Transcript The Team That Wins Together

Syntax Enterprise Services
Agenda
 Introduction to
Syntax Enterprise
Services
 Relationship with
Introduction
ClearCase
 Technology
Rational User Group
 Administration
Framework
 CustomerCare
Program
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Company Profile
Agenda
 Introduction to
Syntax Enterprise
Services
 Relationship with
ClearCase
 Technology
 Administration
Framework
 CustomerCare
Program
 Global Presence: Dedicated to the development of
Enterprise Services for global commercial and
governmental enterprises
 Partners: IBM, Sun, Silicon Graphics, Hitachi,
LSI, Rational, Scitex, Kodak, Transarc, Xerox, and
others
 Customers: Cisco, J.P. Morgan, Rockwell, Chase,
Lucent, Lockheed Martin, Siemens, Motorola,
Boeing, Ford Motor Company, Philips, Oracle,
General Electric, DaimlerChrysler, Seagate
Technology, Synopsys, Kmart, and 1,000s more
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Knowledge Workers Collaborate
Agenda
Engineering
Systems
(UNIX)
 Introduction to
Syntax Enterprise
Engineering and
Manufacturing
Systems
(NT)
Services
 Relationship with
Knowledge workers
ClearCase
need to share
enterprise data
 Technology
without limits
 Administration
Framework
 CustomerCare
Program
Administration
Systems
(Windows/NetWare)
Marketing
(Mac)
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Syntax Knowledge Base and
Continued Technology Evolution
Agenda
Who will be the Next
Technology Leader?
 Introduction to
Syntax Enterprise
Services
 Relationship with
DEC
VAX/VMS
Unix
SMB Specs
NetWare
Unix
Internet
Enterprise
Services
Windows WindowsWE LDAP/NDS/AD
NT/CIFS
OS/2
Unix
Macintosh
Unix
Unix
ClearCase
 Technology
 Administration
VIM
SMBserver
LMserver
NMserver
MACserver
TotalNET
Advance
Server
Syntax
Enterprise
Services
Framework
 CustomerCare
Program
Syntax Solutions
‘83 ‘84 ‘85 ‘86 ‘87 ‘88 ‘89 ‘90 ‘91 ‘92 ‘93 ‘94 ‘95 ‘96 ‘97 ‘98 ‘99 ‘00
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Syntax Relationship With
ClearCase
Agenda
Over 500
Satisfied Customers
 Introduction to
Syntax Enterprise
Services
 Relationship with
Syntax
meets
Atria
CC2.14
TAS 4.1
Rational
Joint QA
PureAtria
Wide
Syntax
Acceptance
Partner
Rational
Syntax
Best Partnership
ClearCase
 Technology
 Administration
Customer Joint
First
Engineering Deliverable
Driven
Project
TotalNET
Advance
Server
Framework
 CustomerCare
Program
Syntax
Enterprise
Services
The Future
Syntax History
‘1996
1997
1997
1998
2000+
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Syntax Technology
Agenda
 Introduction to
Syntax Enterprise
Services
 Relationship with
ClearCase
 Technology
 Administration
OS/ 390
Systems*
Syntax Enterprise Services
Other Applications
Unix Servers
NFS Servers
SAP, Oracle, ADSM, WEB,
WAN, ...
Enterprise
File
System
e-BizFS
TotalNET Advanced Server
Authentication, File, Print,
Administration, and
Application Services
Operating System Facilities
Internet
Administration
Multi-tasking, Multi-user,
Multi-processing, ...
Ethernet
Token Ring
FDDI
SPX/IPX
ATM
AppleTalk
TCP/IP
TCP/IP
NetBEUI
Framework
NetWare Servers
NT Servers
LAN Servers
TCP/IP
TCP/IP
 CustomerCare
Program
NC/Java
NetWare
NT, W95/98
OS/2, DOS
Linux/Unix
Macintosh
* Developed in conjunction with Hitachi Data Systems
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Syntax Enterprise Services NAS
Agenda
Enterprise
File
System
 Introduction to
Unix Servers
NFS Servers
Syntax Enterprise
Extending
Open Systems
Architectures To
NAS Solutions
Services
 Relationship with
ClearCase
 Technology
MetaStor NAS
with TAS
 Administration
SPX/IPX
Framework
NetWare Servers
NT Servers
LAN Servers
Solaris
HP-UX
AIX
Tru64
IRIX
Linux*
Internet
Administration
TAS
AppleTalk
TCP/IP
TCP/IP
NetBEUI
TCP/IP
TCP/IP
 CustomerCare
Program
NetWare
NT, W95/98
OS/2, DOS
Macintosh
NC/Java
Linux/Unix
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Syntax Administration Framework
Agenda
Administer
Operating System
Functions
Administer
Users and
Groups
Access
CustomerCare
Services
 Introduction to
Syntax Enterprise
Services
 Relationship with
ClearCase
 Technology
Administer
TotalNET
Advanced
Servers
File Manager
Permissions &
ACLs
Administer servers
from anywhere on the
planet!
NetWare
Migration
Services
Administer
Network
Directory
Services
View System
Log Files
 Administration
Framework
 CustomerCare
Program
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CustomerCare Program
Agenda
 Introduction to
Syntax Enterprise
Services
 Relationship with
ClearCase
 Technology
 Administration
Framework
 CustomerCare
Program
 Customer Services through our Sales Teams (SE and Sales)
 Professional Training programs
 Web-driven worldwide help desk services 7 days a week, 24
hours a day via web, email, fax, telephone
 Product-to-help desk automation
 Structured problem report escalation processes with
Customer Advocate
 Product maintenance
 Product updates, upgrades and revisions for technology
currency
 iShare Community participation in product management and
evolution processes
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