Student Success Priorities

The University of Kansas

Town Hall Meeting June 16/17, 2004

Town Hall Meeting Agenda

• • • • • •

Welcome!

General Comments Overview of the Priority Process Review of Recommendations Proposed Next Steps Discussion

Student Success: It’s Not Just Our Name, It’s Our Mission.

Welcome

•

Dr. Kathleen McCluskey-Fawcett, Senior Vice Provost

Student Success: It’s Not Just Our Name, It’s Our Mission.

Student Success

• •

New organizational structure June 2003

– – 20 departments Mission: Student Success

Goals

– – Work collaboratively across the University Be a proactive, fluid organization

Student Success: It’s Not Just Our Name, It’s Our Mission.

Student Success at the University of Kansas PRIORITIES for 2003-04 Assessment Communication Diversity Entrepreneurship Expansion of Thematic Learning Communities Graduate/Professional Students Help Desk Recruitment Retention Staff Development Wellness CLUSTER 1 Counseling & Psychological Services Freshman-Sophomore Advising Center Hilltop Child Development Center KU Writing Center Services for Students with Disabilities Student Development Center Student Health Services University Career Center CLUSTER 2 Center for Campus Life Dean of Students Office Department of Student Housing KU Recreation Services Legal Services for Students Office of Multicultural Affairs CLUSTER 3 KU Memorial Unions New Student Orientation Office of Admissions & Scholarships Office of Student Financial Aid Office of the University Registrar Academic Technology Services Office of the Vice Provost for Student Success Student Success: It’s Not Just Our Name, It’s Our Mission.

What is Student Success?

Student Success: It’s Not Just Our Name, It’s Our Mission.

When students are successful, they…

• • • • • • • • • • Graduate within four years Achieve the General Education Goals and graduate/professional education goals Are academically successful Feel safe Are healthy Are involved and connected Feel that they matter Have sufficient financial support Have goals and are achieving them Have a comfort zone at the University

Student Success: It’s Not Just Our Name, It’s Our Mission.

Overview of the Priority Process

• • • • • Method to “jump start” new initiatives that focus on student success Method for working collaboratively across the University Groups established December 2003 Over 200 students, faculty and staff involved The resulting recommendations are OUTSTANDING!

Student Success: It’s Not Just Our Name, It’s Our Mission.

Overview of the Priority Process

• • •

Today’s goal: provide key ideas and recommendations Detailed reports are located at http://www.vpss.ku.edu/priorities/ Please hold applause and questions!

Student Success: It’s Not Just Our Name, It’s Our Mission.

Strategic Recruitment Plan

Facilitators:

Richard C. Morrell and Kathryn Nemeth Tuttle

Leader:

Lisa Pinamonti

Charge:

1. Craft a profile of beginning and transfer students that includes the following: • Number • Academic profile • Diversity measures • Other pertinent factors 2. Identify the top five-to-ten strategic initiatives needed to achieve the plan.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Strategic Recruitment Plan

Participants:

Glenda Carter Kirk Cerny Janice Davis Cindy Derritt Ann Eversole Brenda Maigaard Larry Mallett Susie Massey George McCleary Mike Neal Trina Ramirez Heidi Simon Robert Sorem Luke Thompson Kristin Trendel Jennifer Wamelink JoAnn Williams Academic Technology Services Alumni Association School of Journalism Office of the University Registrar Dean of Students Office Office of Student Financial Aid School of Fine Arts KU Student College of Liberal Arts and Sciences School of Education New Student Orientation Office of Admissions and Scholarships School of Engineering KU Student New Student Orientation Department of Student Housing Institutional Research and Planning

Student Success: It’s Not Just Our Name, It’s Our Mission.

Strategic Recruitment Plan

Goal by 2016:

• 4080 first-time freshmen • 65% in-state • 35% out-of-state • 14% students of color • 26 Average ACT composite • 1650 new transfers • 79% in-state • 21% out-of-state • 16% students of color

Student Success: It’s Not Just Our Name, It’s Our Mission.

Strategic Recruitment Plan

Strategy 1:

Enhance the recruitment of first-time freshman students in certain ACT ranges to achieve the ACT composite/converted SAT of 26 by 2016.

