Transcript NPPR - www.gov.ie

eGovernment Successes Conference
Born Online:
The Non Principal Private Residence Charge
Claire Gilligan
Assistant Director
LGMA
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NPPR – realising savings and efficiencies
by moving to online channels
• Background
• Project
• Savings and Efficiencies
• Where we are now
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•October 2008:
Minister for Finance announces a €200 charge on Non Principal Private
Residences.
•November 2008:
Decision to develop national (shared service) system rather than having
each local authority “going it alone”.
•January 2009:
LGCSB agrees to create and manage an online payment facility on
behalf of the local government system;
•March 2009:
Inaugural meeting of the Project Board
•July 2009:
Online and Bureau service payment facilities completed;
Media Campaign Commences;
Legislation comes into effect Friday 31st July.
•August 2009:
Payments begin to be made online by customers
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The objective of the project was to provide a speedy, cost
effective, efficient and user friendly system to maximise the
income from the new €200 charge for non principal private
residences.
For the customer
For the sector
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•Project Board Representation
•County and City Managers Association;
•Department of the Environment, Heritage and Local Government;
•Local Authority Representatives;
•Local Government Computer Services Board;
•Local Government Management Services Board;
•Private Residential Tenancies Board
•Revenue Commissioners
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Legislation
o Single, centralised online system to be used by all local authorities
o Self declaration
o No waivers
o Limited refunds
o No part payments
o Onus on property owner to record reasons where property
uninhabitable
o Cash not accepted
U
Customer
o National online system
o ease of access for user – can pay charges for properties in
multiple local authorities in a single transaction.
o Comprehensive FAQs
o Contact details for local authorities for liability queries
o Counter System for local authorities to respond to account queries
o Channels
o Online
o Bureau
o Submit to local authority
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Local Authority Sector
oSingle, centralised online system to be used by all local authorities
oUnified approach from local authorities
oSeries of information workshops by LGCSB and Dept of
Environment, Heritage and Local Government, Project Board
members
oTraining and familiarisation of local authority staff
oBureau – centralised standard approach –
o mitigates against different interpretations and implementation of
approach in handling payments
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Local Authority Sector
oEase of administration of fund nationally
oStandard promotional material – radio advertising, local newspapers,
local media
oStandard backend system to provide information, reporting, querying
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Average Costs
Per property
2009
€
Average Cost per
Property
(all costs)
Average cost per
property (recharged)
2009
%
2010
€
2010
%
5.31
2.66%
4.25
2.13%
3.91
1.96%
3.03
1.52%
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Average Costs bureau vs. online
2009 Costs €
2010 Costs €
Costs Recharged to local authorities
Cost per NPPR transaction using online system or processed
by l.a. i.e. Charge to la where property did not go through
bureau( transaction and development charges)
€3.01
€2.41
Cost per NPPR property processed through bureau
(operational costs). i.e. Charge only applies if property
processed by bureau
€2.77
€2.49
Total costs of NPPR through bureau - Charge to la where
property processed through bureau
€5.79
€4.90
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Average Costs bureau vs. online
All costs (Core Costs & recharge costs)
2009 Costs €
2010 Costs €
Cost per NPPR transaction using online system or processed
by l.a.
€4.42
€3.41
Cost per NPPR property processed through bureau
(operational costs)
€2.77
€2.49
Total costs of NPPR through bureau
€7.19
€5.91
Core LGCSB Staff costs per transaction - All LGCSB core staff
costs, project team staff, finance, bureau mgt, internal IT,
network support, HR
€1.40
€1.02
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Savings and Efficiencies
Savings;
Licensing
Hosting
GeoDirectory licensing
Performance Testing
Security Testing
Translation
Redistribution of funds
Administrative overhead locally
Supporting 34 individual installations
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Did the project achieve it’s objectives?
The objective of the project was to provide a speedy, cost effective, efficient and
user friendly system to maximise the income from the new €200 charge for non
principal private residences.
Projected figure in 2009 was €40 million, €62 million collected.
Model reused for the Household Charge and Domestic Waste Water.
Overall Winner of Irelands eGov award 2010,
Taoiseach’s Public Service Excellence Awards 2010,
European Public Sector Awards – Best Practice Certificate 2011
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Where we are now: Changes
Section 6 of The Local Government (Charges) Act 2009 has been amended by means of
section 19 Local Government (Household Charge) Act 2011 as follows:
6. — (1) The owner of a residential property who fails to pay a charge in accordance with
this Act shall, subject to subsection (3), in addition to his or her being liable to pay the said
charge, be liable to pay to the relevant local authority the sum of €20 (in this Act referred
to as a ‘late payment fee’) in respect of each month or part of a month in which—
(a) such charge,
(b) any such late payment fee, or
(c) any part of such charge or fee,
remains unpaid.
This section refers (displayed in bold above for emphasis) to any part of such charge or
fee. This section envisages that part of the charge or fee could remain unpaid. This could
only arise where part payment of the liability applied.
Development of the current system is required to facilitate this requirement.
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Where we are now
o€10 charge for presenting at local authority office to pay NPPR
oRemoval of exemption for RAS properties
oApproval by Board of LGMA to proceed with analysis and costing of
modifications to cater for change to accommodate part-payment.
oOver time penalties accumulated by owners are substantial - €1,780 due
March 2012 on a property not previously registered
oProperty Tax?
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