Transcript Leadership - America Needs Baldrige! Your reference to

Workforce Engagement
Larry Potterfield
Founder and CEO
Workforce Engagement
Baldrige in Perspective
29 Different Leadership and Management
Principles
Workforce Engagement is #17
Workforce Engagement
Who is your workforce?
• Both paid and unpaid workers
• Schools, health care and non-profits must
address volunteer engagement as well as that
of paid employees
Workforce Engagement
So what is the question?
• Baldrige Item 5.2!
“How do you engage your workforce to achieve
organizational and personal success?”
Workforce Engagement
ADLI
Approach
Deployment
Learning
Integration
Workforce Engagement
Definition
Workforce Engagement
Questions?
Workforce Engagement
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#1 Workplace Environment
Human resources strategies (Hiring and
Retention)
5S (Clean and well-organized)
Full-time safety person
Emergency response caregivers
Fruit & flowers
Blood drives
Charity drives
Workforce Engagement
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#2 Communication Plan
Quarterly State of the Business meetings
Monthly Department Baldrige meetings
Quarterly Department Knowledge Sharing
meetings
Mission Statement and other company
document postings
Monthly newsletter
Open-door policy
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#3 Rewards and Recognition
Certificates of achievement
Profit sharing
Birthdays and anniversaries
Lunch celebrations
Cowboy Cash
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#4 Training and Development
Baldrige examiners
University of MidwayUSA
Invitations to top-level meetings
Mentoring
Career maps and development plans
External training seminars
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#5 Cross-Functional Teams
Calls for innovation to all Employees
ISO teams
Lean teams
Baldrige self-assessment
Employee satisfaction surveys
Employee involvement in strategic planning
process
Workforce Engagement
#6 Require High Performance and Accountability
1. Individual performance measures
2. Department scorecards and results reviews
3. Annual performance reviews
4. 360 surveys
Workforce Engagement
#7 Lead by Example
1. Well deployed Code of Conduct
2. Legal, ethical reporting to the Board of Directors
3. Supporting key communities
Workforce Engagement
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#8 Non-Traditional Benefits
Employee purchase program
Industry involvement trips
Corporate membership to gun club
Cell phone discounts
Gym membership discounts
Tuition reimbursement
Work-life balance
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#9 Social Activities
Tax Day Cookout
Employee Appreciation Week
Anniversary Lunch
Chili Cook Off
Holiday Party
Range Day
Sporting clays league
Workforce Engagement
Questions?
AmericaNeedsBaldrige.com!