Strategy 2:

Enhance the recruitment of freshman students from out-of-state.

Strategy 3:

Enhance the recruitment of transfer students.

Strategy 4:

Enhance the recruitment of students of color - both freshmen and transfer students.

Strategy 5:

Enhance financial packaging and marketing to achieve the profile of the new freshmen and transfer classes.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Strategic Recruitment Plan

Initiatives:

• Enhance scholarship packages • Create a new Assistant Director for Alumni/Alumnae Recruitment • Develop an incentive plan for high ability, out-of-state students • Determine new recruitment territories • Attend national college fairs in new, select areas

Student Success: It’s Not Just Our Name, It’s Our Mission.

Strategic Recruitment Plan

Initiatives – Continued:

• Improve communications • Develop a recruitment plan for Phi Theta Kappa (community college honorary) students • Enhance recruitment efforts of students of color • Build a network of KU faculty and staff to assist with recruiting • Create one scholarship award letter that includes all KU awards

Student Success: It’s Not Just Our Name, It’s Our Mission.

Increasing and Supporting a Diverse Student Community

Facilitators:

Richard C. Morrell and Richard A. Johnson

Leader:

Santos Nunez

CHARGE:

1. Craft a profile of beginning and transfer students that includes the following: • Number • • • Academic profile Diversity measures Other pertinent factors 2. Identify the top five-to-ten strategic initiatives needed to achieve the plan.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Increasing and Supporting a Diverse Student Community

Participants:

Jason Amezcua Florence Boldridge Janice Davis Corinne Deuel Tammara Durham Marleen Elliott Michele Eodice Eric Grospitch Gina Lopez Claudia Mercado Trina Ramirez Lisa Pinamonti Jake Preston Andy Shoemaker Department of Student Housing School of Engineering School of Journalism KU Student Freshman-Sophomore Advising Center School of Education KU Writing Center Department of Student Housing KU Student Office of Admissions and Scholarships New Student Orientation Office of Admissions and Scholarships Office of Student Financial Aid Services for Students with Disabilities

Student Success: It’s Not Just Our Name, It’s Our Mission.

Increasing and Supporting a Diverse Student Community

Goal by 2016:

Freshman students of color will make up 16% of the class • American Indian - 1% (57 students) • Asian - 6% (230 students) • Black – 4% (180 students) • Hispanic – 5% (200 students) Transfer students of color will make up 18% of the class • American Indian - 3% (40 students) • Asian - 4% (58 students) • Black – 4% (62 students) • Hispanic –7% (100 students)

Student Success: It’s Not Just Our Name, It’s Our Mission.

Increasing and Supporting a Diverse Student Community

Initiatives:

• Publish a statement describing desired student diversity • Monitor admission goals • Use Kyou portal to conduct climate surveys • Enable students to specify interests and to contribute ideas on diversity during orientation • Strengthen outreach and services • Provide a clearinghouse for campus materials and activities • Review new non-documented student law • Continue active recruitment of out-of-state students

Student Success: It’s Not Just Our Name, It’s Our Mission.

Increasing and Supporting a Diverse Student Community

Initiatives – Continued:

• Involve more faculty and departments in creating inclusive and diverse curricula • Measure recruitment and retention of diverse student population • Develop incentives for attracting diversity • Develop scholarship campaigns to enhance diversity • Charge a committee to assess the quality of the student experience with respect to multicultural issues.

• Create a Multicultural Thematic Learning Community

Student Success: It’s Not Just Our Name, It’s Our Mission.

