Transcript www.ednes.org

Project TELESOL. Introduction
Prof. Jean BONNIN, president of EDNES
TELESOL coordinator
Brussels, Nov 12, 2002
TELESOL annual review
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Project TELESOL (IST-1999-29038)
Telework solutions for promotion of EU cooperation
in business and research with the Commonwealth
of Independent States
01 March 2002 – 28 February 2005
Brussels, Nov 12, 2002
TELESOL annual review
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Goals of the project
• create awareness of the telework advantages in the
business and research communities in the CIS countries
• study and promote the experience and best practices of
telework in the EU countries
• identify local telework problems
• develop new EU-CIS contacts in the telework area
• develop new business telework systems
Brussels, Nov 12, 2002
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Project coordinators
UNIDO
Vienna, Austria
United Nations Industrial
Development Organization
EDNES
Strasbourg, France
Earth Data Network for Education and
Scientific Exchange
Brussels, Nov 12, 2002
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Structure of review presentation
• Sergey SMAGIN. Project TELESOL overview
• Hans PRUIM. Synergy of UNIDO SME projects and TELESOL
• Alua DAUTOVA. TELESOL in Central Asian region
• Jan LOONEN. TELESOL success stories of EU-CIS telework
• Levon GRIGORYAN. TELESOL in Armenia
• Hans PRUIM. Final remarks and future plans
Brussels, Nov 12, 2002
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THANK YOU
Prof. J.Bonnin, president of EDNES
+33 390-240032
Brussels, Nov 12, 2002
[email protected]
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Overview of project TELESOL
Drs. Sergey SMAGIN (EDNES),
project manager
Brussels, Nov 12, 2002
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Project TELESOL – “Telework solutions for promotion of
EU cooperation in business and research with the
Commonwealth of Independent States”
(Accompanying measures)
Bringing the best IST and EU telework solutions to the
CIS countries
Brussels, Nov 12, 2002
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Three major lines of the project
• which IST projects, which EU teleworking tools or
methodologies can be the best for the use in the CIS
countries?
• which operational EU-CIS business teleworking
systems can be the best to show them as positive or
negative experience of teleworking?
• what are the local telework problems and how the
particular CIS country is ready for the telework?
Brussels, Nov 12, 2002
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TELESOL: aspects of the telework
• state of communications, technical development,
necessary hardware/software…
• legal, financial, fiscal;
• cultural diversity in cross-country telework;
• management of the synchronous work, quality control,
certification, telework personnel development;
• building the trust between teleworking entities;
• distributed office as a telework within one company;
• tele-medicine;
• tele-education
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TELESOL: expected practical results
• operational business teleworking systems;
• web-sites and Telework Competence Centers in the
CIS countries;
• conference and workshops;
• training of interested audience
• What this will give us:
• better understanding of the local telework problems;
• telework competence centers as the focal points for
addressing telework issues;
• new contacts and new telework projects
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Project coordinators: UNIDO, EDNES (France)
Project participants - members of business and research
communities in the participating countries, with a positive
experience in the telework:
EU – companies from France, the Netherlands, Denmark, UK,
Austria, Germany
CIS – company Arminco (Armenia), Baku Scientific/Training Center
p
(Azerbaijan), Business Communication
Center (Georgia), company
In-Tel (Kazakhstan), World Health Organization Information Center
(Kyrgyzstan), Center of Geophysical Data Studies (Russia),
company Nicotech International (Russia), National Technical
University -KPI (Ukraine), Institute of Cybernetics of National
Academy (Uzbekistan)
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France
the
Netherlands
Denmark
Austria
Armenia
Germany
Kazakhstan
Russia
Ukraine
Azerbaijan
Kyrgyzstan
Georgia
Uzbekistan
Brussels, Nov 12, 2002
United
Kingdom
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Project workpackages
WP 1 Project management
D2
WP 2 Telework Competence Centres and telework
information dissemination
D1, D5, D7, D8, D11
WP 3 Pilot telework systems
D10
WP 4 Conference, workshops and teleworkshops
D4, D6, D8, D12, D13
WP 5 Training in new methods of work
D3
WP 6 Project evaluation
Brussels, Nov 12, 2002
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Project management structure
EDNES
