Transcript ROUND TABLE:ORANGE

ROUND TABLE:ORANGE
Report on effective leadership in Public Administration and Resource
Management.
MPUMALANGA SENIOR MANAGEMENT SUMMIT 2014,
INGWENYAMA LODGE
27 November 2014
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TABLE OF CONTENT
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Purpose
Effective Leader in Public Service
Building Effective Leadership
Benefits of effective Leadership
Drivers of Improved Service Delivery
Service Delivery Improvement Models, Principles and
Practices.
• Role of effective leadership
• Effective Public Resource Management
• Summary and Conclusion
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PURPOSE
• To appraise the Mpumalanga Senior Management
summit on effective leadership and resources
management in the Public Administration.
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EFFECTIVE LEADERSHIP IN PUBLIC
ADMINISTRATION: APPLYING NEW
INNOVATION THEORIES TO IMPROVE
SERVICE DELIVERY MODELS,
PRINCIPLES AND PRACTICES AS WELL
AS THE ROLE OF GOOD LEADERSHIP
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WHAT IS AN EFFECTIVE LEADER IN
PUBLIC SERVICE ? …
1. An effective leader shapes the future - Where are
we going?.
• Influencing others to understand the direction and
strategies aligned to overall government objectives
and policies.
• Figure out where the government institution /
department needs to go to succeed;
• Test ideas pragmatically against current resources
(Budget, Human Capital, Government capabilities)
innovations;
• Involve others to get from the present to the desired
future.
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WHAT IS AN EFFECTIVE LEADER IN
PUBLIC SERVICE ? …
2. Make things happen - How will we make sure we
get to where we are going?
• Translate strategy into action and put the systems in
place for others to do the same.
• Know which key decisions to take and which to
delegate,
• Promote effective team work
• Keep promises to stakeholders.
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WHAT IS AN EFFECTIVE LEADER IN
PUBLIC SERVICE ?…
3. Engage today’s talent. “Who goes with us on our
business journey?”
• Identify, build, and engage talent to get results.
• Identify what skills are required,
• Draw talent to organizations, engage people and
communicate extensively,
• Ensure that employees turn in their best efforts.
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WHAT IS AN EFFECTIVE LEADER IN
PUBLIC SERVICE ?…
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4. Build the next generation. “Who stays and sustains the
Public Sector for the next generation?”
Ensure that the public sector has the longer¬term
competencies required for future strategic success;
Install rules that demonstrate a pledge to building the next
generation of talent within Public Sector.
Help future leaders be successful.
Build a workforce plan focused on future talent.
Help employees see their future careers within Public Sector.
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WHAT IS AN EFFECTIVE LEADER IN
PUBLIC SERVICE ?…
5. Invest in yourself - Personal proficiency.
• Not be reduced to what they know or what they do.
• Leaders are learners: from success, failure, people,
and life itself.
• Effective leaders inspire loyalty and goodwill.
• Act with integrity and trust.
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BUILDING EFFECTIVE LEADERSHIP
• Developing a shared philosophy
• Mentoring and coaching,
• Training and development from accredited
institutions (capacity building)
• Build a culture of service delivery
• Sustainability of good practice
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BENEFITS OF EFFECTIVE LEADERSHIP
• Capable developmental state responsive to
community demands.
• Effective and efficient service delivery
machinery.
• Increased compliance with laws and
regulations, accountability and responsibility.
• Championing the needs of the people (People
first).
• Quality and sustainable services delivery.
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DRIVERS OF IMPROVED SERVICE
DELIVERY
• Effective leadership
• Long term planning (Planning , Monitoring and
Evaluation)
• Resources availability (Systems, budget, people)
• Economical, effective and efficient management
of resources
• Community participation(expectations)
• Effective Communication and knowledge sharing
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SERVICE DELIVERY IMPROVEMENT :
MODELS
• NDP and Provincial Vision 2030
• Centre of excellence
• Clustering of government services at one point e.g
Thusong centres
• Intergovernmental Relations and Integrated planning.
• Public Private Partnership e.g roads
• Public participation (Responsive IDPs)
• Promotion of Cooperatives and Local Service Providers
(Improve Local economy)
• Replicate pockets of excellence and benchmarking.
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SERVICE DELIVERY IMPROVEMENT :
PRINCIPLES AND PRACTICES
• Credible Strategic Plans / APP aligned to National
and Provincial priorities
• Strengthening Morning and Evaluation systems
• Batho Pele (Back to basics)
• Good Governance (King III report)
• Service Standards
• Compliance with laws and regulations
• Insulation from political intervention
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ROLE OF GOOD LEADERSHIP
• Shapes the future - Where are we going?
• Make things happen - How to get to where we are
going?
• Engage today’s talent. “Who goes with us on our
journey? (influence others to understand the
vision)”
• Build the next generation. “Who stays and sustains
the Public Sector for the next generation?”
• Ready to serve, instil fiscal discipline and
Accountability.
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EFFECTIVE PUBLIC RESOURCES
MANAGEMENT: INCREASING
DEMANDS V/S SHRINKING
RESOURCES
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KEY CONTRIBUTORY FACTORS TO
SHRINKING PUBLIC RESOURCES …
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Competing government priorities
Lack of integrated planning
Fraud and corruption
Overreliance on consultants
Poor revenue collection due to poor quality
services.
• Wastage (Reported Fruitless & Wasteful
Expenditure)
• Population growth and immigration v/s limited
resources
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KEY CONTRIBUTORY FACTORS TO
SHRINKING PUBLIC RESOURCES
• Unreliable data
• Inadequate quality assurance
• Non compliance with laws and regulations and
internal policies.
• Lack of Monitoring and Evaluation systems
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WHAT NEEDS TO BE DONE? …
• Strengthen Integrated planning with Public Sector.
• Strengthening partnership with the private sector
• Build internal capacity to reduce overreliance on
consultants and external service providers
• Compliance with law and regulations
• Reprioritization of limited resources
• Strengthen recruitment systems to achieve the desired
outcomes
• BBBEE (use of Supply chain principles to achieve other
growth imperatives)
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WHAT NEEDS TO BE DONE?
• Eradicate fraud and corruption
• Enhance public accountability and fiscal
discipline
• Improve quality of services to enhance
revenue collection.
• Enforce compliance with laws and regulations
and internal control measures
• Consequence management for wastage.
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SUMMARY AND CONCLUSION
• Our Province deserves the vibrant, effective,
unrelenting and fiscal discipline leadership
committed to improve the lives of its citizens.
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SIYABONGA !!!
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