Transcript Document

Introduction to
KNOWLEDGE
MANAGEMENT
Madz Baguio-Quiamco
KNOWLEDGE MANAGEMENT
What is knowledge management (KM)?
– the collection of processes for
discovery,
acquisition,
creation,
processing,
retrieval,
dissemination,
and utilization of knowledge.
– seeks the synergistic combination of
• data and information processing, and
• the creativity and innovativeness of human beings.
KNOWLEDGE MANAGEMENT
What is knowledge?
• facts, feelings, or
experiences known by a
person or group
• derived from information,
but is richer and more
meaningful
• information + familiarity,
awareness, understanding,
wisdom, insight gained
through experience
KNOWLEDGE MANAGEMENT
Knowledge, information, data — how do they differ?
Data — information that is
structured, but has not been
interpreted, and thus, has no
meaning.
Information — data with a
meaning; a message with a
sender and a receiver; can be
saved on computer, paper,
tape, other media.
Knowledge — information that
has a purpose or intent
attached; emergent, socially
constructed, exists only in the
heads of people.
KNOWLEDGE MANAGEMENT
Organizationally, knowledge is
• know-how,
• applied information,
• information with judgment, or
• the capacity for effective
Knowledge is the full
action
utilization of information
and data + people’s
• skills
• competencies
• ideas
• intuitions
• commitments, and
• motivations
KNOWLEDGE MANAGEMENT
KM has been around for very long time.
KM practitioners include:
• philosophers
• priests
• political leaders
• teachers
• scribes
• librarians
• journalists
• editors
KNOWLEDGE MANAGEMENT
KM is not a “technology thing;”
Nor a “computer thing”
KNOWLEDGE MANAGEMENT
Why KM?
Knowledge — the great enabler
• for decisions we make
• for actions we take
Need to recognize and understand knowledge processes to
improve the quality of our decisions and actions
Need to deal with issues of organizaitonal adaptation,
survival,
and competence
in the face of fast-paced change
KNOWLEDGE MANAGEMENT
Why has KM emerged only now?
Knowledge management
Information management
Data processing
Now because of
— the information revolution
— advances in technology
increased knowlege generation
tools to improve KM
KNOWLEDGE MANAGEMENT
KM generations:
• 1st generation KM — involves capture of information
and experience to improve access. A.k.a. “knowledge
capture or harvesting”
Information asset
Corporate memory
• 2nd generation KM — gives priority to the way
people construct and use knowledge; related to
organizational learning*
*organization’s ability to sense change
signals from its environment and to adapt
or plan proactively for such changes
KNOWLEDGE MANAGEMENT
KM
levels:
• Personal KM
• Enterprise KM
— pays attention to the organization of
information, thoughts, and beliefs to create
knowledge. Individual is responsible for
collecting information, relating and
connecting them, and sharing personal
insights.
— concerned with strategy, process,
and technologies to acquire, process,
store, attain, and share information,
and elicit organizational understanding,
insights, and core distinctions. Purpose
of KM is to develop competitive
advantage, innovation, and agility in the
organization.
KNOWLEDGE MANAGEMENT