IST projects
UNIDO
EDNES Moscow branch
TELESOL management team
TELESOL
participants
in EU countries
TCCs and focal points in CIS countries
Brussels, Nov 12, 2002
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Project deliverables
D1
D2
D3
TELESOL brochure
Detailed project workplan, including the list of partner organisations
Evaluation report on the TELESOL kick-off workshop in Bishkek,
Kyrgyzstan, in June 2002
D4
D5
D6
TELESOL Newsletter Vol.1
Evaluation report on workshop in Yerevan, Armenia, in November 2002
Training telework materials in Russian; prototype of telework aptitude test
for teleworkers, self-employed and tele-employers
D7, D11 TELESOL Newsletter Vol.2, Vol.3
D8
Evaluation report on regional workshop in Kiev, Ukraine, May 2003
D9
Evaluation report on local Telework Competence Centres, pilot business
telework systems and TELESOL Web-sites in the participating CIS
countries
D10
Evaluation report on developed operational business teleworking projects
D12
Evaluation report on workshop in Baku, Azerbaijan, December 2003
D13
Evaluation report on the Central Asian telework conference, September
2004
Brussels, Nov 12, 2002
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Project brochure
Brussels, Nov 12, 2002
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Newsletter issue Vol.1
Official information
TELESOL: general outline, consortium, schedule of events
Kick-off workshop in Bishkek, June 2002, management meeting in
Montpellier, promotion of TELESOL on WWDU2002 conference
Coordinators and subcontractors
• UNIDO: Information networking and SMEs - integration with telework
activities
• E-readiness for Information Society and for telework in Armenia
• Baku Scientific and Training Centre: 15 years in the field of IT
IST projects, FLEXWORK/TELESOL collaboration, TELESOL training
course and telework tools
• Project TELEBALT and its events in 2002
• Network printing solutions developed in EU
• Materials of project FLEXWORK and TELESOL training course,
• JC consultants – aptitude test for teleworkers
Business teleworking systems:
Dailysport operational telework system
TELESOL future events:
Program of Yerevan workshop
TELESOL on the web:
Description of the main TELESOL Web-site
Brussels, Nov 12, 2002
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TELESOL on the Web
Structure of TELESOL Web-sites
Internet (FO 1 Gbps)
Local
Focal
web-site point
Local
Focal
web-site point
Main web-site
Mirrors of local web-sites
Focal point
Central Asian web-sites
Focal point
CIS countries
Brussels, Nov 12, 2002
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www.ednes.org/telesol
Brussels, Nov 12, 2002
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Offshore software development
Supporting
office or
person in EU
Customer 1,
Customer 2,
the EU country
the EU country
Nicotech,
Moscow,
Russia
Homeworkers,
if necessary
Brussels, Nov 12, 2002
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Dailysport
Dailysport
headquarters, the
Netherlands
Rosas, Supporting
office
Nicotech, Moscow
(software)
Translation team,
Armenia
Brussels, Nov 12, 2002
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Other teams
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Producing musical CDs
Belair Music
headquarters,
Denmark
Distribution
Web-site
development,
Moscow
Sales via
Web-site, UK
Recording
orchestra,
Moscow
Brussels, Nov 12, 2002
Manufacturing,
Czech Republic
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TELESOL events
• kick-off workshop. Bishkek, Kyrgyzstan, 07 June 2002
•management meeting. Montpellier, France, 14 August 2002
• workshop “Technical aspects of the telework”. Yerevan,
Armenia, 19-20.11.2002
• local workshop. Kiev, Ukraine, April 2003
• local workshop. Baku, Azerbaijan, October 2003
• Central Asian telework conference. Almaty, Kazakhstan,
September 2004
Brussels, Nov 12, 2002
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Kick-off workshop, Bishkek, Kyrgyzstan
Brussels, Nov 12, 2002
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“Technical aspects of telework”
Yerevan, Armenia
19 November,Tuesday 9.00-18.00
20 November, Wednesday 9.00-14.00
Opening presentations:
European Commission, National Academy of Sciences of Armenia
Ministry of Communications and Transport, Ministry of Foreign Affairs
Contents of TELESOL project
Introduction to FP6 and presentations of IST projects:
TEAMWORK, MEDIA-ISF, WISTCIS, E3WORK, USABILITY,
TELEBALT, FLEXWORK
Operational business teleworking systems:
“Dailysport”, “Offshore software development”, “Producing musical
CDs”
Brussels, Nov 12, 2002
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“Technical aspects of the telework”-2
Training course on the telework
Telework in environmental monitoring
Telework infrastructure in CIS countries
Telework tools
IT developments in Armenia
Aspects of e-Commerce in the Context of e-Work: current
Armenian experience.
