Internet Solutions

Beacon Mutual Agent Portal Solution

Prepared For: AASCIF IT Committee Seminar Nashville, TN September 23 & 24, 2010 1

Historical Context

• Predecessor solution presented numerous functional and technical gaps • Lack of consolidated User Experience • Simplistic functionality • Legacy technology • Not extensible • Increased time and cost to market • High maintenance costs • Emerging business requirements to advance on-line capabilities • Broaden electronic information delivery (On-line Documents, Agent Reporting) • On-line customer transactions (Agent Quoting, FROI, Payments) • Role based security • Recommendation to modernize web platform infrastructure presented and approved by Beacon’s Senior Management team 2

Implementation Strategy

High Value Transactions

Q4 2010

eDistribution

Q4 2009

Modernized Baseline Functionality

Q2 2009

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Beaconnect 1.0 Overview

• Business Goals • Advance Beacon’s secure web portal to meet minimum industry competitive requirements for Agent self service • Provide incremental value add over current solution (e.g. aggregate data) • IT Goals • Establish the necessary skill sets and technology platform to meet future web servicing business requirements • Lower IT operational expenses by retiring legacy BOL application and reducing external consulting burn • Technology Platform • Sharepoint 2007 • .Net / C# Modernized Baseline Functionality

Q2 2009

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Beaconnect 1.0 Feature Summary

Aggregate Reporting

Agency Dashboard Account Summary Policy Summary

Targeted Content and Features

User Type User Role Subscriptions & Data Filters

Information Inquiry & Self Service

Policy, Claim, Billing, Invoice & Certificate Detail Certificate Transaction

Administration

Delegated User Administration & Profile Management Integrated Agency & Insured Relationship Management

User Experience

Interactive Search / Context Based Navigation Presentation & Beacon Branding                 Modernized Baseline Functionality

Q2 2009

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Beaconnect Look and Feel

Beaconnect Information Inquiry

Beaconnect Agent Dashboard

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Beaconnect Delegated User Administration

Beaconnect eDistribution Overview

• On-Line Documents • Policy documents available in electronic form • Declaration pages, cancellations, endorsements, etc.

• No ability for end users to “opt out” of paper delivery • Blast email • Campaign management software utilized for mass communications • Ability for segmented campaigns based on user roles • All Agency Users, Agent Principals, Top 100 Agents, RI Agents, etc.

• Pre-defined templates give end user control to campaign administration • Dynamic content linking feature provides ability to email links to secure content eDistribution

Q4 2009

Modernized Baseline Functionality

Q2 2009

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On-Line document architecture

PowerComp Document Module

• Document Events • Document Meta Data • Document Templates

Physical Document Processing eDocument Processing

• Policy # / Effective Date • Document Group (e.g. Policy Info pages) • Document IDs (1 – n)

Document Index

Document Sweep Process

Image Repository (OnBase) Document Retrieval Service

Multiple document images concatenated into single image for display 11

Blast Email Secure Content Linking

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Blast Email Challenges

• • • • No direct control over receipt Bouncebacks can be temporal based on user environment (mailbox full, etc.) and recipients infrastructure status Grey list & spam filters • Technique and quality varies from organization to organization • Highly inconsistent rejection results from campaign to campaign Bounce Examples: 13

Agent Quoting

High Value Transactions

Q4 2010

Agent On-Line Quoting Solution

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Agent Quoting Business Drivers

• On Line Quoting is becoming a standard carrier offering in today’s market • Solution gap contributes to declining market share for Beacon • Gap widened in small business; significant portion of Beacon’s business • Agents offering less opportunities to BMIC due to inefficiencies in paper process • Alignment with corporate strategies • Increase automation / reduce cost structure • Improve ease of doing business with Beacon • Maintain market share 15

Partner Solution Advantages

• Out of the box Agency Integration • Technical Integration with industry dominant Agency Management Systems • Process Integration to support Agents internal workflows • Interface to support Agents without Agency Management Systems • Understanding of Accord Application processing • Starter kit capability • Domain expertise in Accord information • Modularized solution • Procure only features necessary to support the quoting process • Ability for future add-ons as required • No overlap with core Policy Administration application • Focus on Agency-Underwriter collaboration • Improved Time to market 16

Functional Overview

• New Business • Agency Upload • Electronic from AMS • Scanned ACORD application • Direct input • Quick Quote • Real-time integration with Beacon’s rating engine • Business rules determine agent authority • Straight Though Processing (STP) • Non Straight Through Processing (Non-STP) • Quote letters 17

Solution Architecture

Browser

Login to Beaconnect; Access Quote function Seamless Signon Signon Service

Agency Management Systems AMS Applied Transformation Station Agency Upload Transact Now Character Scan First Best Agent

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Quick Quote

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STP Quote

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Non-STP Quote

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Quote Status

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Quote Document Beaconnect

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Single Signon

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Agency Upload

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Agency Users only

Security Service Real-Time Integration PC Integration Svc

Power Comp

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Quote Integration

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Workflow Integration

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Muti-direction status updates

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Multi-Tier Rating Integration Electronic Accord Application Agent Facility Rackspace (Texas) Beacon Co-Host (Mass.)

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Challenges

• Integration • Security • Cross platform interoperability • Services • Integrated testing • Configurations differ per environment (e.g. hosted facility versus in-house) • Moving from environment to environment • Knowledge pockets • Managing Expectations • Agents • Internal stakeholders 19

Next Steps

• Agent Pilot beginning in early October • Production pilot • Cross section of Agency users • Full roll-out in late October • Continued delivery of High Value Transaction Services in 2011 and beyond 20

End of Slides

Questions?

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