Transcript Creating Community Solutions: Facilitating Effective Small

Facilitating Effective
Community Dialogues
Agenda
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Introductions
National Dialogue on Mental Health
Facilitation Roles and Tips
Questions and Discussion
How Today’s Webinar Will Work
Your Panelists
Betty Knighton, Director
West Virginia Center for
Civic Life
Angela Chen, Program
Manager
Montgomery County Public
Schools Study Circles Program
Presenter
Matt Leighninger
Executive Director, Deliberative
Democracy Consortium
Poll Questions
Goals and Objectives of the Community
Conversations About Mental Health
• Get Americans talking about mental health
to break down misperceptions and
promote recovery and healthy
communities
• Find innovative community-based
solutions to mental health needs, with a
focus on helping young people
• Develop clear action steps for
communities to move forward in a way
that complements existing local activities
Creating Community Solutions
Website
What is Dialogue?
• Purpose is to understand and
learn from one another
• Be open and listen to others
even when you disagree; try
not to rush to judgment
• Search for assumptions
(especially your own)
• Listen with empathy to the
views of others; acknowledge
that you have heard what the
other person has said,
especially when you disagree
• Look for common ground
What is Deliberation?
• An approach to decision-making
• Participants consider relevant facts
from multiple points of view
• Participants converse with one
another to think critically about
options before them
• Can be used to solve problems,
make decisions, produce
recommendations, identify choices,
and develop action plans
Community Conversations
Conversation Topics
• What does mental health mean
to each of us, to our community?
• What are the challenges and
factors we should consider? (we’ll
start with some facts)
• What are ways to improve mental
health for young people?
• What actions can we take as a
community, as individuals?
Roles of Small Group Facilitators
• Set a tone for broad participation; provides opportunities to
discuss
• Clarify your role at the start of the discussion; not a trainer,
teacher, or expert
• Be an active listener
• Stay neutral
• Help the group explore the deeper dimensions of the issue
• Allow pauses and silences
• Do not allow the group to get stuck on “facts” or assertions
that cannot be proven
• Move discussion along so all major points can be considered
A Neutral Facilitator…
• Sets a relaxed and welcoming tone
• Introduces her/himself, but does not share personal
opinions or push an agenda
• Does not take sides
• Makes everyone feel that their opinions are welcome
• Avoids using his/her personal experiences to make a point
or to get people talking
• Uses probing questions to deepen the discussion
• Encourage quiet participants to share
• Cut off dominating or overly talkative participants in
supportive manner
• Bring up issues that participants are not addressing
Starting the Conversation
• Come prepared
• Help people feel comfortable
• Give an overview of the time
together
• Set ground rules for discussion
• Ask participants to introduce
themselves and why the issue
matters to them
Sample Guidelines for
Community Discussions
• Everyone is encouraged to participate and to listen to one
another
• Moderator remains neutral and helps move the conversation
forward by asking probing questions and keeping track of time
• All ideas about addressing the issue are considered fairly
• There is a careful examination of the costs and consequences
of possible actions
• Other guidelines agreed upon by the group
Supporting Deep Conversation
• Ask open-ended questions that encourage
exploration of all perspectives
• Ask follow-up questions
• Help participants clarify their point to the group
• Stimulate discussion about alternate points that
haven’t been raised
• Help participants think through possible trade-offs
Asking Questions with a Purpose
One of the most important jobs of a facilitator is to ask questions
that encourage people to think deeply about their own opinions
and the impact they might have on others.
• Connect the issue to the lives and concerns of real people
– How is this issue touching the lives of most of us in the community?
• Ask participants to weigh costs and consequences
– What important ideas seem to be clashing?
• Ensure a fair examination of potential effects
– Is there a downside to this course of action?
• Questions that ask participants to weigh trade-offs
– Would you give up _____ in order to achieve _____?
• Questions that promote interaction among participants
– Could someone give an example to illustrate what _____ just said?
• Give participants an opportunity to set directions
– What are we willing and unwilling to do as individuals or as a community in
order to address this need?
Managing the Conversation
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Shift focus from one speaker to another
Help transition from one topic to another
Manage time
Be enthusiastic about the discussion
Stay neutral
Even out participation
Have participants respond to each other
Poll Question
Dealing with Challenging Moments
• Don’t be afraid of conflict; name “the elephant in the
room” as part of the discussion
• Help disagreement be productive
– Appreciate people’s passion
– Summarize key points, areas of agreement and
disagreement
– Move to interests and away from positions
• Remind participants of ground rules
• Be direct with participants who speak too much or
are disrespectful
Low Participation
• Break up into pairs or trios
• Go around the circle
• Give participants time to reflect before
responding
Emotion and Personal Stories
• Mental health is an emotional issue for many people
• Acknowledge emotions
• When long stories emerge, briefly and respectfully
interrupt to check in and support the group to decide
how they want to use their time together
• Draw connections where appropriate between shared
stories and themes of discussion
• Take a break when you need to
• Remain in your moderator role
Wrapping Up Your Conversation
• Reflect on the discussion
• Begin to address next steps, including
possibilities for action by participants
• Complete questionnaires and record notes
• Thank participants and close the meeting
Additional Facilitation Resources
• National Coalition for Dialogue and Deliberation
ncdd.org/rc
• Everyday Democracy everyday-democracy.org >
resources
• Civic Life Institutes nifi.org > calendar
• Plus many more facilitation resources
Upcoming Webinars
• More webinars may be
scheduled as needed
• To register, and to view
additional training
webinars, visit
www.creatingcommunity
solutions.org/resources
Questions?
Thank You!
Betty Knighton
Director
West Virginia Center for Civic Life
www.wvciviclife.org
[email protected]
Angela Chen
Program Manager
Montgomery County Public Schools
Study Circles Program
www.montgomeryschoolsmd.org/de
partments/studycircles/
[email protected]