Transcript Advancing Excellence Initiative with the Illinois LANE

Telling Our Story:
From Nursing Home in
Need to Nursing Home in
the Lead
Renaissance Park South
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Patient Care Needs
Stabilize Staffing
Consistency in Staffing
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Met with each employee to determine what
challenges they have in meeting schedule
Educated staff on importance of coming to
work and challenges to patient care when
staff does not come to work
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Instituted On Shift staffing to track and trend
call offs and shared results with staff; many
were surprised with the fact they had called in
so often
Rewarded staff for Attendance
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Instituted exit interviews to determine why
staff left and instituted action plan based on
interviews including:
Revised orientation to increase time for new
grads
Arranged weekly meetings x 30 days with
new employee, preceptor and scheduler to
address any issues or concerns
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Met with each employee to determine where
their passion was in Long Term Care
Then assigned employees to the unit where
they had a passion
Changed interview questions so employee is
interviewed for heart; David Farrell questions
instituted in interviewing process
Developed Float Pool for specific units to
cover off days/vacations so there is
consistency with call offs
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Meet with Family Council to identify their
concerns
Family Council requested consistency in
staffing to allow them to get to know the staff
and staff get to know the residents
With increased consistency Family Council
voiced satisfaction with the care and services
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Meet with Resident Council to discuss
concerns; Council requested consistent
staffing
Resident Council minutes reflect increased
satisfaction with knowing care givers and care
received
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Inserviced staff on needs of residents and
Care Cards in each room so staff aware of
care needs of individual residents
Consistent staffing decreased wounds and
falls facility wide
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Pain Management: Facility has worked to
increase their pain awareness through out the
facility; with consistent staff, the resident
satisfaction scores have indicated that pain
management has increased
Rehospitalizations: returns to hospital within
30 days have fallen below the national
average of 30% to 11% with the staff being
aware of subtle changes in the resident and
intervening early
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Communicate, Communicate, Communicate
Empathize with your staff
Resolve issues quickly
Keep the mole hill the mole hill and address
the mountains (they won’t go away)
Educate and coach; we are all lifelong
learners
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Able to identify with the day to day
challenges faced in the buildings
Keep small issues small
Allows to self manage, but is accessible as
needed
Promotes education and participation in
networking opportunities such as the LANE
and Advancing Excellence
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Continue rewarding staff for Attendance
Continued participation in Advancing
Excellence
Monitoring and trending on compliments and
concerns
Monitoring and Trending of Quality Indicators
Monitor and Trending of Staff Retention
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Advancing Excellence:
www.nhqualitycampaign.org
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LANE: [email protected]
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Renaissance Park South: Rolondo Carter,
Administrator; 773-928-2000;
[email protected]
NuCare: Michelle Stuercke, 847-9778590; [email protected]