Transcript Slide 1

DCIM for Datacenter Visibility and
Automation: Critical Elements in the
Operational Toolkit
DCW DFS 11
Moderator: Jennifer Koppy, Research Director, IDC
Panelists:
Paul Bemis – President, Applied Math Modeling, CoolSim
James Cerwinski – Director of DCIM Software, Raritan
Jamie Fogal – Data Center Architect, CareTech Solutions Inc.
Paul Goodison – Chairman and CEO, Cormant
John Kovach –Global Head, Data Centers Vertical Market, VP, Siemens
Art Meierdirk – Senior Director of Business Services, INOC
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DCW DFS 11: Session Description
Interest in DCIM continues to be very high, but IDC estimates only 5-8% of enterprises have a comprehensive DCIM
solution deployed. IT organizations are tasked with growing their compute power and capacity, but their budgets are
fixed or shrinking. More than 70% of large datacenters report experiencing downtime due to human error. As a result,
there is a dire need for organizations to gain better visibility, manageability, and control over critical data center
resources. While most datacenter manager realize this need, they have also faced hurdles in beginning the DCIM
journey or moving beyond the first steps. An important step in “selling” DCIM internally is making a case that these
management problems aren’t IT problems or Facilities problems. They are Business problems that have real impact on
end customers. This session will provide practical guidance on how plan, prepare for, and achieve success along the
DCIM journey.
IDC's Jennifer Koppy will moderate a panel of datacenter experts who will answer the tough questions of what it takes
to manage your datacenter effectively and ultimately tie datacenter spending with business value.
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Panelists
Paul Bemis
James
Cerwinski,
President and CEO
Applied Math
Director of
Modeling Inc.
DCIM Software
CoolSim
Raritan
Jamie Fogal Paul Goodison John Kovach,
Art Meierdirk
Data Center
Architect
CareTech
Solutions Inc
Senior Director of
Business Services
INOC
Chairman and CEO
Cormant
Global Head, Data
Centers Vertical
Market, VP
Siemens
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Why DCIM?
Problems in the Datacenter
Downtime due to human error
Downtime due to system failure
Run out of IP addresses
Downtime due to natural disasters
Security breaches
Regulatory or compliance issues
Insufficient bandwidth
% of respondents
Latency issues
0
10
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IDC’s Enterprise Datacenter Survey, December 2013 (N = 410)
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40
50
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Problems across the business
IT Problems
Facilities Problems
84% of organizations either under using
or over using their resources
Running out of space/power/cooling
Most organizations would not be able to Inability to plan for future capacity
find ¼ of their equipment in an audit
needs
No way to tie IT spend with business
value
Wasted resources
Slow equipment rollouts
Inefficient processes
Datacenter Problems = Downtime = Unhappy Customers
It’s not a facilities issue or an IT issue…
it’s a Business Issue
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What is causing problems?
•Lack of visibility and control over datacenter
resources.
•Inability to plan for future capacity needs
•Limited or no support for processes and
workflow
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Setting Goals, Setting Expectations
Conclusion from Spring 2014
AFCOM Data Center World DCIM Panel :
“Don’t try to boil the ocean.
Tackle one problem at a time”
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Setting Goals, Setting Expectations
IDC projects growth to put significant pressure
on datacenter resources:
2025
2020
2015
2x growth in WW cloud infrastructure by
2016
2x growth in intelligent edge devices by 2019
10x increase in new cloud apps by 2017
75-80% of cloud apps will be Big Data
Intensive
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IDC’s View of DCIM Maturity
IDC MaturityScape: Datacenter Infrastructure Management Solutions
Document #251705, October 2014
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Four Pillars of DCIM Success
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People
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Process
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Technology
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Strategy
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The goal?
Link IT Spend with
Business Value
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Conclusions
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Thank you!
Paul Bemis
James
Cerwinski,
President and CEO
Applied Math
Director of
Modeling Inc.
DCIM Software
CoolSim
Raritan
Jamie Fogal Paul Goodison John Kovach,
Art Meierdirk
Data Center
Architect
CareTech
Solutions Inc
Senior Director of
Business Services
INOC
Chairman and CEO
Cormant
Global Head, Data
Centers Vertical
Market, VP
Siemens
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Resources & Appendix
•IDC’s Datacenter Infrastructure Management Forecast, May 2014
•IDC’s Enterprise Datacenter Survey, December 2013
•IDC’s DCIM MaturityScape, September 2014
•Appendix slides courtesy INOC
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Appendix: What Does It Take to Make
Customers Happy?
(…and meet SLAs)
Availability
Compliance
Consistency
Quality
Response
24x7 Service
Proactive Support
Reactive Support
Source: INOC 2014
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Inputs
Problem
Capacity
Mgt.
Appendix: Meeting SLAs
24x7 Reactive
Support
24x7 Proactive
Support
Source: INOC 2014
NOC Resolution:
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•
•
•
•
Correlate Related Events
Troubleshoot / Escalate
Dispatch
Resolve
Document
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Appendix: How do I get to a “Single Pane of
Glass”?
Environmental
Systems
NOC
Monitoring
System (Alarm
Aggregation)
Power
Management
Cloud Storage &
Processing
Secure
Connection
EMS / NMS
Network & Security
Systems
SMS
Storage / Processing
(Includes Application
& Service Monitoring)
Monitoring System to Aggregate
ALL Alarms via “MoM”
Source: INOC 2014
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Appendix: Establish Proactive “Alarm to Action” Guide
•
Every Alarm Documented in Runbook
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•
•
•
Alarm Correlation Steps
•
•
Related Devices / Network / Services
Impact Assessment / Prioritization
•
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Description
Impact
Next Steps
Based on Scope of Incident and Impact on Business Services
Troubleshooting Inputs
•
Initial Data Collections Documented and Available
Source: INOC 2014
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Appendix: Process (ITIL) – Documented, Standardsbased and Focus on SLA Fulfillment
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•
•
•
•
•
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Process Flow Mapping
Work Instructions for Every Process
Expected Results
Escalation
Dispatch
Closure and Documentation
Reporting
Real Need for Best-in-class Process Development
Source: INOC 2014
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Appendix:
Knowledge Base/Runbook
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•
•
•
•
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Documentation of all Business Aspects
Architecture
Organization
Process Flow
Work Instructions
Contingencies
Business Continuity Plan
Source: INOC 2014
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