobs”
“A golden thread of values should run through all training in health and social care,
defined by employers on the frontline. “
“It is the duty of employers to ensure that their staff demonstrate the right values
and behaviours, and are competent to perform the tasks they are asked to do.“
The Cavendish Review
An Independent Review into Healthcare Assistants and Support Workers in the NHS and social care settings
(2013)
How can we help?
 Recruiting for Values
 Social Care Commitment
 Other support/resources for
employers…
The Values Based Toolkit
 Research the impact of adopting a values based recruitment
approach, cost benefit analysis and identifying best practice
examples from employers
 Includes job descriptions, profiling tool, interview questions and links
to further resources to support the employer’s “usual” recruitment
practices
 Profiling tool currently only available to employers who register
interest: https://www.nsasocialcare.co.uk/values-based-recruitmenttoolkit
 Just the starting point – leaders, managers and organisations need
to drive values based culture
A Question of Care – A Career for You?
 Interactive tool aimed at the individual who maybe considering a
career in social care
 Provides video clips and scenarios to test responses and assess
values and produces a report for the individual at the end of the
test
 Undergoing refinement/adjustments via pilot group; will be
available in September 2013 – Free of charge
 Will be subject to further refinements until January 2014
www.aquestionofcare.org.uk
The Social Care Commitment
 Voluntary agreement about workforce quality
 Signed up to by all parts of the adult social care
sector in England
 Cultivate confidence of the general public in our
sector
 Services delivered by skilled people with dignity
and respect
How will it work?

No cost - Online system with own branding

Employer signs up first, then invites their employees to sign up to the
employee statements: A series of workforce commitments

Employee statements are aligned with the Code of Conduct for
Healthcare Support Workers and Adult Social Care Support Workers in
England

Employer statements are written to mirror those of their employees

Links to Common Induction Standards, Common Core Principles, Code
of Conduct, National Minimum Training Standards etc.
Other support for employers…
 Standards and Qualifications
 Developing skills
 Common Core Principles of Dignity
 Common Core Principles of Dementia
 Sharing good practice - Integrated case
studies
Integrated case studies…
 Examined projects which demonstrated
key impacts:




Reducing avoidable hospital admissions
Reablement and timely hospital discharges
Smoother transitions
Better use of resources
Examples…
 Case Management:
 Delivered in partnership between social care, health and
housing
 Improving quality of care, saving resources and reducing
hospital admissions
 Up skilling of the (care) workforce
 Sharing resources/skills, reducing costs, improving
outcomes
Workforce Development Fund
 Contributes towards the costs of workers' completing
eligible units and qualifications
 Can also be used to help fund the delivery of intermediate
and advanced level Apprenticeships in social care
 Disbursed through our network of care partnerships
 More information on care partnerships on our website
Getting involved
 East Midlands Core Network
 Get in touch with us, your Area Team
 Visit our website:
 www.skillsforcare.org.uk
Contact Details
Mark Yates
Area Manager – Midlands
[email protected]
Tel: 0121 742 9686
Mobile: 07919 468 034