Transcript Document

Founded
Employees
Offices
Services
Sectors
• 2006
• 5000 +
• India & Sri Lanka
• Consulting
• Industries
| Outsourcing | Technology
| Healthcare | Hospitality
• Government, Social Development / Non Profit ,
Corporate and offshore.
Social Development
Sector
Corporate Sector
Government Sector
Offshore
Business Consulting
Project
Management
Activity outsourcing
Project
Outsourcing
Project Consulting
HR Consulting and
outsourcing
Infrastructure
Development Consulting &
outsourcing
IT Consulting
Training Development
and capacity Building
Services
Data Management Project
Consulting & Outsourcing
Healthcare and Hospitality
New Initiatives
Business
Opportunities
Reputation
Risks
Total Cost of Ownership
Operational
Efficiency
Core Processes
Operational
Risks
Internal
Inefficiencies
Client Organization
Outsource
Non-Core
Processes
Core Processes
Inductus
Agreement &
Understanding,
Project Coordinator
(Client Site)
Task Allocation
Delivery Manager
(Inductus’ Site)
Project Manager
Project Teams
Quality
Check
In House Teams
Yes
Delivery to
Project
Manager
Quality
Check
No
Consulting Partner
(Advisory Support)
Delivery to
Delivery
Manager
Real Time
Execution
Team Selection as
per the
requirement of Job
Project Plan ,
Timelines and Task
Allocation
No
Yes
Delivery to
Project
Coordinator
Project Delivery
to Client
Client’s
Feedback
Consultation &
Support (If
required)
Repeat (If
required)
Clos
ure
IT
Infrastructure
Online
Examination
Software
BPO Services
Data
Management
Web Mgmt.
and Graphics
BPO (Business Process Outsourcing)
Services
Data And Voice Services
Call Center Services
Technical Support
Customer Relationship
Management
Email and Chat Support
Onshore
Offshore
Back Office Support
Inbound
Outbound
•
•
•
•
•
Inputs/Outputs – customers calling for service/customers completed the call
Flow Units – customers
Network of Activities and Buffers – Calling Customers/Answering customers’
calls/Email/Chat
Resources – customer service agents (CSA), phone automated system (PAS), etc.
Information Structure – Account management system, reference materials, etc.
Data Entry Services
Data Conversion Services
Data Migration Services
Database Management and Administration
Data Warehousing and Mining
QA & QC
Network
Management
Revenue Risk
Management
Revenue
Assurance
Financial
Reporting
Customer
Support
Reports
Management
Reporting
Banking
Retail
Aviation
Telecom
Insurance
Services
Credit Card
Analysis
Sales – Cash and
Carry
Ticket sales
analysis
Revenue
Assurance
Distribution and
Agency Analysis
Asset
Management
Finance and
Taxation
Payments to
Agents Analysis
Revenue Risk
Management
Anti-money
Laundry
Accounts
Receivables
Analysis
Advances
IT Ticketing
monitoring
Flight utilisation
analysis
Fraud
Management
Accounts
Payables
Passenger
movement
analysis incl.
baggage allowed
Customer
Support
Department
Deposits –
Savings and
Recurring (incl.
FD)
Anti-money
Laundry
Cash
Disbursements
Vendor
Management
Inventory
Management
Loss Analysis
Vendor Analysis
Salaries and
General
Accounting
Actuaries Analysis
Network
Management
Services
Agents Payout
analysis
Financial
Reporting
Regulatory
compliance
Reporting
BTS Cell
Reporting
Inter-operator
Invoice
Settlement and
Billing Analysis
Accounts Payable
Analysis
Inventory
Management
Cost
Management
Compliances
Audit
IT Audit
Web Designing
Web Development
Web Hosting & Maintenance
Web Application Development
SEO & Online Marketing
Design & Graphics
Latest Development and Design Tools
(Dynamic and Static)
Social Media Marketing
Mobile & Email Marketing
Search Engine Optimization
Pay per Click
Corporate Identity Package
Development
Content Management,
Link Sharing
New Application Development as a
Product
•
Customized Application
Development as a Project.
