Transcript Business Mentors

Leadership & The Best
Management Tips…
I’ve learned!
Ken Tucker, Business Mentors
B Sc. MBA
Is this you?
Well-trained and
successful in the past
 Business
 Home
 Life
 Struggling
 SLUMP
"According to a new survey of 1,500 chief executives
conducted by IBM's Institute for Business Value…
CEOs identify "creativity" as the most important
leadership competency for the successful enterprise
of the future.
That's creativity—not operational effectiveness, influence, or
even dedication. CEOs see a large gap between the level of
complexity coming at them and their confidence that their
enterprises are equipped to deal with it. Until now creativity
has generally been viewed as fuel for the engines of
research or product development, not the ESSENTIAL
LEADERSHIP asset that must permeate an enterprise."
Management by Leadership
1.
2.
3.
4.
5.
6.
7.
Develop a vision for the business
Change the culture to achieve the vision
Flatten the organization
Eliminate bureaucracy
Empower individuals
Raise service, quality and efficiency
Eliminate boundaries
Management by Leadership
LEAD MORE, MANAGE LESS
1.
2.
3.
4.
5.
Lead
Manage less
Articulate your vision
Simplify
Get less formal
6. Energize others
7. Face reality
8. See change as an
opportunity
9. Get good ideas from
everywhere
10. Follow up
Management by Leadership
BUILD A WINNING
COMPANY
11. Get rid of bureaucracy
12. Eliminate boundaries
13. Put values first
14. Cultivate leaders
15. Create learning culture
Management by Leadership
HARNESS YOUR
PEOPLE
16. Involve everyone
17. Make everybody a team
player
18. Stretch
19. Instill confidence
20. Make business fun
BUILD THE MARKET-LEADING COMPANY
21.Be number 1 or
number 2
22.Live service & quality
23.Constantly focus on
innovation
24. Live speed
25. Behave like a small
company
US$500 billion
GE Market
Capitalization
US$13 billion
1981
2000
Jack Welch
"We want to change the competitive landscape by being not just
better than our competitors, but by taking service & quality to a
whole new level.”
Jack Welch
Results achieved over the first 3 years (1999-2001)
500%
400%
Revenue
increased
Profits
increased
25%
50%
Earnings per
person
increased
Operating
margins
increased
Inspiring
Culture
Inspiring
Vision
Relentless
Innovation
Inspirational
Leadership
Inspirational
Environment
Winners versus Losers
The Winner is always a part of the solution;
The Loser is always a part of the problem.
The Winner always has a program;
The Loser always has an excuse.
The Winner says, "Let me do it for you;"
The Loser says, "That's not my job."
The Winner sees an answer for every problem;
The Loser sees a problem in every answer.
The Winner says, "It may be difficult but it's possible;"
The Loser says, "It may be possible but it's too difficult."
The Prescription for Winning in
Business
 Speed
 Simplicity
 Self-confidence
Articulate Your Vision
"Leaders inspire people with
clear visions of how things
can be done better." The best
leaders do not provide a
step-by-step instruction
manual for workers. The best
leaders are those who come
up with a new idea, and
articulate a vision that
inspires others to act. •Create and project a clear vision
•Articulate a few clear stretch goals for
your company
•Make sure you have the very best
people to carry your vision out.
Corporate Vision
Providing Purpose, Direction and Motivation
Vision is a short and inspiring statement of what your organization
intends to become and to achieve at some point in the future.
Corporate Vision May Contain Commitment to:
•Creating an outstanding value for customers and other stakeholders
•Developing a great service
•Developing a great company
Examples of Corporate Vision
GE
We bring good things to life.
Ford
To become the world's leading consumer company for automotive
products and services.
Microsoft
To enable people and businesses throughout the world to realize
their full potential.
YOU
Creating Cheerleader Customers one claim, job etc. at a time
Lessons from Michael Dell
Mobilize Your People Around a Single Goal (Vision)
“A company of self-reliant "owners" sounds great in theory, but it
can be chaos if the goals aren't clear to all. All of our
experimenting and questioning and learning is done in pursuit of
one goal: finding the next frontier of value that we can create for
our customers. "
Michael Dell, Founder of Dell Computer Corporation
Lessons from Michael Dell
Mobilize Your People Around a Single Goal (Vision)
Dell’s consistent strategy and well-articulated objectives
•Look at learning as a necessity, not a luxury.