Projects e-Armenia and Armenian Electronic Gateway.
e-Work as a Solution for International Cooperation In Scientific
Exchange
Brussels, Nov 12, 2002
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Training course on telework
www.flexwork.eu.com
•
•
•
•
•
•
•
•
•
•
Blueprints
Handbook and tools, including checklists
Technology briefings
Management briefings
Technology studies
SME case studies
Implementation plan
Regional case studies
Technology matrix
Cost benefit analysis tool
Brussels, Nov 12, 2002
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Translated materials
• Blueprints
• Handbook and checklists
• Technology briefings
• Technology studies
• Implementation plan
Brussels, Nov 12, 2002
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Agreement between FLEXWORK and TELESOL
• pdf files are placed on FLEXWORK web-site
• links to them are placed on TELESOL web-site
• digest initial pages, introduction and guides are placed
on TELESOL site
• contingency clause
Brussels, Nov 12, 2002
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TELESOL training course, part 2
JC consultants, France:
System of aptitude test for teleworkers, employers of the
teleworkers and freelancers (in hard copy and web-based)
Brussels, Nov 12, 2002
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TELESOL training course, part 2
JC consultants, France:
System of aptitude test for teleworkers, employers of the teleworkers and
freelancers (in hard copy and web-based)
Brussels, Nov 12, 2002
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THANK YOU
Dr. S.Smagin, TELESOL project manager
+7 (095) 952-24-70,
Brussels, Nov 12, 2002
[email protected]
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Drs. Hans PRUIM
Chief
Business Partnerships and Information Services
Small and Medium Enterprises Branch
UNIDO
Brussels, Nov 12, 2002
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UNIDO and TELEWORK
Brussels, Nov 12, 2002
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Importance of SMEs
• Driving force of industrial development
• SMEs – support up to 80% employment
• Employment > income > poverty
alleviation
• Main target group for UNIDO
• Telework mainly with SMEs
Brussels, Nov 12, 2002
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SMEs information needs
• Information on markets and appropriate
technologies
• Information on business opportunities,
incl. trading, investment and
subcontracting, telework opportunities
Brussels, Nov 12, 2002
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UNIDO information support
• Capacity building for national information
networking
– To provide value added information services
on markets, technologies and business
opportunities
– To provide cost-effective Enterprise Internet
Solutions, including TELEWORK
Brussels, Nov 12, 2002
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UNIDO Approach
• Establish support structure through publicprivate sector cooperation
• Develop demand-driven value-added services
• Ensure sustainability through commercial
services
• Link with national technical cooperation support
programmes (multi, bilateral)
• Synergize with national, regional and global
SME support initiatives and networks
Brussels, Nov 12, 2002
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Implementation strategy
•
•
•
•
Needs assessment and business plan
Capacity building for one-stop-shop - OSS
Extend to rural areas (tele/info centers)
Support to global e-business infrastructure
– WISeKey system for e-transaction and e-trust
Brussels, Nov 12, 2002
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Possible national services
