Transcript IT Briefing Agenda 9/16/03

Information Technology at Emory
IT Briefing Agenda 4/16/04
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April Action Items
Introductions
Various Updates
Modem Pool Update
Optix Upgrade
Clean Room
DeskNet HW
Software Server
NetCom Q&A
Information Technology Division
Technical Services
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Karen Jenkins
Marcy Alexander
Theresa Goriczynski
Karen Jenkins
Felicia Bianchi
Karen Jenkins
Karen Jenkins
Karen Jenkins
Paul Petersen
Information Technology at Emory
Introductions
• Stuart Lipkin, Call Center Lead
– [email protected]
– 7-2142
• Others?
Information Technology Division
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Information Technology at Emory
Various Updates / Reminders
• eMail alias
– Rollout has started
• Maple migration
– Cutover by July 30, 2004
• ESR form
– Additional browser support
– [email protected] decommissioned 5/12/04
• TS announcements
Information Technology Division
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Information Technology at Emory
Modem Pool Update
• Beginning 3-year process to phase
out modem pool access
• Current modem pool will be
upgraded and in place 6/04 – 6/07
• New solutions provides:
– More management / maintenance
features
– Reduces operating costs
Information Technology Division
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Information Technology at Emory
Initial Details
• There will be a new dial in number
• Reduction to 300 modems may
increase busy signals and decrease
access
• Call time-out after 1 hour
• IP only
• Other dial-in solutions will not be
granted access to the network
Information Technology Division
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Information Technology at Emory
Document
Management /
Optix Update
Felicia Bianchi
Administrative Information
Systems
Information Technology at Emory
What is Document Imaging (DI)?
• provides digital document management
using scanning, storage, retrieval systems
• improves efficiency and decreases the
volume of paper that is processed and
stored.
• available at Emory University since 1995
• Optix is DI solution
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Information Technology at Emory
Optix implemented DI modules
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Imaging
Optix Web
bar coding
COLD
OCR page
publishing/promoting
text search libraries
Information Technology Division
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Information Technology at Emory
Our customers:
• Finance Division
– AP, Controller’s , Cashier’s and Payroll
Office
• Institutional Advancement
• University Secretary Office
• School of Public Health
• Office of VP Health Affairs
• Emory Healthcare
Information Technology Division
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Information Technology at Emory
DI advantages:
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on-line access to documents
quick response to customer inquiry
reduce document storage space
document retrieval and sharing
online storage managed in central
location
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Information Technology at Emory
Why upgrade?
• 80% of DI users are web users
• thin client added functionality
• COLD records available for viewing
using thin client
• LDAP compliant
• Single sign on
• Link with healthcare LDAP
Information Technology Division
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Information Technology at Emory
Upgrade when?
• Weekend of June 18-20, 2004
Information Technology Division
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Information Technology at Emory
Release requirements:
• IE version 6 or higher
• JavaSun v1.4.24 available at
http://java.com/en/index.jsp
select free workstation download
• Win2000 do not have JavaSun, download
JavaSun plug in
• WinXP workstation comes with JavaSun,
no action required
Information Technology Division
Technical Services
Information Technology at Emory
Questions?
• Email DI team:
[email protected]
Information Technology Division
Technical Services
Information Technology at Emory
Clean Room
DeskNet
Software Server
Information Technology at Emory
Clean Room
• Proactive step to address virus
problem
• Student laptops only
– Focused on addressing top talkers as
identified by NetCom
• ATG aggressively contacting and
directing students to the clean
room
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Information Technology at Emory
Details
• Located 3RD floor NDB
• Staffed by ATG and CS resources
• Utilizes eVax and other tools to clean
systems
• Receiving approximately 7 systems per
day
• Average MTTR is 4 hours
• Average response time is 48 hours
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Information Technology at Emory
DeskNet
• Responsible for defining hardware
recommendations and software
standards
• Cross functional team with
representation from the campus
and ITD
• Stress Campus Standards, not ITD
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Information Technology at Emory
Scope
• Hardware Recommendations
– Annual definition of recommended PC and
Apple configuration for standard business
user
• Software Standards
– Desktop applications and/or clients
necessary to communicate with enterprise
applications
– Identify one standard for each platform
(PC/Apple) and no more than 2 alternatives
Information Technology Division
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Information Technology at Emory
DeskNet Methodology
• DeskNet Working Group reviews, modifies and
defines during a scheduled meeting
• Hardware recommendations and Software
standards are reviewed every academic year
• Spring is used as trigger to update the
standards
• All standards are posted on it.emory.edu
• Any significant changes to a standard will have
a detailed migration and communications plan
– Example: McAfee to Symantec
Information Technology Division
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Information Technology at Emory
Spring Status
• Hardware recommendations
completed
• Software standards
– DeskNet Working Group meeting 4/19
– Target completion date of 5/1/04
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Information Technology at Emory
PC Recommendations
Desktop
Laptop
Make/Model
Business class system such as a
Dell Optiplex or IBM xxxx
Business class system such as a Dell
Latitude.
Processor
Highest speed currently available,
Pentium class recommended
Highest speed currently available,
Pentium class recommended
Ram
512 MB or larger
512 MB or larger
Hard Drive
80 GB or larger
40 GB or larger
Network
10/100 Ethernet
10/100 Ethernet
Wireless
optional
WiFi 802.11 b/g
Media
CD-RW/DVD combo
CD-RW/DVD combo
Display
17" flat panel LCD
included
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Apple Recommendations
Desktop
Laptop
Make/Model
PowerMacintosh G5
iBook / PowerBook
Processor
Highest speed currently available
Highest speed currently available
Ram
512 MB or larger
512 MB or larger
Hard Drive
120 GB or larger
60 GB or larger
Network
10/100 Ethernet
10/100 Ethernet
Wireless
optional
WiFi 802.11 b/g
Media
CD-RW/DVD SuperDrive
CD-RW/DVD combo
Display
17" flat panel
included
Information Technology Division
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Information Technology at Emory
Software Server Update
• Current environment
– Windows NT server
– IIS
• Current functionality
– Mapped drives to install software (Oracle and Business
Objects)
– EOL
– Symantec LiveUpdate
– McAfee Updates?
• History
– No single area of responsibility therefore not kept
current
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Information Technology at Emory
SS Future – Spring 04
• Environment
– Unix Apache web server
– Windows 2k server
• Functionality
– Web based installers
– Initially Oracle, Business Objects, and EOL
– Next phase to break out EOL and add other
site licensed software
– Web based instructions
– Symantec LiveUpdate, will increase update
frequency
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Information Technology at Emory
NetCom
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Questions
Information Technology Division
Technical Services