Strategic Retention Plan

Facilitator:

Kathryn Nemeth Tuttle

Leader:

Mary Ann Rasnak

CHARGE:

Examine current retention statistics and profiles to gain an understanding of KU’s current retention/graduation profile. Identify the top five-to ten strategic initiatives needed to increase student retention and graduation rates.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Strategic Retention Plan

Participants: Barbara Anthony-Twarog College of Liberal Arts and Sciences Laura Burrows Department of Student Housing Paul Buskirk Michele Casavant Corinne Deuel Michele Eodice Ann Hartley Leslie Heusted Jill Hieb Pam Houston Shanda Hurla Steve Munch Richard Nelson Robert Page Nick Prewitt Rita Riley Diana Robertson Kim Schwartz Gail Sherron Andrew Shoemaker Athletic Department School of Education KU Student KU Writing Center University Career Center KU Memorial Unions Freshman-Sophomore Advising Center College of Liberal Arts and Sciences New Student Orientation KU Student University Career Center Office of Multicultural Affairs Office of Student Financial Aid School of Fine Arts Department of Student Housing Student Health Services Office of Admissions and Scholarships Services for Students with Disabilities Student Success: It’s Not Just Our Name, It’s Our Mission.

Strategic Retention Plan

Strategy:

Our strategy is to strive to meet students’ expectations for support as they work to meet KU’s expectations of them, achieve their goals, and succeed at KU.

Focus Areas:

• Advising and career counseling.

• “Early Alert” and progress to degree policies and procedures.

• Learning assistance and learning communities.

• Administrative and faculty efforts.

• Entry level mathematics classes and support.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Strategic Retention Plan

Recommendations:

• Send a strong message that the expectation at KU is that all students will graduate and that services are available to help.

• Improve service and communication across campus. • Expand services for students on academic probation.

• Create a one-stop shop for academic assistance & support.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Strategic Retention Plan

Recommendations - Continued:

• Hire a full-time coordinator for PRE 101. Expand opportunities for teaching to more faculty and staff.

• Implement PeopleSoft “Early Alert”– academic warning system.

• Increase number of sections of entry-level mathematics classes that meet five days per week.

• Develop a mile-stones system to track progress toward graduation.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Expansion of Thematic Learning Communities

Facilitator:

Kathryn Nemeth Tuttle

Leader:

Diana Robertson

CHARGE:

Develop a model to increase the overall number of students who participate in TLCs to 2000 by Fall 2008. Include the resources needed and a specific timeline.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Expansion of Thematic Learning Communities Participants: Rebecca Bailey Dan Bernstein Jeff Bullington Shirley Cahill Linda Dixon Rick Hale Marla Herron Beth Kimberly Lisa Leroux-Smith Jessica Pauls Mary Ann Rasnak Sara Rochford Wendy Rohleder Scott Sponholtz Lisa St. Ledger Mike Vitevitch Rob Weaver Glen White Office of Multicultural Affairs Center for Teaching Excellence KU Libraries University Career Center Thematic Learning Communities School of Engineering Office of the University Registrar KU Student School of Business Office of Admissions and Scholarships Student Development Center School of Fine Arts Freshman-Sophomore Advising Center Office of Student Financial Aid College of Liberal Arts and Sciences College of Liberal Arts and Sciences College of Liberal Arts and Sciences College of Liberal Arts and Sciences Student Success: It’s Not Just Our Name, It’s Our Mission.

Expansion of Thematic Learning Communities

Curricular Structure Staffing/Funding

Components of the TLC Model

Recruitment/Marketing Training/Development

Student Success: It’s Not Just Our Name, It’s Our Mission.

Assessment

TLC Projected Growth

2500 2000 1500 1000 500 0 Fall 2003 Fall 2004 Fall 2005 Fall 2006 Fall 2007 Fall 2008

Student Success: It’s Not Just Our Name, It’s Our Mission.

Expansion of Thematic Learning Communities Curricular Structure/Academic Goals:

• Seamless learning environments • Interdisciplinary inquiry • Collegiality & Collaboration • Global awareness and citizenry

Possible Structures:

• First Semester Communities (incoming freshmen) • Second Semester Communities • Communities Beyond the Second Semester (upperclass students) • Communities Without Courses (theme-based)

Staffing / Funding:

• Create a TLC office with a full-time director and supporting staff • Use tuition enhancement dollars to fund the proposed budget • Establish compensation plans for Peer Educators & Faculty Facilitators

Student Success: It’s Not Just Our Name, It’s Our Mission.