•Study the obvious for non-obvious solutions.
•Make failure acceptable as long as it creates learning
opportunities.
•Constantly question – even the good stuff.
•Communicate the goals of the organization to everyone.
•Focus the organization on the customer, not the
hierarchy.
•Treat all employees as owners, even if they technically
aren't yet.
“What you
perceive
and
believe…
you
achieve!”
Flatten the Organization & Get Rid Of Bureaucracy
The way to harness
the power of your
people is "to turn
them loose, and get
the management
layers off their backs,
the bureaucratic
shackles off their feet
and the functional
barriers out of their
way."
Bureaucracy
is the enemy. It fears change,
is terrified by speed and hates simplicity
Drop unnecessary work
Delayer, create a flat responsive
organization
Cross-pollinate to make faster and better
decisions
Encourage employees to identify problems
and come up with solutions
Make your workplace more informal
Energize & Empower Others
Genuine leadership comes from the quality
of your vision and your ability to spark others to
extraordinary performance. Getting employees
excited about their work is the key to being a great
business leader. "We now know where productivity real and limitless productivity - comes from. It comes
from challenged, empowered, excited, rewarded
teams of people."
•Live action all day
•Allow employees more freedom
•Give employees more responsibility
•Never lead by intimidation
•Let people know how their efforts are helping your organization
•Send handwritten thank-you notes
Coaches who can outline plays on a black board are a dime a dozen. The
ones who win get inside their player and motivate.
What’s Important?
Values
Employees Managers
Full appreciation
of work done
Feeling in on things
1
6
2
8
Sympathetic help
Interesting work
Promotion and growth
Good wages
3
10
6
8
4
1
2
3
See Change As an Opportunity
Change is a big part of the reality in business.
"Willingness to change is a strength, even if it
means plunging part of the company into total
confusion for a while... Keeping an eye out for
change is both exhilarating and fun."
It's
nonsense to fear change
Adapt your management style
Spark other’s to deal with change
Deal with change in a proactive manner
Defy tradition
Think short-term and long-term change
Reinvent your business constantly
That’s the
way
We’ve always
Done it
Involve Everyone
Business is all about capturing intellect
from every person. The way to engender
enthusiasm it to allow employees far more
freedom and far more responsibility.
1.
2.
3.
4.
5.
Start with yourself
Encourage people to take initiative
Establish a meritocracy in your company
Use the brains of every worker
Create an atmosphere where workers feel
free to speak out
Four MAIC (MAKE) Steps!
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Measure
Analyze
Improve
Control
Five Restoration Measures
1.
2.
Customer Satisfaction
Cost of Poor Quality
3.
4.
5.
Sub Quality
Internal Performance
Performance Improvement
Suggestions
Creating the Spirit of a Start-Up Firm in a Large Enterprise
“Get Togethers”
The “Get Together” in essence turned the company upside
down, so that the workers told us, the bosses, what to do.
That forever changed the way people behaved at the
company.
Improvement Incentive Program - I.I.P.
“Get Togethers” Four
Major Goals
1. Build trust
2. Empower employees
3. Eliminate
unnecessary work
4. Create a new
paradigm
Listen, Execute what you Promise!
In
most organizations, change efforts come and
go – and rarely make a difference.
Failure to Execute!
Generate Written Action Plans
Simplify
Keeping things simple is one of
the keys to business. Have the
courage to be simple. Simplicity is
practically an art form, with many
definitions. "Simple messages
travel faster, simpler process is
implemented faster and the
elimination of clutter allows faster
decision making."
 Don't make business harder than it is
 Think simply to create a clear vision
 Make your messages simple
 Build self-confidence
 Simplify your workplace and
communications
 Make meeting simpler
Face Reality
Face reality, then act decisively. Most
mistakes that leaders make arise from not
being willing to face reality and then acting
on it. Facing reality often means saying and
doing things that are not popular, but only
by coming to grips with reality will things
get better.