•
Application Migration,
Conversion and Integration
•
Desktop, Mobile and Web
Applications
•
Database Development and
Services, Cloud Computing
•
Maintenance, Support and
Training
Latest Programming & Designing Tools to develop the
Software Solutions
Online & Offline Registration
Project
Management
Support
IT Infrastructure and
Networking Services
1
Enterprise Service Desk
2
Network Architecture, Installation
and Maintenance
3
Network Administration
4
Network Security
5
Backup, Storage & Cabling
6
Maintenance and Support
Project
Management
Support
Business
Consultants
Designers
Support
Finance and Accounts
Strategic Leaders
Personnel Management
Project Managers
Relation Manager
Developers
Languages
Database
OLAP
Technologies
VS.NET, C#, ASP.NET, VB.NET, JSP, ASP, Java/J2EE, Cold Fusion, PHP, Perl, XML, XSL,
XSLT, DTD, JHTML, SHTML, HTML, DHTML, JavaScript, VBScript
Oracle 9/10g , My SQL, Microsoft SQL Server 2005 & 2008, MS Access
SQL Reporting Services, MS Analysis Server, Business Objects, Crystal Reports
Web Services, OLE, ActiveX, .Net Remoting, COM/DCOM, COM+
Web Application
Server
Microsoft IIS , Apache Tomcat , Glass Fish Server 3.1.2
Intranet and
Portals
MOSS 2007 Analysis & Development, Web parts development, Customization of
MOSS 2007, DotNetNuke 3.x, 4.x, MS CMS
Tools
Visual Studio.NET 2005/2003, Web Sphere Studio, IDEA, Visual Age for Java, MS
Office, Rational Rose, ER-Win, MS Visio, MS Project, Net Beans IDE 7.1.1
Visual Tools
Adobe Photoshop, Illustrator, Macromedia FLASH/MX, Freehand, Dreamweaver,
Fireworks , Coral Draw
Project Phase 1
Quality Check
Project Phase 2
Quality Check
Project Phase 3
Quality Check
Project Phase 4
Quality Check
Project Phase n
Final check and Closure
Check – Recheck Model
1.
Plan and Problem definition
2.
Data: observing the time, place, type and symptoms of
the problem
3.
Analysis: Tools of quality analysis are used, such as
Control
charts,
Pareto
charts,
cause-and-effect
diagrams, scatter diagrams, histograms, etc.
4.
Action: Based on the analysis, an action is taken.
5.
Study: The results are studied to see if they conform to
what was expected and to learn from what was not
expected.
6.
Act/Standardization: Appropriate steps are taken to
see that the gains are secured. New standard
procedures are introduced.
7.
Plans for the future: As a result of solving this
problem, other problems will have been identified and
other opportunities recognized.
The cycle of kaizen activity can be defined as:
Standardize an operation and activities.
Measure the operation (find cycle time and amount
of in-process inventory)
Gauge measurements against requirements
Innovate to meet requirements and increase
productivity
Standardize the new, improved operations
Continue cycle ad infinitum
Five Elements of Kaizen
Management teamwork
Increased labor responsibilities
Increased management morale
Quality circle
Management
suggestions
improvement
for
labor
At Inductus, we strictly follow different quality standards, including the ‘Kaizen’ for setting
quality benchmarks in order to keep Inventing Approach & Methodologies for Quality
Project Execution and Its Management.
Why Inductus?
Customization
Integrated Services
Approach
Cost Effectiveness
Quality
Process Driven
Approach
Best Models/Policies/
Framework
Integrity
Turnaround Time
Happy Clients
Company Name:
Inductus Consultants (P) Limited
Address (Head Office):
C – 927, Dwarka Sector – 7,
Palam Extension, Dwarka,
New Delhi – 1100 045 (INDIA)
Telephone:
Tel: +91- 011 – 65901100
Mob: +91-9810174257 / 482 / 536
Helpline (24X7 Support):
+91-92346-92346
Email:
[email protected]
Web:
www.inductus.in
Inductus Consultants (P) Limited
24X7 Customer Support Helpline: 92346 92346
Email: [email protected]
Web: www.inductus.in