Transcript Document

ACN / TELUS
Wireless
Your Canadian Wireless
Headquarters
Why Choose TELUS?
Latest Greatest Devices - find the phone that's
right for you, including an iPhone!
Great Network - TELUS has Canada's fastest
coast-to-coast 4G LTE network
Clear and Simple Pricing - no activation or monthly
fees or activation fees, anytime upgrades available
Best of the Internet - access to the apps and
services you love the most
TELUS 4G Network
Canada’s Fastest Coast-to-coast Network
• 4G LTE speeds in more places in Canada
• Covers 95% of Canadian population
• Surf, download files and tether at lightningfast speeds
• Roam internationally in over 200 countries
Target Customers
For Wireless Service
Any Canadian customer who may be interested in
the latest devices and best plans offered on
contract
And NOW for Renewals & Upgrades …
Current post-paid TELUS customers, regardless
of their originating dealer
Devices
The Latest and Greatest
iPhones
Smartphones
Mobile Phones
Mobile Internet Keys
High Speed Internet On-The-Go
• Access the Internet wherever there is
coverage on the TELUS 4G LTE Network
• Simply plug the Key into your laptop
Mobile Internet- Smart Hubs
and Wi-Fi hot spots
Wi-Fi hotspots and Hubs
Perfect for travelers,
Commuters, and
Small Business Owners
Voice Plans
TELUS Voice Plans Include:
• Unlimited Texting
• Unlimited nationwide family calling
• Unlimited Nights and Weeknds, starting
at 6pm
Caller ID
Voice Mail
Call Waiting
Conference Calling
Data Add-ons
Personal Email
Instant Messenger
Web
Mobile Applications
•Data Flex
Add-ons keep your
bill in check & avoid
overage fees
•Data Flex automatically
adjusts your usage each
month
Promotional Plans
How To Order
ONLINE ONLY at
Your ACN DIRECT ONLINE STORE
How To Order
Check out the latest devices from TELUS
ACN TELUS Webstore
How To Order
Choose Device
How To Order
Choose Device
How To Order
• New Activation vs Renewal
How To Order
Choose Your Plan
How To Order
Choose Any Add Ons
•
Data Add Ons
•
Additional Calling
Features
•
Additional Anytime
Minutes
•
Extended Nights
•
Favorite Numbers
•
Long Distance
•
Text Messaging
How To Order
Choose Your Accessories
Transferring Phone Numbers
You will be asked to provide your current
carrier’s Wireless Number & Account
Number
After you receive your device, to
complete activation process, you must:
• Contact ACN TELUS 866-295-0124
• Monday – Friday 9am to 5pm (EST)
Checkout
• Only Canadian credit
cards with associated
billing address
• Only one order per
credit card for a 24 hr
period
• Account name must
match the name on the
credit card used for
payment
• Print confirmation page
ID Verification Process
• If TELUS Mobility cannot verify the identity of
the customer placing the order, you will
receive notice your customer's identity hasn't
been verified
• You then will need to retrieve the IBO
Verification Form from your IBO Back Office
for your customer to fill out
• The form will then need to be returned to ACN
Telus Customer Service by you, as the ACN
IBO
Emails to Customer
Order Confirmation and Shipping Confirmation Emails
Important that Customer provides
their correct email address!
Who to Call
Order Status / Activation questions / Deposit questions
Call: 1-866-295-0124
Mon. – Fri 9am – 5pm EST
Assistance to activate my new phone
Contact ACN Telus Order Activation line at 866-295-0124
Assistance regarding my new phone
Contact Telus Client Care at 866-558-2273
Assistance regarding my wireless phone bill
Contact Telus Client Care at 866-558-2273
Renewals & Upgrades
Eligibility Requirements:
•
Any existing TELUS post-paid customer, regardless
of the originating dealer
•
Must sign up for a new 2-3 year contract
•
You are not upgrading for a second time during the
first six months of your contract
•
You are credit qualified
•
You are not on the Credit Limit Program
•
You are up to date with payments to your account
•
Check your contract start and end date by logging into
your TELUS Mobility online account
•
Be sure to return to the ACN TELUS Web Store to
complete your order
Renewals
Qualified renewal customers will:
• Pick their new phone/device
(Note: you must choose new device when renewing)
• Pick their plan
• After order, device is shipped within 4-6 days
• Customer must call into ACN TELUS Customer Service
to activate the device*
* they will not lose service
Upgrades
Customers can
replace or upgrade
their TELUS mobile
device at a
discounted price,
plus upgrade fee, at
any time during their
contract
Upgrades
Upgrade options determined by when
you signed or renewed your contract
QUEBEC
NON-QUEBEC
After June 29, 2010
After November 21, 2010
Before June 29, 2010
Before November 21, 2010
Customer can review current billing
statement to determine their device balance
Non-Quebec Customers who signed up
after November 21, 2010
FULL PRICE
Motorola
Milestone price:
$599.99
WHAT YOU PAID
Motorola
Milestone 3 yr.
price: $199.99
WHAT YOU
SAVED
Discount on a 3
yr. contract
$400.00
MONTHLY
CREDIT AMOUNT
$400/36 months =
$11.11 per month
If you have nine months on your current contract, then your Device
Balance fee would be $100.00
28 TELUS Confidential
Non-Quebec Customers who signed up
before November 21, 2010
29 TELUS Confidential
Quebec residents who signed up
after June 29, 2010
FULL PRICE
Motorola
Milestone price:
$599.99
WHAT YOU PAID
Motorola
Milestone 3 yr.
price: $199.99
WHAT YOU
SAVED
Discount on a 3
yr. contract
$400.00
MONTHLY
CREDIT AMOUNT
$400/36 months =
$11.11 per month
If you have nine months on your current contract, then your Device
Balance fee would be $100.00
30 TELUS Confidential
Quebec residents who signed up
before June 29, 2010
31 TELUS Confidential
Upgrade Check Point
•
An email will be sent to the customer with the device upgrade fee
and they are asked to respond if they agree. If there is no response
after 7 days…
•
A call will be placed to the customer from TELUS Activation team
letting them know the Early Device Upgrade fee
•
Customer will not be charged the “upgrade” fee until they speak
with Customer Service and give their approval to proceed
* Order will not proceed until upgrade fee is approved by the
customer and order is voided if no response is received 7 days
after initial call.
• After order, device is shipped within 3-5 days
• Customer must call into Customer Service to
activate the device - they will not lose service
Ordering – Renewals/Upgrades
Key Reminders
•
You cannot add a device upgrade to a cart
that already contains a new activation
•
When ordering a new device or
renewing/upgrading you must pick a device
plan that is compatible with your new chosen
device. Please be aware, that if your plan is
not compatible with the phone ($50.00 Spend
commitment, CDMA to HSPA, etc) you will be
notified to change your plan to an applicable
plan
FAQs
• If I am renewing my contract or
upgrading my device, can I keep
my current rate plan?
• If I am renewing my contract or
upgrading my device, can I keep
my current features?
• What is the refund policy? Does
30-day Money Back Guarantee
apply?
• What is the warranty?
IBO Back Office
PRODUCT TAB
and TRAINING TAB
LATEST NEWS
BANNER for
Product and IBO
News
Future Webinars
• Product Specific
• IBO Tools
• Product Launch
• Announcements
ACN / TELUS
Wireless
Your Canadian Wireless
Headquarters