 Accept the truth
 Own up the reality, don't bury your head in the sand
 See things as they are, not as you wish them to be
 Look at things with a fresh eye every day
 Look at your situation as an outsider
 Play scenarios
Get Good Ideas From Everywhere
New ideas are the lifeblood of business. "The
operative assumption today is that someone,
somewhere, has a better idea; and the operative
compulsion is to find out who has that better
idea, learn it, and put it into action - fast."
 Ideas can be from any source
 Cross-pollinate
 Develop a pervasive and insatiable thirst for good ideas
 Study competitors
 Plagiarize – it's legitimate
Follow Up
Follow up on everything. Follow-up
is one key measure of success for a
business. Your follow-up business
strategy will pave the way for your
success.
 Demonstrate relentless consistency in everything
 When you call a meeting, see if its goals are achieved
 Harp on a few key themes and repeat them over and over
 Expand your communication to reach a critical mass
 Be consistent – consistently!
Cultivate Leaders
Building a leader pipeline is essential to
the health of your company and it
therefore is a strategic duty of the senior
leader.
Cultivate leaders who have…
The Four E's of Leadership:
Energy,
 Build self-confidence
Energize,
 Look for team players
Edge, and
 Look for coaches
Execution;
Leaders who share values of your company
and deliver on commitments.
 Help them build their crossfunctional expertise
 Measure performance of the
leader pipeline
Be Number 1 or Number 2
"When you're number four or five
in a market, when number one
sneezes, you get pneumonia.
When you're number one, you
control your destiny. “
 Evolve a game plan, a business strategy "number one, number two“
 Send shivers throughout your organization
 Exact the highest standards and make sure that everyone in your
company meets those standards
 Look for the quantum leap
 Get rid of fat
Live Quality
“We want to change the competitive landscape by being not just better
than our competitors, but by taking quality to a whole new level. We want
to make our quality so special, so valuable to our customers, so important
to their success that our products & services become the only real value
choice.”
“Create Cheerleader Customers”
 Take great pride in your work
 Make quality your way of life
 Quality is your job
 Make quality the job of every employee
 Seek out quality training
 Involve customers
 Exchange best practices
Jeffrey Gitomer
1. Less automation. Have two options: If you want an automated menu, press one.
If you want a live person to help you, press two. NO ONE WILL PRESS ONE.
2. Faster response times. Serve everyone in a minute or less.
3. More people to serve customer needs. This may cost you in the short run, but
will earn you millions in the long run.
4. Better personal development training. Teach positive attitude before job skills.
5. More realistic answers to real world questions.
5.5 Specific training about the things your customer wants or needs the
most.
I saved my best recommendation for last. I recommend you call the experts
that made your business a successful enterprise. You may know them as your
customers. And I assure you they hold the key to loyalty, and have all the
answers you need.
Constantly Focus On Innovation
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Invest in continuous education
and training
Search for the best ideas
Practice systems thinking and
holistic approaches
Invest in information
technology and information
management
Spend an hour per week
learning what competitors are
doing
Live Speed
"If you're not fast you can't win...
Speed is everything. It is the
indispensable ingredient of
competitiveness."
 Cultivate the culture of speed
 Eliminate layers
“But don’t Be
Reckless”
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


Remove all roadblocks
Don't "sit" on decisions
Create an open organization
Communicate faster
 Make speed a habit
 Pounce every day
10 Roles of an Inspirational Leader
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2.
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10.
Provide an inspiring vision and strategic alignment, launch a
crusade
Help people connect their personal goals to business goals
Make relentless innovation a religion
Encourage entrepreneurial creativity and experimentation
Involve everyone, empower and trust employees
Coach and train your people to greatness
Build teams and promote and teamwork, leverage diversity
Motivate, inspire and energize people, recognize achievements
Encourage risk taking
Make business fun
“The person that figures out how to
harness the collective genius of the
people in his or her organization is
going to blow the competition away.”
- Walter Wriston, former Citibank CEO
“Value is determined deep inside operations by
how well people at the front lines do their jobs. A
company that creates value in the boiler room,
counts it in the Penthouse…
The very notion that a company could be full of
people who don’t understand how they contribute
to value creation is unacceptable to any business.”
- John Donovan, Richard Tulley and Brent Wortman, TheValue Enterprise
THANK
YOU!
Ken Tucker BSc M.B.A
[email protected]