Expansion of Thematic Learning Communities Recruitment / Marketing:

• SWOT Analysis • Strategic planning for the recruitment of faculty and students

Assessment:

• Instructor level (directed to specific teaching goals) • TLC program level (individual student progress; longitudinal tracking of GPAs, retention, and graduation)

Training / Development:

• Peer Educator • Faculty Facilitator

Request For Proposals (RFP)/MODEL:

• Distributed to faculty in late spring semester • Due October 1 st

Student Success: It’s Not Just Our Name, It’s Our Mission.

Expansion of Thematic Learning Communities OTHER RECOMMENDATIONS:

• On-going steering committee • Continue to examine course components • Explore interdisciplinary courses

RESOURCES NEEDED:

• TLC budget • TLC staffing • Provost Office endorsement and encouragement of faculty participation • Institutional commitment to marketing the program • Assistance in longitudinal tracking from OIRP

Student Success: It’s Not Just Our Name, It’s Our Mission.

Services for Graduate and Professional Students

Facilitator:

Richard A. Johnson

Leader:

Carol Seager

CHARGE:

Review the University's services and programs to determine the level of awareness and accessibility for graduate and professional students.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Services for Graduate and Professional Students Participants: John Augusto Matt Beckendorf Keith Ellis Lois Greene Kim Huggett Mary Karten Glen Marotz Melissa Manning James Owen Aaron Quisenberry Judy Pinegar Janet Roecker Josh Shuart Dee Steinle Amanda Thomas Cathy Thrasher Graduate School Department of Student Housing KU Graduate Student School of Fine Arts School of Education Human Resources School of Engineering Services for Students with Disabilities KU Law Student Center for Campus Life Student Health Services Office of Student Financial Aid KU Law Student School of Business School of Engineering Student Health Services Student Success: It’s Not Just Our Name, It’s Our Mission.

Services for Graduate and Professional Students Academic Departments:

• Provide Student Success information for orientations.

• Offer training and/or materials to mentors and office staff.

• Use existing communication systems.

Websites:

• Establish links to services that are no more then “two clicks” away. o Information should be provided based upon function, not organizational structure o Links should be “tiered” according to student status (e.g., incoming, continuing and graduating students).

• Student Success website o List of Student Success services closer to beginning.

o Referral Guide should be web based.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Services for Graduate and Professional Students KU Portal:

• Information regarding employment opportunities and scholarships.

• Community information (housing, road conditions, services).

Publications:

• Student Success Referral Guides and/or Directory placed in incoming students’ mailboxes in academic departments.

• UDK—reporter to cover graduate and professional students

Events/Groups:

• Center for Campus Life targets academic unit websites with information regarding organizations of special interest. • Graduate Professional Association—seek ways to improve participation.

Graduate School:

• On-going communications regarding new scholarship (funding) opportunities.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Help Desk Concept / One Stop / HVC

2 Facilitator:

Kathryn Nemeth Tuttle

Leader:

Michele Eodice

CHARGE:

In Collaboration with the High Velocity Change /High Volume Collaboration (HVC students. 2 ) Project, develop an integrated overall quality service model to deliver services (in-person, phone, e-mail, etc.) to

Student Success: It’s Not Just Our Name, It’s Our Mission.

Help Desk Concept / One Stop / HVC 2 Participants: Kim Bates Lisa Beck Pam Botts Jan Brummell Stephanie Covington Ann Eversole Joan Hahn Karen Huettenmuller Michele Kessler Stanley Loeb Lesa Marbut Kent McAnally Hollyce Morris Rueben Perez Mark Pickerel Shanda Powell Sandra Reed Sean Ringey Cheryl Saladin Bill Smith Bob Turvey Tara Vereen Gene Wee Services for Students with Disabilities Office of Admissions and Scholarships Counseling and Psychological Services Hilltop Child Development Center Office of Student Financial Aid Dean of Students Office Office of the University Registrar College of Liberal Arts and Sciences Legal Services for Students College of Liberal Arts and Sciences Freshman-Sophomore Advising Center University Career Center New Student Orientation Center for Campus Life Academic Technology Services School of Business Office of the Vice Provost for Student Success KU Student Student Financials/Bursar Student Health Services Peoplesoft Student Administration Department of Student Housing KU Memorial Unions Student Success: It’s Not Just Our Name, It’s Our Mission.

