Transcript Custodial Expectations - Welcome to Business Services

Custodial Expectations
Building Services
August 28, 2006
MMSD
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Collective Bargaining Agreement – Seniority
rules
Every building is different, age, infrastructure,
building materials
Principals priorities are different
Skill sets of Building Custodians vary
SUBTLE DIFFERENCES IN
EXPECTATIONS AT EACH SCHOOL.
Minimums
 Entry
way mopped
 Trash cans emptied
 Bathrooms cleaned
 Everything else is “Spot”
"Although not often thought of as a
key ingredient of a successful
educational environment, the school
custodian plays an essential role in
maintaining the building, but also the
health, attitude and pride of students."
School Planning & Development, January 2002
The Role of the Custodian in the
Education Business
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The basic role of the custodian is to provide a
safe, clean and healthy environment for
students, staff and members of the community.
Custodians are an important part of the team that
provides a positive educational experience for all
Madison Metropolitan School District students.
Custodial services are in-dispensable and
appreciated by all who use District facilities.
The quality of services can directly or indirectly
affect everyone who enters the facility.
The Role of the Custodian in the
Education Business
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Custodians who conduct themselves in a
professional manner can be a role model
for students. The custodian plays a key
part in preserving the value of the
physical plant by providing the
appropriate custodial maintenance
services.
A well maintained facility promotes
school pride, which contributes to an
improved climate for learning, which is
the main objective of support services.
The Role of the Custodian in the
Education Business (Continued)
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Custodians support this in many ways:
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Caring for a large taxpayer investment, in the
school plant and equipment.
Keeping costs of building care down by
increasing economy and effectiveness of care.
Maintaining a safe, healthy learning
environment.
Promoting pride in the school, in people of the
school and community.
Increasing the professional reputation of
custodians by showing responsibility and
competence.
Staffing
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Custodial
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169 Custodians
16 Substitutes
2 Maintenance Workers
5 Supervisors (non-union)
Grounds – 4 FTE
Since 2001, Building Services has
had a reduction of 43 FTE,
1 engineer, and 2 clerical
Staffing
Currently we are at 30,402 square
feet per custodian
 Midwest Average – 24,000
 Dane County Average 
Vacancies
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We are short 26 custodians each day due
to contractual benefits, not including
workers comp, leaves, etc.
We have 16 sub custodians
Priority order of substitutions
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2 person schools
Drivers
Permits
Elementary & Middle Schools
High schools are last
Building Operations
Custodial Worker I:
This is an entry level position. This position
performs cleaning and sanitation tasks in
accordance with established procedures. This
position maintains buildings and adjacent grounds
in a clean, orderly and secure condition.
Custodial Worker II:
This position is found in elementary schools
and in the high schools. This position leads
the work of other custodial workers. This
position receives direction from the Building
Custodian I and Facility Supervisor. This
position trains, directs and assists the work of
custodians assigned to the building. This
position performs routine custodial activities at
an assigned school.
Building Operations
Custodial Worker III:
This position is found in combination
elementary/middle schools and high
schools. The position receives direction
from the Building Custodian II and Facility
Supervisor. This position leads the work
of other custodial workers and may adjust
the daily routine in order to meet
immediate, non-routine, and emergency
requests as necessary to provide
services to the occupants of the building.
This position trains, directs and assists
the work of custodians assigned to the
building. This position performs routine
custodial activities at an assigned school.
Building Maintenance
Custodial Maintenance Worker:
These positions are responsible for
maintenance and repair of
mechanical and electrical systems.
Primary duties include:
•annual boiler cleaning,
•fire alarm testing and
recertification,
•fire extinguisher inspection
and testing, and
•inspection of emergency
battery operated exit and
egress lighting.
This position provides maintenance
training for future Building
Custodians.
Building Operations
Building Custodian I: This position is responsible for the cleaning
and maintenance of an elementary school. This position acts in a
lead capacity, schedules, trains, inspects and directs the work of
custodians assigned to the building. This position is responsible for
the maintenance of the building, equipment and grounds.
Building Operations
Building Custodian II & III: These positions are responsible for the
cleaning and maintenance of middle schools and the Administration
building. These positions act in a lead capacity, schedules, trains,
inspects and directs the work of custodians assigned to the building.
These positions are responsible for the maintenance of the building,
equipment and grounds
Permits
 January
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‘06 through July ’06
861 outside user permits. This
does not include MMSD and MSCR
permits.
Human Relations
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As the building “point person”, the
custodian must be responsive to requests
from a variety of people including
students, staff members and community
members.
Maintaining positive public relations at all
times is of the highest priority.
