Transcript Show Info - San Juan College

San Juan College
Student Services
Learning Outcomes Assessment Committee
NMASAP
November 10, 2011
Question 1
If someone made a movie of your life would it
be a …
A. Comedy
B. Romantic-comedy
C. Drama
D. Action
E. Science fiction
F. Foreign Film
What would you rather eat …
A. Hamburger
B. Hot dog
C. Veggies
D. Donut
E. Coconut
What is your favorite type of pet?
A. Dog
B. Cat
C. Gerbil
D. Rock
E. None – Pets are overrated
If you were an ice cream flavor, what would
you be?
A. Chocolate
B. Vanilla
C. Strawberry
D. Rocky Road
E. Fat-Free Frozen Raspberry Yogurt
How do you get your news?
A. Television
B. Newspaper
C. Radio
D. Internet
E. I prefer to stay
in the dark
I know what an SSLO is …
A. Yes
B. No
C. What?????
D. Maybe
E. Sentimental Students Love Oranges
Who is a learner ….
A. Everyone
B. Traditional Students (18-24 years old)
C. Me
D. Both A and C
E. None of the Above
Colleges are increasingly
required to provide direct
evidence that student learning
and development is occurring.
Marilee Bresciani
Campus environments are
places of learning both inside
and outside the classroom
In Student Services, we often
focus on services to students
and not student learning and
development
At San Juan College we focus
not only on serving the student,
but on student learning in
particular
In our mission statement we
define ourselves as a Learning
College, therefore:
Our definition of “student” is
very broad. It is the population
of learners served by each
department in Student Services.
Student satisfaction is not
student learning
Student satisfaction will
continue to be measured using
national benchmarking
instruments such as Noel Levitz
and CCSSE and department
evaluation processes
We started with research:
Benchmarking the Maryland
Community College system
assessment project
CAS Standards (Council for the
Advancement of Standards in
Higher Education)
We also used:
Assessing Student Learning and
Development
by Marilee J. Bresciani, Carrie L. Zelna, and
James A. Anderson
Additionally, Dr. Bresciani came to
SJC for a full-day workshop
In its mission statement, San Juan
College has described itself as a
learning college …
How then do we know students are
learning from their Student Services
interactions?
We chose a specific focus on
assessing student learning outcomes,
rather than program outcomes
Program Example
GED testing no-shows will be reduced by 10
percent by implementing a “contract style
application procedure” for candidates as
measured by attendance records.
Student Learning Example
Upon completion of the registration
process, GED students will verbally
identify three appointment management
skills as measured by rubric.
Environments can be intentionally
designed to promote learning
“Students” within those
environments can be assessed for
learning
All departments are included in
these learning environments
Outcomes-Based assessment does
not exist for assessment’s sake
It is taking what most of us already
do, and making it systematic
It is intended to inform decisions
for improvement and resource
re-allocation
It helps link what you are doing to
institutional strategic initiatives
and performance indicators
Outcomes-Based Assessment is not
research
Promotes student responsibility for
learning
SJC Student Services programs and
services are designed and managed
with specific student learning
outcomes in mind.
While continuing to provide superior
customer service, our culture is
shifting so that all staff view
themselves as educators
Our shared outcomes (broad
goals) were developed over a 6-9
month period
Input came from Student
Services, Learning, and
Technology personnel
Final outcomes were selected
through a facilitated
brainstorming process
Our broad learning outcomes are:
Career Readiness
Communication and Leadership
Goal Orientation
Problem Solving
Social and Personal Development
These are collectively known as SSLO’s.
Training was divided into four half
day sessions
2-3 members of each Student
Services department attended
Once or Twice a semester
New members of each Student
Services department attended
Now includes other departments
from around campus
Using the resulting information to
understand and improve student
learning, which includes the
knowledge, skills, attitudes, and
personal development attained
through experiences while at San
Juan College.
Assessment is:
The ongoing process of
establishing clear, measurable
expected outcomes of student
learning:
Systematically gathering,
analyzing, and interpreting
evidence to determine how well
performance matches those
expectations:
Using the resulting information to
understand and improve learning.
Each department created a 4-6
year assessment plan related to
one of the SSLO’s
The plans include 2-3 Formative
Outcomes and 2-3 Summative
Outcomes specific to the activity
that they are assessing
What are learning outcomes?
Specific statements derived from
the goals or objectives of a
program/unit/service/process
They state what you want the end
result of your efforts to be in terms
of student learning
Learning outcomes can include:
Cognitive/mental skills
(Knowledge)
Psychomotor - manual or physical
skills (Skills)
Affective outcomes (sensitivity,
awareness, personal discipline,
leadership)
Must be observable, meaningful,
and manageable
It is helpful to focus on an area of
learning that is challenging for
students
We developed a template for
writing outcomes which asks:
What do we want students to
know?
Why do we want students to know
this?
How will we know if they know it?
A Few Assessment Tools:
Rubric
Case Study or Scenario
Observation
Document Analysis
Line Voting
Clickers
Surveys
Many others
Reporting and closing the PlanDo-Study-Act (PDSA) Cycle
This has helped us to close the
feedback loop
We developed a reporting
template which includes:
Department Mission
Links to College Strategic Plan
Common Learning Outcomes
Specific Departmental Outcomes
Implementation Plan
Assessment Tool(s)
Results
Decisions and Recommendations
Reassessment Plan
San Juan College
Career Services
Professional Development
Training for Staff
Institutional Culture Shift
Institutional Support
Reporting Tools (software)
Collaboration
What is Assessment?
A.
B.
C.
D.
The ongoing process of establishing clear,
measurable goals of student learning
The ongoing process of establishing clear,
measurable, expected outcomes of student
learning
The ongoing process of determining students needs
for Student Services
The ongoing process of completing category 1 of
the AQIP report
Learning is:
Knowledge, Skills, attitudes and personal
development attained through life
experiences
B. Knowledge, Skills, attitudes and personal
development attained through
experiences while at college
C. Knowledge, Skills, attitudes and personal
development attained while participating
in student activities
D. Like a box of chocolates – you never know
what you are going to get.
A.
The learning college and its learning
facilitators succeed only when improved
and expanded learning can be
_______________ .
A.
B.
C.
D.
Observed
Demonstrated
Documented
Turned into a 4 credit hour with lab course
Implementing the learning college principles
in student services is
A.
B.
C.
D.
Too difficult
Impossible
Foolish
Directly tied to the inclusion of students as
full partners in the learning process
The focus of assessment in Student services
is shifting from
A.
B.
C.
D.
Student
Student
Student
Student
needs to student satisfaction
satisfaction to student learning
learning to student satisfaction
parties to student enrichment
To become learning focused in student services
requires a new way of looking at things and a
culture change must take place. Principles of
change include:
A.
B.
C.
D.
E.
When you are done changing, you are done
The biggest risk is not taking any; the biggest
mistake is not making any
Nothing is sacred – challenge everything
Speed kills – change takes time
All of the above
Student Service learning outcomes or SSLOs
include:
1.
2.
3.
4.
A.
B.
C.
D.
Career Readiness
Goal Orientation
Emotional Intelligence
Problem Solving
1, 2, and 3
1, 2, and 4
1 and 4
2 and 3
My own assessment of my assessment skill
level after this training would be:
A.
B.
C.
I am ready to make things happen
I am ready to watch things happen
I am wondering what just happened
Effective tool for instant feedback
Encourage more participation
Provide quantifiable results