Transcript Welcome [www.cisl.ucar.edu]

Welcome
 How
to use the new NCAR telephone
system
 Telephone
Features
 Voice Messaging Features
Telephone Features
 Placing
calls
 Transfers, Consultation, and Conference
Calls
 Call Pickup
 Forwarding Your Phone
Phone Types
 Cisco
7910
Common areas
2 line display, single line phone
 Cisco
7960
Standard office issue.
Has a built-in speakerphone
 Cisco
7914
Additional lines module
All models have a 10/100 Ethernet port
Interactive Phone Tutorial
 7960 Phone tutorial available at
http://www.cisco.com/warp/public/779/largeent/avvid/prod
ucts/7960/router_page.htm
Placing calls
 Within UCAR buildings
Dial 4 digit extension
 Local calls
9 + 10 digits (303 or 720)
9 + Toll free number (1-800 etc.)
 Long
distance calls
9 + 1 + Area Code + number + Acct or ID
9 + 011 + number + Acct or ID
9 + information + Acct or ID


You will receive a prompt (stutter tone) for account key or ID number. If you
misdial the account key or user ID, you will hear error tone (dee do dee do), at
which point you have the opportunity to enter the correct code. If you enter 3
incorrect codes, you will hear a busy signal and then be disconnected.
(“<<“ will erase last character)
Placing fax calls
 For
international calls: “9 + 011 + intl-number + #
(pound key) + 2 pauses (pause button on the fax which may be the redial key, consult your fax
book) + account key”
 Domestic long distance: “9 + 1 + area code +
number + 2 pauses + account key”

Enter all of these digits before pressing the "start" button
on the fax. This will allow time for the fax to dial the
telephone number, indicate the "end of dialed number" via
the "#" (important for variable length international
numbers), then provide pauses to allow time for the
account key stutter prompt, allow entry of the account key.
Transferring calls
 Press
“Trnsfer” (displayed in screen)
 When you receive dial tone, enter the
extension where you would like to transfer
the call to
 Announce
 Press
 To
call (optional)
“Trnsfer”
return to caller if party is not available, press
“End Call”, then press “Resume”
Consultation Call
(“Can I put you on Hold for a Minute?”)
 Press
“Hold”
 Press “New Call”
Dial Extension
 Press
“Hold”
 To alternate between calls
Use arrow keys to highlight caller, press
“Resume”
Conference Call
(Joining up to 5 other people together for a
simultaneous conversation)
 Dial
1st party
 Press “More” (displayed in screen)
 Press “Confrn”
 Dial 2nd party
 Press “Confrn”
Conference Call
(up to 5 other people)





Dial 1st party
Press “More” (displayed in screen)
Press “Confrn”
Dial 2nd party
Press “Confrn”
 Press
“More”
 Dial 3rd party
 Press “Confrn”
 Press
“End Call”, use arrow to select the previously
connected parties without adding last call
Call Pickup
 Allows
you to pick up your ringing phone
from another office
 Press
“More” (displayed in screen) until you
can choose “PickUp”
 Enter your extension number
Forwarding Your Calls
 To
work at another desk
 Or when you will be away from the office
 Press
“CFwdAll”
Dial the destination extension (or x2799)
Display reads “Forwarded to xxxx”
 To
remove forwarding from your line
 Press
“CFwdAll”
New Tools
 User
defined Volume levels
Ringer and Handset (save)
 UCAR
Directory
 Last Number Redial
 Missed Calls
 Call Log w/ redialing
 Web Interface
UCAR Directory
 To
look up UCAR Employees
 Press
“Directories”
Select the UCAR Directory
 Enter Last Name, First Name
Enough letters to make a list of less than 32 names
 Or
extension
 Press “Search” (“<<“ will erase last character)
 Select person (using arrows)
 Press “Dial”
Setting up Your Telephone
Services
 Logon
to the web page
http://phones.ucar.edu/ccmuser
Logon name (same as UCAR email user ID, eg. jdoe)
Password
PIN
- please change password and PIN at first login (default 123456)
 Web
links
interfaces uses “mouse-overs” to highlight
Telephone Features
 Placing
calls
 Transfers, Consultation, and Conference
Calls
 Call Pickup
 Forwarding Your Phone
 New Tools
UCAR Directory, Custom Volume levels, Redial, Call
Logs, & Web access
Questions


User information available at:
http://www.scd.ucar.edu/nets/projects/voip/documentation/
users/voip-user-info.htm
Email “[email protected]”
Voice Messaging Features
 Accessing
 Press
your Mailbox
* if not at your phone
 Listening
to Messages
 Forwarding
, Saving, and Deleting messages
 Sending
Messages
 Setup Options
 Message Notification
Voicemail brochure
http://www.scd.ucar.edu/nets/ucar-directories
Accessing Messaging
 Press
Messages Button or dial access
number (x2799)
If you dial the external phone number or are calling from another
office, press * when voice messaging answers, and enter your
extension
 Enter
your password, #
Listening to Messages
 New Messages
Messages you have not yet listened to
 Old Messages
Messages that you have listened to and saved
You can Forward a message to another user on the new
system with a comment attached.
Sending Messages
 Message
Options
Messages can be sent to an individual, multiple
users, or a list
 Special Delivery Options
Urgent, Private (can not be forwarded), Return Receipt, Future
Delivery
Setup Options
 Greetings


Regular
Alternate (vacation)
 Message



Message Notification (pager)
Full/Brief Menus
Private Lists (distribution list)
 Personal


Settings
Settings
Phone Password
Recorded Name
Message Notification
 Schedules
Pagers
Working at Home
 Remote
Security
Receiving notification at a telephone
 Unity
has a message for “jdoe”
Enter ID now
 Press 1 to turn OFF notification to this number
(wrong number)
Voice Messaging Features
 Accessing
your Mailbox
 Listening to Messages
 Forwarding
, Saving, and Deleting messages
 Sending
Messages
 Setup Options
 Message
Notification
Questions


User information available at:
http://www.scd.ucar.edu/nets/projects/voip/documentation/
users/voip-user-info.htm
Email “[email protected]”