Work Orders
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Building Services provides service and support
to 45 buildings throughout the District. On
average Building Services receives 1,200 work
orders a month or 14,400 work orders a year
from custodians.
Work orders are created to make repairs in a
school and schedule pick-up and delivery of
educational material and equipment.
Emergency work orders are submitted for such
things as roof leaks, heating systems
breakdowns, exterior graffiti and broken
windows.
PEST CONTROL
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The control of pests play a part in the health of
building occupants and in property preservation.
It is an important responsibility of custodial
personnel.
Pest control can be divided into two general
categories,
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one dealing with insects,
the other with rodents.
All custodians are watchful for infestations. Staff
should report all pest activity to the custodian.
MAINTENANCE OF THE
PHYSICAL PLANT
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Custodians are responsible for performing building
maintenance and repair functions. Some examples are as
follows:
– Lubricate pumps, motors and air handlers.
– Changing filters on unit-ventilators.
– Replacing broken and cracked electrical outlets and
switches.
– Replacing stained and broken ceiling tile.
– Assemble new furniture.
– Clearing a stopped up toilet or sink drain.
– Clearing roofs and attempting to unplug roof drains.
HVAC SYSTEMS
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Custodians possess the basic procedural and
maintenance knowledge regarding their schools
basic heating systems, mechanical plant and
safety systems.
Some examples are as follows:
– Operation of the schools boilers.
– What to do in the event of an electrical power
outage.
– Steps to take for roof leaks and broken water
lines.
Forms
Fire alarm
 Playground
 Maintenance
 Work Orders
 Improvement request
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ENVIRONMENTAL SITE
ASSESSMENTS:
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At each school the custodian
is responsible to review the
asbestos management plan
that outlines specifically
where asbestos is located,
what the relative risk is and
what the District’s
responsibilities are regarding
its management. One of our
requirements is to inspect our
schools every six months to
note the relative condition of
the material and whether or
not it is damaged or friable.
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Indoor air quality, lead in
paint, lead in water, radon,
underground storage
tanks, waste management
are all responsibilities that
custodians assess on a
regular basis.
ELECTRICAL HAZARDS
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Electricity is encountered throughout any
school building:
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electrical hazards occur in kitchens,
workshops, and machine rooms.
it is also possible to find such common
hazards as damaged cords or equipment in
areas where they might be overlooked.
Custodians are alert for such potential
problems throughout the school.
SEASONAL RESPONSIBILITES:
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Snow Removal
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Lawn Mowing
FIRST IMPRESSION AREAS
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Many people form an opinion about a building’s overall
appearance and condition as they approach and walk in
the door. Therefore, proper maintenance of the first
impression areas is a high priority for all custodial
personnel.
These areas include entryways, halls, classrooms,
restrooms and offices - as well as outside entrances,
sidewalks, grounds and parking lots.
Some nightly cleaning tasks will vary from building to
building depending on work loads and specific site
schedules.
FIRST IMPRESSION AREAS
(Continued)
Procedures for proper maintenance include the
following:
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Hard surface floors should be dust mopped on a daily
basis.
Spot mopping should be done on a daily basis to
remove visible soil.
Hallway drinking fountains must be cleaned and
disinfected on a daily basis.
Walls, doors, windows and other surfaces are checked
for graffiti and removed on a daily basis.
Periodically entry doors, windows and office glass are
cleaned when visibly soiled.
Restrooms are cleaned and restocked with soap and
paper products on a daily basis.
FIRST IMPRESSION AREAS
(Continued)
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Boards and chalk trays are cleaned on a daily
basis.
Carpets are vacuumed on a periodic basis or
as needed.
OTHER CUSTODIAL REQUESTS
FOR SERVICE
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Custodians are requested to perform a
multitude of requests on a daily basis.
These requests come from many different
people. Some of these tasks are:
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Assist the truck drivers with daily delivery of meals for the
students.
Assist the truck drivers with daily pick-up and delivery of
school equipment and supplies.
Assist students with their lockers.
Assist the trades staff and contractors that work in our
building on a daily basis.
OTHER CUSTODIAL
REQUESTS FOR SERVICE (Continued)
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Conduct monthly inspection with the Madison Fire
Department to ensure that fire codes are being
maintained.
Conduct fire drills and test fire alarms weekly and
monthly.
Assist MSCR, YMCA, Community groups, PTO’s,
Athletics and the many other groups that use our
building on a daily basis for their activities.
Assist Building Service staff on maintenance, phone
and building concerns and repairs.
Work with Principals on classroom moves in their
building.
Provide assistance with schools plays, concerts,
assemblies, orientations and student registrations.
Expectations
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We have a dedicated, qualified staff that
does the best they can with the resources
available.