Help Desk Concept / One Stop /HVC

2

Basic Assumptions: • Service providers need to overcome “silo” mentality.

• Students should not need to understand how the university is organized in order to use services.

• Students need a universal help desk that is seamless, easy to use, highly visible and identifiable, and reliable.

• Students need services in multiple formats (in-person, phone, e-mail, IM, etc.) and assurances that all services formats are accessible.

• Students need support that anticipates their increasing reliance on technology.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Help Desk Concept / One Stop / HVC

2

Recommendations: • Create a new collaborative team of help desk advisors.

• Develop branding identity through a unifying theme/name/logo.

• Identify and include all relevant consultants and service providers.

• Review and adopt KU practices that already are in place and working well.

• Explore successful models in use (U of Minnesota); develop a model specifically for KU based on best practices and designs used in peer institutions.

Student Success: It’s Not Just Our Name, It’s Our Mission.

t i p l e o f f i c e s a n d s e r v i c e s c o o r d i n a t e

Help Desk Concept / One Stop / HVC

2

J a y T e c h B o o t h

E n r o l l m C e n t e r e n t S t u d e n t F i n a n c i a l A i d H e l p D e s k M o d e l F r e s h m a n S o p h o m o r e A d v i s i n g C e n t e r B u r s a r ’ s O f f i c e Student Success: It’s Not Just Our Name, It’s Our Mission.

Flipping the Service Triangle

2 Old Model

Auto Transaction Self-help Generalist (professional staff) Specialist

New Model

Auto Transaction Self-help Peer Assistant Staff Generalist Specialist

KU Examples

• Overdue library notice • Enrollment e-mail notice • Renew books online • Enroll & Pay Web site • View and print ARTS form • OAs - peer advising • KU Info / Peer & Tier library assistants • ACS Help Desk • FSAC front desk • Financial aid officer • Librarian - subject specialist

The first level is

auto-transaction

– services that are institutionally embedded in the academic cycle –and are sent automatically and electronically (e.g.

email notifying students of enrollment times) The second level is

self-help

, which is an action initiated by the individual at the time of need (e.g. online tutorials, help screens) Adapted from: “Transforming Student Services” by R.B. Kvavik & M.N. Handbert, Educause Quarterly N.2 2000.

Time to …..

…..STRETCH!

Wellness Initiatives

Facilitator:

Richard A. Johnson

Leaders:

Jannette Berkley-Patton and Rachel Rumple-Comerford

CHARGE:

Develop a campus-wide wellness initiative for students and employees.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Wellness Initiatives

Participants: Steve Fawcett Carol Guillaume Jaimie Heldstab Steve Munch Michael Myers Beth Peer Lauren Reinhold Kristin Scott Melissa Smith Myra Strother Mark Thompson Jill Urkoski College of Liberal Arts and Sciences Student Health Services KU Student KU Student KU Memorial Unions KU Graduate Student Legal Services for Students Student Development Center Student Health Services Student Health Services School of Education KU Recreation Services Student Success: It’s Not Just Our Name, It’s Our Mission.

Wellness Initiatives

Infrastructure:

Staffing

• Hire another full-time Wellness Coordinator.

Marketing

• Develop a Wellness website.

• Appoint a “health representative” for all Student Success departments.

Evaluation:

• Collect baseline data.

• Ongoing assessment of implementation and outcomes.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Wellness Initiatives

AY04-05 Recommendations:

Alcohol • Heighten use and awareness of designated driver practices and SafeRide program.

• Implement stricter penalties and increase education • Update 21 st birthday card and offer alternative 21 st birthday activities.

• Develop a coalition to work on alcohol issues with the community.

Fitness/Nutrition • Better Bites healthy food program in all dining service venues.

• Make smaller food portions available and improve education on consuming smaller portions.

• Change payroll deductions to decrease monthly cost for faculty and staff use of the Student Recreation Fitness Center.

