Transcript Getting Started…Financial Aid

Financial Aid
Services
HOW TO COMMUNICATE
HOW TO CONNECT
HOW TO PROMOTE SUCCESS
GRCC at a glance
 FAFSA’s received 12/13:
 31,897
 FAFSA’s matched 12/13:
 Matched by DOB, Name,
Social Security Number
 27,892
 Selected for verification:
 10,457
 37.5% of FAFSA’s matched
 53.7% complete
verification process
(5,622)
 Visitors seen from May
2012 – May 2013:

38,090
 Phone calls presented:
 81,708
 Answer rate:
 +80% (65,366)
 GRCC goal is 90%
 FA Lab:
 March – May 2013:

1209 served
Service Hours: Monday thru Thursday 8 AM to 6 PM (summer 8 – 5)
Friday 8 AM to 5 PM
Getting Started – What do students
want to know?
 How do I apply for financial aid?
 Does GRCC have my FAFSA?
 What do I need to do next?
 How do I get to my Online Student Center?
 Where is the “To Do” list?
 What do “holds” mean on my account?
 What financial aid do I have and how can I view it?
 What do I have to do to get a loan?
 How do I pay for tuition?
 How can I use some of my financial aid for books?
What questions are asked
once classes start?
 When do I get a refund?
 What happens to my financial aid/charges if I drop a
class(es)?
 What days can I use my excess financial aid to buy
books/transfer money to my Raider Card?
 If I am on probation (financial aid or academic) can I drop
a class if I have a good reason?
 Why are all my friends getting refunds and I haven’t
received mine yet?
 Why is my refund smaller than I thought it would be?
 What happens if I withdraw from all my classes?
Financial Aid Charge:
Train 80-100 staff
 Assist FA staff in bridging the communication gap on
campus
 Provide tools to make students self-sufficient
 Communicate new initiatives effectively (i.e. multiple
disbursements, enrollment participation confirmation)
 Promote student success by empowering the student
Agenda for staff training
 Financial Aid Programs
 Information Station
 Application and Eligibility
 FAFSA follow up and Verification
 Awarding and Accepting aid
 Tuition Billing and Buying Books
 Residency, Raider Card and Refunds
 Satisfactory Academic Progress
 Enrollment Changes
 Holds
How to communicate?
Financial Aid Information Station
 Text
and video formats
 Designed to provide tools for financial
success at GRCC
 Located at www.grcc.edu/financialaid
 Focus to assist students and parents
My Financial Aid Page
 Customized work in progress
 FA Status
 To Do List
 Completed Items
 Holds
 Enrollment Participation Confirmation
My Financial Aid Page
Enrollment Participation Confirmation
“Earn As You Learn”
How To Connect
 Communication Plans:
Change in FA disbursement – two loan disbursements
per semester
 Enrollment Participation Confirmation
 Mandatory Orientation beginning WT ‘14
 7 month plan

Communication Plan
Information given approximately twice a month
through various methods.
 Communication plan started in February 2012 through
the start of the Fall semester
 Methods:






Emails
GR Press Articles
Banners on website
Posters,Table Tents
Training of GRCC Staff
Text Messages
 Outcomes (positive)
- Student Portal
- Financial Aid Web Page
- Social Media
- Blackboard
- Robo-Calls
Student Success Solutions
 Focus on student knowledge – learning GRCC tools
and using them
 Proactive Outreach – Campus wide team efforts




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Email
CRM tools
Social media
“You can do it” positive reinforcement
New OSC rollouts/ New web rollouts 
Student Success Solutions (con’t)
 Proactive reinforcement of orientation
 SALT – Active FA debt management
 Listen and Act – Special Considerations
 On-demand FA Assistance
 Completion of FAFSA
 Payment activities
 Loan processing
 Finalize class registration
Financial Aid
Consistent Messages
Step 1.
Step 2.
Step 3.
Step 4.
Apply FAFSA.gov
Check Status of FA Application - OSC
View FA Awards –Accept/Decline
Complete loan requirements
Accept/Decline/Reduce Offered Loan - on OSC
Entrance Counseling
at: www.studentloans.gov
Master Promissory Note at: www.studentloans.gov
Step 5. Pay for tuition, books and expenses
Step 6. Attend classes - review refund policies
Financial Aid Messages, cont’d.
Step 7. Activate Higher One Access Card
Step 8. Understand your “holds”
Step 9. Maintain Eligibility – Standards of
Academic Progress
Step 10. SALTmoney.org
GRCC Financial Aid Staff
 Ann Isackson – Director of Financial Aid
 Paul Doane – Associate Director of Financial Aid
 Stephanie Forest – Associate Director FA Operations
 Mary Kay Bethune – Manager of Customer Services
 Jan Boynton – Office Manager (customer service – consortiums)
 Beverly Daily – Functional IT Analyst
 Sandi Glennemeier –Loan Specialist
 Andrew Masters –Loan Specialist
 Frank Minervini– Financial Aid Specialist (customer service)
 Brynne Roberts – Scholarship Coordinator/State Programs
 Kristine Welling – Financial Aid Technician (web & imaging)
 Financial Aid Specialist (customer service)
 Financial Aid Specialist (customer service)
 Contingency Staff:

Ken Fridsma, David Morris, Kimberly Flynn, Vicky Powers
616-234-4030
Questions