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MicroFinanza Rating: Setting up adequate Internal Control Systems Laura Profiri Regional Manager Central Asia, Russia and Caucaus AMFA conference 4-5 October 2012 Content 1. MicroFinanza rating: who we are and what we do 2. Internal Control Systems in MFR rating scoring: Importance and absolute weight What we evaluate 3. Operational risk and Credit risk 2 Who we are Private and independent rating agency specialized in microfinance and rural finance Rating agency registered in the IADB Rating and Assessment Fund and in the ADA Microfinance Rating and Assessment Initiative Headquarters are in Milan (Italy) with 5 offices in 4 continents Ecuador: covering Latin America Mexico: for Mexican MFIs Kenya: covering Africa Kyrgyz Republic: covering NIS and Central Asia Philippines: covering Asia 3 Market coverage More than 750 evaluations in 70 countries LARGEST MARKET SHARE in 2008 according to the last ADA-KPMG “Rating Market Outlook Report 2009” MicroFinanza Rating has pioneered the social rating for microfinance institutions, developing an innovative methodology which include the direct collection of client-level data (120 SR conducted so far). 137 111 116 2008 2009 123 81 53 33 2005 2006 2007 2010 2011 4 Different approaches Pre Rating Services - Mini – Assessment - Institutional Diagnostic Identification of the main internal weaknesses jointly with the existing opportunities and areas for improvement. Financial Rating - Microfinance rating - Credit Rating Evaluation of the risk profile and performances Social Rating - Standard Social Rating - Comprehensive Social Rating Assessment of the MFI’s capacity to translate its mission into practice and to achieve its social goals. Training and Other - 6 Training Modules - Other customized services (e.g. Country Screening) 5 In the rating scoring 1. Internal Control Systems in MFR rating scoring: Importance and absolute weight What we evaluate 6 Rating scoring model The final synthetic rating grade is the result of the scoring of factors grouped into 6 dimensions: Dimensions 1. External Context 2. Mission, Governance and Strategy 3. Organization and operations 4. Assets quality and structure Weight 4% 23% 21% 21% 5. Financial structure and management 18,5% 6. Financial and Operational results 12,5% Internal Control Systems INTERNAL CONTROL comprises the MFI’s mechanisms to monitor risks before and after operations 8 IC and Operational RISK • It involves all divisions and products of a financial institution. • This risk includes the potential that inadequate technology and information systems, operational problems, insufficient human resources, or breaches of integrity (i.e. fraud) will result in unexpected losses. Operational RISK is a function of Internal Controls 9 Operational RISK Transaction RISK: it is particularly high for MFIs that handle a high volume of small transactions daily. Since MFIs make many small, short-term loans there are more opportunities for error and fraud. Fraud RISK: is the risk of loss of earnings or capital as a result of intentional deception by an employee or client. Effective internal controls play a key role in protecting against fraud at the branch level. 10 In the rating scoring Organization and Operations Human Resources Management Information System Processes and Systems HR policies and procedures Hiring Training Remuneration Termination • Moral checks • Social Attitude • To promote core values • Coaching on “zero tolerance” • Market salary base • Effective incentive scheme • Clear message ex-ante • Gradual termination step approach 12 MIS: Reliability of Information ACCURACY SECURITY EFFECTIVENESS RECONCILIATION ITEMS MISREPRESENTING THE LOAN PAYOFF RESCHEDULING PROCEDURES COMPLIANCE BREAKDOWN OF PORTFOLIO LOAN WRITE OFF LOAN PROVISION 13 Internal Control and Internal Audit Limits Segregations of functions Physical Control Crosschecks Dual controls Computer-related controls Rotation of duties Manuals of policies and procedures Documentation Independence of Internal Audit Multi-copy receipts and forms 14 Risk Management Framework Risk Management Internal Control Internal Audit Source: Anita Campion, “Improving internal control, a practical guide for microfinance institutions”, Technical Guide No. 1, MicroFinance Network with GTZ, 2000. 15 Sample of 72 MFIs Correlation between the Internal Control Systems' score and the rating grade 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 1 (A) 2 (BBB) 3 (BB) 4 (B) 5 (CCC) 6 (C) 16 Operational risk often brings to credit risk. What to do? Clear distinction between operational risk and credit risk Measure, assess and prioritize operational risk Control Monitor 17 Contacts Thank you!!! MicroFinanza Rating LLC 231 (apt.14) Tynystanov Str. Bishkek, Kyrgyzstan. Phone: (+996) 312 624441 Email: [email protected] www.microfinanzarating.com [email protected] 18