• Develop a campus-wide walking program and pedometer challenge.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Wellness Initiatives AY04-05 Recommendations:

Sexual Health/Healthy Relationships • Administer a sexual health survey • Educate staff on sexual assault resources and response procedures. • Promote the Women’s Transitional Care Services and the Gadugi Safe Center (formerly Rape Victim’s Survivor Services). • Create an educational program to provide information on STIs and setting boundaries for sexual contact.

Smoking Substances • Limit and monitor distance of smoking from building entrances. • Work with community organizations to require license for sale of tobacco products within the city.

• Stop cigarette and tobacco sales in the Kansas and Burge Unions.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Communication Strategies

Facilitators:

Richard C. Morrell and Kathryn Nemeth Tuttle

Leader:

Danny Kaiser

CHARGE:

Review the communications used to share information with students, faculty and staff. Note strengths and weaknesses. Include recommendations for improvements and a suggested timeline.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Communication Strategies

Participants: Mary Andrade-Carlson University Career Center Schuyler Bailey Department of Public Safety Mary Banwart Lynn Bretz Dan Consolver College of Liberal Arts and Sciences University Relations Academic Technology Services Karen Hammond Susan Henry Donna Hultine Jill Hummels David Johnston Julie Loats Phil Lowcock Linda Mullens Ben Packer Office of the University Registrar KU Student Parking Department School of Engineering KU Memorial Unions Information Services Athletic Department Office of the V P for Student Success Office of Admissions and Scholarships Student Success: It’s Not Just Our Name, It’s Our Mission.

Communication Strategies

• Information needs to be function driven rather than office driven.

• Take the audience perspective in information development.

• Develop a cohesive theme and/or identity for Student Success.

• Standardize web site formats – utilize KU template. Improve navigation consistency. Provide necessary support to staff.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Communication Strategies

• Provide more information directed to parents. Combine several KU pieces for parents into a single e-mail publication. • Prepare some parent information in Spanish.

• Provide good information to new faculty/staff through various orientation programs.

• Improve coordination of “newsworthy” and promotional information.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Entrepreneurial Strategies

Facilitators:

Richard C. Morrell and Richard A. Johnson

Leader:

David Mucci

CHARGE:

Identify resources available to Student Success programs and initiatives. Identify university resources available to assist in the process of writing grants and pursuing fundraising that would support the overall mission of helping students succeed.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Entrepreneurial Strategies

Participants: Mary Andrade-Carlson Jerry Bailey University Career Center School of Education Nancy Biles Andre McCloyn-Fortune KU Graduate Student Barbara Nelson KU Center for Research KU Endowment Association Ken Stoner Jane Tuttle Department of Student Housing Dean of Students Office Student Success: It’s Not Just Our Name, It’s Our Mission.

Entrepreneurial Strategies

• Inventory of units for current grant, development and enterprise efforts.

• Identification of partners/resources.

• Best practices identified by unit.

• Create unit contacts for coordination/tasks.

• Establish methods of donor recognition and tracking.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Entrepreneurial Strategies

• Provide training/support via KUCR, KUEA and various in house sessions.

• Submit annually a resource creation plan, effort review and grant proposal.

• Pursue formal, dedicated expertise and partnerships for grant efforts.

• Practice traditional care of constituents, attending to connections, supporters and resources.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Student Success Staff Enhancement and Development Strategies

Facilitator:

Kathryn Nemeth Tuttle

Leader:

Ruth Stoner

CHARGE:

Develop a clear vision for the staff development culture we want to grow in Student Success.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Student Success Staff Enhancement and Development Strategies Participants: Kathleen Ames Oliver Human Resources Mary Chappell KU Recreation Services Laura Cripple Tony Daniels Heather Frost Linda Gerdes Nona Golledge Ryan Gove Megan Hill Melodie Hough Marshall Jackson Pat Pisani Sherry Rhine Rhonda Sharp Dawn Shew Wendy Shoemaker Kathy Talbot Center for Campus Life Office of Multicultural Affairs Counseling and Psychological Services Office of Student Financial Aid Department of Student Housing Freshman-Sophomore Advising Center Office of Admissions and Scholarships Office of the University Registrar Student Development Center Hilltop Child Development Center Student Health Services KU Writing Center KU Memorial Unions University Career Center New Student Orientation Student Success: It’s Not Just Our Name, It’s Our Mission.

