Transcript Slide 1

QUESTIONS TO
DEBATE
Chapter 12, Instructor’s Manual
1. Why have many organizations found that
worker “loyalty” promotes customer “loyalty”?
Are there situations where that might not be
true?
© 2006 by John R. Griffith and Kenneth R. White
2. Is diversity important in HCOs? Why are
some ethnic groups underrepresented in
higher-paying positions? What are some of the
issues in helping women advance in
management?
© 2006 by John R. Griffith and Kenneth R. White
3. The well-run organization strives for
compensation that treats similar positions
equitably and that is competitive with similar
employment elsewhere. Why? Are you sure
you agree? If you have doubts, what are the
alternatives?
© 2006 by John R. Griffith and Kenneth R. White
4. Most organizations do not score very well
when they first install multidimensional
measures. Suppose you found yourself in
management of an organization that was in
trouble on all the balanced scorecard measures
of Figure 3.4. How would you start recovery,
with operations, finance, workforce loyalty, or
customer loyalty? What might a successful
strategy look like?
© 2006 by John R. Griffith and Kenneth R. White
5. The chapter ends with the words, “any
deliberate distortion by any member of
management is generally grounds for
immediate dismissal.” Why? How can you
establish the difference between “deliberate
distortion” and “honest mistake?”
© 2006 by John R. Griffith and Kenneth R. White