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Luton Borough Council Schools
Your Employee Assistance Programme
Presented by: Andy Rudge
What we are covering today:
 AXA ICAS EAP Services
 Life Management
 Telephone Counselling
 Face to Face Counselling
 ICASxtra
 Managerial Consultancy
 EAP and Occupational Health – the benefits to you
 Who can use the service
 Management Information
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About AXA ICAS

Leading provider of health & wellbeing services

AXA ICAS is the preferred provider for LBC

Council staff have utilised the AXA ICAS EAP since May 2007
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Employee Support
Absence Management
Stress Management
People Development
Crisis Management
Occupational Health
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LifeManagement™ Services
General Services
Network of money advisors
General information from an Independent Financial
Advisor
Financial
FAMILYcare©
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Marital
Consumer
Rights as a patient / Carer
Housing
Benefits
Health
Legal
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Parenting
Childcare
Young people
Education
Eldercare
Counselling Services

Network of Counsellors

Qualified, experienced and professional

Confidential non-judgemental support

Empowering individuals to explore practical solutions to
emotional concerns
Telephone
counselling
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Face to face
counselling
Online therapy
Beating the Blues®)
Telephone Counselling
Dealing with
a crisis
Call at your
own
convenience
Need to talk
things
through
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Find clarity
Anonymous
Face to Face Counselling
 Aim to provide f2f counselling within 7 days
 Empowering individuals to explore practical
solutions to problems
 Takes place at Counsellor’s premises
 Short-term counselling, 1st session assessment &
up to 4 others if appropriate **
 Case Management
 BACP Registered
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ICASxtra On-Line Portal
 Engaging self-help guide;
password access
 Information and
psychological guides
 Search facility
 Regular updates re
‘hot topics’
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Managerial Consultancy
When to use it
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•
Over-involved in employee’s issues
•
Crossing the professional/personal divide
•
Handling sensitive situations
•
Unclear about options
•
Don’t understand the employee’s perspective
•
Delivering bad news
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Referrals
•
Self
•
Informal Managerial (Performance is not an issue)
•
Formal Managerial (Performance is an issue)
Please Note:
Engagement is a voluntary process
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Informal Referrals
Why?
Encourage a colleague or team member to use the
service if they are experiencing difficult personal
circumstances or showing signs of stress.
Types of issues:
• relationship breakdown
• bereavement
• family problems
• legal issues
• financial difficulties/debt
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Formal Referrals
Why?
Take steps to ensure you have given a colleague
adequate support during a period when
circumstances are causing their performance at work
to suffer.
Types of issues:
• conflict with other team members
• frequent sickness absence
• suspected alcohol or drug abuse or an eating
disorder
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Formal referral process
Discuss the situation with HR
Set aside time to have a private discussion with the employee
to gain consent
Call AXA ICAS and state you wish to make a formal referral
You will be given a Case Reference Number
You will hear if the individual has or has not made the call
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EAP & OH – The Benefits
 Sickness absence monitoring and management
 Using your EAP and OH service to better manage your absence
 Cross Referrals – Reducing Presenteeism
 Council staff supported by both the EAP and OH in managing
psychological cases
 Cost savings possible
 Reduced Absence
 Reduced Presenteeism
 OH benefits for cross-referral
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Who Can Contact the EAP?
 All Council Staff
 Any Schools Staff signing up to the AXA ICAS
EAP from April 2011
 Family members living in the employee’s
household
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Management Information
 Detailed monthly, quarterly and annual reporting
 Dashboard style – for you to understand uptake and areas to
concentrate on for promotion
 School specific – employee number dependent to protect
confidentiality
 Themes and trends reported
 To identify any hotspots or areas of concern
 To understand any areas of behavioural risk
 Dedicated Account Management
 To discuss reports
 To formulate action plans and solutions
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Next Steps & Questions
 Take a look at the information packs provided
 Speak to Hazel Burgess and Lilian Adams who
can give your more information
 Allow the AXA ICAS EAP to support your staff
Questions?
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