• Information ( information brokering, business
intelligence, technology sourcing/transfer)
• ICT Training (corporate training, SME support)
• Enterprise Internet Solutions (web consulting, ecommerce, Intranet/extranet, web/database
hosting, telework facilitation)
Brussels, Nov 12, 2002
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UNIDO support for TELESOL
project and follow-up
• National OSS business plans to include telework
• E-readiness software for telework
• Global UNIDO exchange platform
(www. unido.org/exchange) – telework
opportunities
• Subcontracting exchange network
(www.unido.org/spx) - telework contracts
• Public Key Infrastructure (digital keys)
Brussels, Nov 12, 2002
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THANK YOU
Drs. Hans Pruim, UNIDO
+43 (1) 26026-4755
Brussels, Nov 12, 2002
[email protected]
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Alua DAUTOVA
Katelco company
Almaty, Kazakhstan
Brussels, Nov 12, 2002
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INTRODUCTION INTO CENTRAL ASIA
Kazakhstan:
Population – 14819700
Area – 2724900 km2
Density – 5,5 m/km2
Uzbekistan:
Population – 23769000
Area – 447400 km2
Density – 53 m/km2
Brussels, Nov 12, 2002
TELESOL annual review
Kyrgyzstan:
Population – 4887500
Area – 19900 km2
Density – 24 m/km2
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Prepositions of successful development of
TELESOL in Central Asia
•
•
•
•
Geographical and demographical features
Existing telecommunication infrastructure
Experience in EC IST projects implementation (DENEMA, TeleInViVo) and
readiness to work with European partners
Business requirements in Telework (Official Capital, Business Center, Caspian
region, Metals region)
Brussels, Nov 12, 2002
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Telecommunication infrastructure
Existing infrastructure:
•
Satellite telecommunications (8000 VSATs)
•
IP telephony
•
Digital TV broadcasting
•
All communication channels – 67500000 channels
•
Fiber Optics – 5000 km (including TAE-1750 km)
•
Telephony – 11,8 num / 100 inhabitants
•
Internet – 4 users / 100 inhabitatnts
•
Mobile telephony – 5,4 user / 100 men
Brussels, Nov 12, 2002
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TELESOL IN PROGRESS
TELESOL local web-site
Telework Competition Center (TCC)
Information dissemination
Brussels, Nov 12, 2002
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TELESOL Kyrgyz focal organization:
World Health Organization (WHO) Information Centre
on Health (ICH) for Central Asian Republics
Bishkek, Kyrgyzstan
720021, Toktogula 62,
Tel. (996 312) 29 87 91
(996 312) 29 35 08
Fax: (996 312) 68 08 30
E-mail: [email protected]
Brussels, Nov 12, 2002
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WHO Headquarters (Geneva, Switzerland)
WHO Regional Office for Europe (Copenhagen, Denmark)
Country Support Division
KAZAKHSTAN
TURKMENISTAN
UZBEKISTAN
KYRGYZSTAN
TAJIKISTAN
WHO Information Centre
on Health for CAR
(Bishkek, Kyrgyzstan)
Brussels, Nov 12, 2002
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Components of Kyrgyz TELESOL Web-site
• General Information on Kyrgyzstan
(geography, population, state structure, state symbols etc.);
• ICT in Kyrgyzstan;
• TELESOL Kick-off Meeting in Kyrgyzstan;
• Presentation of EU FP5 and FP6 Teleworking tools, useful
for Health Information and Telemedicine;
• CAR Teleworking projects of WHO ICH:
- CARINFONET Project;
- WHO-Soros Project on Strengthening of Public
Health Network in Kyrgyzstan;
- WHO EUPHIN-EAST Project in Kazakhstan;
- Printing of National Health Reports.
