Transcript Patient Participation Groups

Patient Participation Groups
First Meeting
Wed. 21st September 2011
Introductions
• Doctors – Dr Anthony Hartley
– Dr Charlotte Doig
– Dr Jeff Haddon
– Dr Kate Phillips
– Dr Tom Miller
• Practice Manager – David Doig
• IT Manager – Ann Sellors
Welcome to
Buxton Medical Practice
• 7680 Patients
• 5 GP Partners (4 full time and one ¾ Partner) plus part
time Locum GP (4/9ths)
• 3 Practice Nurses
• 15 Administration Staff (mainly part time)
• Attached staff include 3 District Nurses, plus Nurse
auxiliary, 2 Health Visitors and a Nursery Nurse, Practice
Counsellor, Midwife, Phlebotomist.
Some Figures
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The GPs provide approx. 21000 appts. pa (face to face and telephone). An
appointment is 10 mins.
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The nurses provide approx 12000 appts. pa (face to face and telephone).
An appointment is 15 mins
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Last year 5475 patients had at least 1 prescription
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We Prescribed 113 009 items in one year (447 items each working day)
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We spent nearly £60 000 of our own money on extra Doctors last year to
help provide a better, quicker service.
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We are open 8am to 6.30pm Monday to Friday plus 8am to 11.45am
Saturday (for booked appointments, prescriptions and appointment booking)
More Figures
• The Practice has a higher than average prevalence of illness in all
recorded areas.
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Particularly in
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Heart Failure
Depression
COPD
Atrial Fibrillation
Cancer
Stroke / TIA
Dementia
• Very Good monitoring and recording allows us to stay ahead of the
field in disease prevention (but high workload)
In Addition
• We are a GP Training Practice
• We are actively involved in the new
Commissioning Group for the High Peak
• Dr Doig is a GP Appraiser (outside of the
Practice time).
• We are investing heavily to look to provide the
best services possible for our Patients.
There are some Issues
• Appointments System
– Seeing a Doctor of your choice
– On occasions getting an appointment within a day or
two.
• Funding reduction and possible service cut
backs
• New Technology failing – booking in system
What is a PPG?
• Patient Participation Group, PPG is a group of
Volunteers looking to support the Practice provide the
best services possible for the whole patient population.
• The main functions for this group are
– Run by Patients to both inform the Practice and the Patients
– Looking at issues in a way that finds solutions
– Support and get involved in information gathering and
understanding eg surveys
– Fund Raising for items outside of the NHS remit
– Provide Patient support advice and services
• The role can have some, all or more responsibility, it is
up to you
Today
• Look at terms of reference (rules of a group)
• What the committee comprises of.
• What sort of tasks you would like this group to
look into
• First proper meeting date. (& possibly the first
tasks)
Terms of Reference
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1. contribute to practice decision-making and will consult on service
development and provision;
2. provide feedback on patients’ needs, concerns and interests and
challenge the practice constructively whenever necessary;
3. serve as a ‘safety valve’ for dealing with grumbles and complaints about
the practice – representing patients but also helping them to understand the
practice’s viewpoint;
4. assist the practice and its patients by arranging voluntary groups/support
within the community;
5. communicate information about the community which may affect
healthcare;
6. give patients a voice in the organisation of their care;
7. promote good health and higher levels of health literacy by encouraging
and supporting activities within the practice and promoting preventive
medicine;
8. influence the provision of secondary healthcare and social care locally;
9. monitor services, eg hospital discharge and support when back in the
community;
10. give feedback to NHS trusts on consultations;
11. fundraise for medical equipment or other facilities to improve the
practice and/or fund the activities of the PPG; and
12. liaise with other PPGs in the area.
Ground rules
• This meeting is not a forum for individual complaints and
single issues.
• We advocate open and honest communication and
challenge between individuals.
• We will be flexible, listen, ask for help and support each
other.
• We will demonstrate a commitment to delivering results,
as a group.
• Silence indicates agreement – speak up, but always go
through the chair.
• All views are valid and will be listened to.
• No phones or other disruptions.
• We will start and finish on time and stick to the agenda.
Committee
• Chair Person
• Vice Chair person
• Treasurer
• Secretary
• Up to 8 others with a voting right
• Open to all to observe and comment.
Tasks
• Methods of Communication
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Notice board
Newsletters
Website
Minutes
Presentations
• Survey and resultant Actions
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Standard Survey
Other topics
Reporting system
Agreeing actions.
• Care Pathways / Services
– Commissioning
– Practice
Meeting
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When
How often
Where
How Long for
Other work groups
What Presentations would you like to
hear?
Resources to Help
• The Practice
• National Association of Patient
Participation, NAPP (www.napp.org.uk)
• Sue Pogson, Derbyshire County PCT