Student Success Staff Enhancement and Development Strategies Mission:

• Enhance professional and personal growth of Student Success staff.

• Enhance the quality and effectiveness of Student Success services.

Recommendations:

• Create a professional development model that: o allows all staff members to participate o builds on a flexible schedule o becomes part of their jobs o creates an inclusive environment • Create a Professional Development Committee.

• Develop a “Personal Professional Development Plan” for individual staff members.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Student Success Staff Enhancement and Development Strategies Recommendations - Continued:

• Offer on-going interactive programs to promote connectedness.

• Outline a year-long calendar of programs & activities.

• Recommend a budget for model implementation.

• Identify assessment needs.

• 50% release time for a staff member to manage the professional development program.

Ownership:

Staff members, supervisors & unit directors “buy into” concept:  Professional development program is for all staff members.  All staff members are considered “professional” in the work they do.

Outcomes:

• Professional development occurs at 4 levels – employee, unit office, Student Success, and University.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Student Success Staff Enhancement and Development Strategies

Examples of Programs:

• Training Programs • Seminars • Speakers • Conferences • Community Service • Incentives • Celebrations • Picnics

Examples of Events:

• Publication Exchange • Knowledge at Noon • Camp Success • Professional Development Day • Town Hall Meetings • Cyber Library • Journal Club • Team Olympics • Welcome Wagon • True Colors

Student Success: It’s Not Just Our Name, It’s Our Mission.

Assessment of Program Effectiveness

Facilitator:

Richard A. Johnson

Leaders:

Frank DeSalvo and Jane Tuttle

CHARGE:

Develop a general assessment model that can be implemented by each Student Success department and that can be used as a framework to assess the effectiveness of the various Priorities.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Assessment of Program Effectiveness

Participants: Vince Avila Jim Daugherty Ann Eversole Joann Keyton Bill Kummerow Emily Malin Sean McCarty Karen Multon Jonathon Ng Diana Robertson Department of Student Housing School of Fine Arts Dean of Students Office College of Liberal Arts and Sciences Academic Technology Services Freshman Sophomore Advising Center KU Student School of Education Office of Admissions and Scholarships Department Student Housing Student Success: It’s Not Just Our Name, It’s Our Mission.

Assessment of Program Effectiveness

Conceptual Model:

Recruitment Retention Graduation

Success Factors for Students:

• Graduate within four years • • Achieve the General Education Goals and graduate/professional education goals Are academically successful • Feel safe • Are healthy • Are involved and connected • Feel that they matter • Have sufficient financial support • Have goals and are achieving them • Have a comfort zone at the University

Student Success: It’s Not Just Our Name, It’s Our Mission.

Assessment of Program Effectiveness

Recommendations:

• The tool is flexible and dynamic – it is a process, not a form.

• Non-users need to be included in the assessment.

• Every service/program should be reviewed within a 3 year cycle.

• The assessment is done in preparation for budget development and planning for the next academic year.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Assessment of Program Effectiveness Recommendations - Continued:

• The assessment is completed by someone who can make it actionable.

• Student Success should offer 2-hour workshops that cover hands-on evaluation methods.

• The tool should not be used until the student success factors are defined and finalized.

Student Success: It’s Not Just Our Name, It’s Our Mission.

Assessment of Program Effectiveness Student Success: It’s Not Just Our Name, It’s Our Mission.

THANK YOU to all participants!!

Student Success: It’s Not Just Our Name, It’s Our Mission.

Next Steps:

• • • • • • • Gather additional input today (please complete feedback form!) Identify key themes Decision on Tuition Enhancement Funding Requests Implement recommendations that can be accomplished now Establish new groups as needed for on-going implementation Determine next Priorities Finalize plan by August 1 and share

Student Success: It’s Not Just Our Name, It’s Our Mission.

Discussion

Thanks

very

much for participating!

Student Success: It’s Not Just Our Name, It’s Our Mission.