• Telesol key people in Kyrgyzstan;
• Contact information
Brussels, Nov 12, 2002
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THANK YOU
Alua Dautova, Katelco
+7 (3272) 58-12-95
Brussels, Nov 12, 2002
[email protected]
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Overview of project TELESOL
Jan LOONEN
Director of company Rosas Consultancy & Management
Goirle, the Netherlands
Brussels, Nov 12, 2002
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Rosas Consultancy &
Management
1. Completed missions in operahouses of Chelyabinsk and Riga,
the theatre of Kurgan, the cultural department of the city
Gorlovka in Ukraina and in South-Suluwesi (Indonesia) for the
local government of Gowa as a consultant for NMCP
2. Consultancy for Dutch companies
3. Interim-management
4. Developing of software
5. Organizing managements courses
6. Teaching teachers (digital driver licence)
7. Trade (import and export)
Brussels, Nov 12, 2002
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Rosas Consultancy &
Management
Jan Loonen:
• More than 10 years alderman and vice-burgomaster of the city of
Goirle
• Member of the national board of the Dutch labor party
• President of the labor party in the province of Noord-brabant
• President of the local football club (850 members)
Relations in the fields of business, politics, sports, culture and
education
Brussels, Nov 12, 2002
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•
CITY OF GOIRLE CONNECTED L & T INFORMATICA
(software house) with NICOTECH (Krasnogorsk)
•
VERY SUCCESFULL JV NICOTECH
•
NICOTECH has a staff of 15 people,
And a turnover of 400.000 EURO ith 24 clients
•
•
•
•
At first teleworking using faxes, telephone, e-mail, icq
Since 1996 direct internet connections with the customers
advantages are obvious
Communication officer in nl still needed for everyday issues
Brussels, Nov 12, 2002
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• NICOROSS footbal manager as concrete example of
teleworking
• Ideas and functionalities developed by ROSAS
• Software written by NICOTECH
• Communication media: ftp, icq, email, telephone
• Personal contact needed on crucial moments
Brussels, Nov 12, 2002
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• DS is a premier on-line international sports publishing house that
has developed into the state-of-the art for sports journalism and upto-the-minute live news casting.
• Development from a simple website with news about
soccer/football in to a highly sophisticated database driven website
with all kinds of services
• Nicotech Moscow developed software applications “the game” and
the “news console”
• Due to the turbulent development of the company and its site, there
was a lot of improvisation special by Nicotech
Brussels, Nov 12, 2002
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ORGANIGRAM DAILY
SPORTS
Daily Sports
Holding
Head office
Haarlem/the
Netherlands
audit control
staff Haarlem
Daily Football
Facilities
Daily Sports
Ararat
Chief editor
Daily
Daily Soccer
soccer
publishing
www.dailysoccer.com
all (technical)
activities &
development
of software
publishing
www.dailyfootball.com
Live score in Russian
Brussels, Nov 12, 2002
external advisors &
acquisiteurs
Daily
Advertising
promotion &
acquisition
Live Score China
NicoRoss
Selling of sports
software
Live score Turkey
Live score English
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COMMUNICATION STRUCTURE
DAILY SPORTS
HQ THE NETHERLANDS
DAILY SPORTS
ARMENIA
CORRESPONDENTS
WORLD WIDE
MESA
THE NETHERLANDS
NICOTECH
RUSSIA
PSI - USA
AFP - FRANCE
CONTROL OF TRAFFIC
ON SERVER
SOFTWARE
DEVELOPMENT
SERVICE PROVIDER
NEWS PROVIDER
CORRESPONDENTS
USING NEWS CONSOLE
Brussels, Nov 12, 2002
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THANK YOU
Jan LOONEN, Director Rosas C&M
+31 (13) 530-0010
Brussels, Nov 12, 2002
[email protected]
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Overview of project TELESOL
Levon GRIGORYAN
Arminco company
Yerevan, Armenia
Brussels, Nov 12, 2002
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ARMINCO GLOBAL TELECOMMUNICATIONS
1992-2002
• First and leading national Internet provider
• Company integrated within global telecommunication networks such
as Iridium Satellite and worldwide Internet roaming
• Optical fiber backbone constructer in Armenia
• Microsoft authorized training center in Caucasus
