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Giving & Receiving
Feedback
Gemini Skills Workshop
There Are Two Types of Feedback . . .
• Positive
– “Catch people doing something right”
– Identifies and reinforces behaviours that should be continued
• Constructive
– Not “negative”
– Points out behaviours that need to change
• Motivated by a sincere desire to help someone become
the best they can be
Gemini Consulting Limited • Proprietary and Confidential
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Good Behavioral Feedback Is . . .
• Descriptive—not evaluative
• Specific rather than general
• Aware of the needs of the giver AND receiver
• Directed at behaviours that can be changed
• Timely
• Checked to ensure communication
Gemini Consulting Limited • Proprietary and Confidential
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I’d Like to Receive Positive Feedback When I . . .
• Exceed performance standards by a noticeable degree
• Assist others in meeting their standards
• Volunteer for a difficult or unpopular job
• Consistently perform well for a long period of time
• Offer suggestions on ways to improve procedures or product quality
• Make an effort to improve
Gemini Consulting Limited • Proprietary and Confidential
Fdback v1.ppt
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Positive Feedback Loop
Involvement
Commitment
Achievement
Recognition
Motivation
Gemini Consulting Limited • Proprietary and Confidential
Fdback v1.ppt
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Constructive Feedback Must Be Handled with Care
• Often negative experience for both parties
• Can alienate:
– Hostile
– Angry
– Generally non-cooperative
Gemini Consulting Limited • Proprietary and Confidential
Fdback v1.ppt
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To Minimize Resistance/Conflict, Ensure That
Constructive Feedback . . .
• Is motivated by an honest attempt to help both the individual
and the organization
• Is based on dialogue, not monologue—talk to the individual,
not at him/her
• Is given at time/place individual is ready to receive
• Results in a consensus about the problem
• Focuses on behavior/performance not personality
• Offers specific suggestions for improvement
• Concludes with specific action plans
Gemini Consulting Limited • Proprietary and Confidential
Fdback v1.ppt
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If You Are Receiving Feedback …
• Use the process
• Don’t take it personally
• Don’t get defensive
• Use active listening skills
• Take advantage of the opportunity to improve
• Treat it as a “gift”
Gemini Consulting Limited • Proprietary and Confidential
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