• IST initiatives implementation in Armenia
Brussels, Nov 12, 2002
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Armenia e-readiness for
Information Society
THE LEVEL OF E-READINESS TO THE DIGITALLY DRIVEN WORLD
COMMUNITY
/in accordance with the methodology of the Center for International Development at
Harvard University/
• Stage 1 being the least advanced
• Stage 4, the most advanced
Network Access
Information
Infrastructure
1
2
3
4
General cases
Some cases
Networked
Economy
1
2
3
4
ICT Employment
Opportunities
Internet Availability
Internet Affordability
B2C Electronic
Commerce
Network Speed and
Quality
B2B Electronic
Commerce
Hardware and Software
E-Government
Service and Support
Brussels, Nov 12, 2002
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Armenia e-readiness for
Information Society
THE LEVEL OF E-READINESS TO THE DIGITALLY DRIVEN WORLD
COMMUNITY
/in accordance with the methodology of the Center for International Development at
Harvard University/
• Stage 1 being the least advanced
• Stage 4, the most advanced
Networked Learning
1
2
3
General cases
Some cases
4
Networked Society
Schools Access to
ISTs
People and
Organizations Online
Enhancing Education
with ISTs
Locally Relevant
Content
Developing the IST
Workforce
ISTs in Everyday Life
Brussels, Nov 12, 2002
1
2 3 4
ISTs in the Workplace
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WORKSHOP IN YEREVAN
19-20 November, 2002
“TECHNICAL ASPECTS OF TELEWORK”
Organized by: Arminco Global Telecommunications
In cooperation with: National Academy of Sciences of Armenia
WHO SHOULD ATTEND:
• Policy makers and responsible officials
• Internet providers, Technology suppliers, Telecom operators
• E-commerce and E-learning organizations
• Research institutes
• Businessmen and Entrepreneurs
• Association of disabled
Brussels, Nov 12, 2002
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WORKSHOP IN YEREVAN 19-20,
November, 2002
Structure of the Workshop “Technical Aspects of
Telework”
Main topic Business Teleworking Systems
EUROPEAN VIEW
• Presentation and discussion of European telework
experience
CIS VIEWS
• New technical and organizational methods of work in
Armenia and other CIS countries
• Problems and ways of co-operation with EU’s
institutions
Brussels, Nov 12, 2002
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BUSINESS TELEWORK IN ARMINCO
• Domain names registration and am. zone administration
Using special Website clients check, reserve and after approval
buy the required Domain name in am. zone
• Online monitoring and opening of new accounts for internet
roaming users As a GricAlliance member, in tight Tele-interaction
with Gric we provide Internet connection and service travelers both
in Armenia and overseas
• Online monitoring and opening of new accounts for IRIDIUM
satellite telephony subscribers Integration into Dutch GloCall’s
Distributor-Client GloBillOnline System
Brussels, Nov 12, 2002
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BUSINESS TELEWORK IN ARMINCO
ONE YEAR OF TELEWORKING
Iridium
1.Subscription Information
1.1.Detailed Subscription Info 1 SIM-card (ICC-ID)
1.2.Basic data all subscriptions
1.3.Price Information
2.Change Subscription data
3.Activate / Suspend / Unsuspend
4.Credit Watch / Add minutes to credit
5.Call specifications & Invoices logout
Brussels, Nov 12, 2002
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THANK YOU
Levon GRIGORYAN, Arminco Global Telecommunications
+374 (1) 526-326
Brussels, Nov 12, 2002
[email protected]
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Future plans – short term
• workshop “Technical aspects of the telework” – Yerevan,
Armenia, 19 – 20 November 2002
• finish the printing of Newsletter vol.1, December 2002
• complete the translation of FLEXWORK materials for
the training course, December 2002
• further development of the main TELESOL Web-site,
December 2002 – March 2003
Brussels, Nov 12, 2002
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Further future plans (2003)
• development of local TELESOL Web-sites in the CIS
countries
• two workshops: Kiev, Ukraine, and Baku, Azerbaijan
with participation of IST projects
• newsletter Vol.2
• pilot implementation of aptitude test in the training
course
• new business teleworking systems
Brussels, Nov 12, 2002
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