Transcript Projet VIZELIA - bSa Portal System :: Login

Nov. 09
VIZELIA Vision
VIZELIA is the leading provider of Webbased and wireless applications that
optimize real estate performance.
VIZELIA brings significant process
improvements to building managers by
combining the benefits of
–Knowledge Management
–Workflow automation
–Performance Management
VIZELIA Product Suite: FACILITY-ONLINE
Coherent and complete solution to manage your building
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Product Vision
Provide Integrated Workplace Management Systems which cover
the full life cycle of facilities asset management
– Real estate/portfolio management
– Facilities management
– Maintenance management
Improve companies flexibility by :
– Managing real estate strategy
– Piloting tenant satisfaction
Render companies more pro-active by :
– Automating business processes (request, service, move…)
– Managing building life cycle processes (preventive and
curative maintenance)
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FACILITY-ONLINE
Drive your Facilities Management
Space & Move
Management
Energy
Management
VIZELIA
Command
Center
Building
lifecycle
management
Co
pyr
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Service
Request
Scheduled
maintenance
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FACILITY Space
Drive occupancy rate of your buildings
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FACILITY Space
Drive occupancy rate of your buildings
• Identification of spaces: usage, user
department…
• Follow-up of tenants and workplaces
• Automatic calculation of occupancy
rate
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Classifications
Define customized classifications
Get as many levels as needed
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Properties of rooms
Get detailed information for each room
– Space
– Room properties
– Employees
– Equipment
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FACILITY Service
Improve services delivered to occupants
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FACILITY Service
Improve services delivered to occupants
• Centralize requests through
a single portal and keep
tenants informed
• Automate, homogenize and
supervise handling of
requests
• Control providers and
services delivered
• Get a clear view of all
activity through dashboards
and Key Performance
Indicators
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Call the eConcierge
Operator
The Operator raises a
request sanitory is leaking
Centralizes all tenants
requests
Dispatches the request to
the technical Manager
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The technical
guy handles
the request
Assigns the request to a
team member
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FACILITYService
Step 1 – Manage tenant requests
– Record the request
– Assign a ticket number to the request
Step 2 – Assign the request
– Further qualify or specify the request
– Assign the request to a person/technical team/provider
Step 3 – Follow-up the handling of requests
– Inform, in real time, the requester of the status of his request
– Deliver the requested action immediately via portal, e-mail and/or
mobile devices
– Be alerted of any intervention delay
Step 4 – Control the whole activity
– Get specific dashboards: number of interventions by status, type,
provider…
– Get Key Performance Indicators and see trends
– Perform satisfaction survey’s with requesters
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Step 1 – Centralize all requests
Source of
Request
Calling
tenants
External databases
Request
centralization
Portal
Quality
control
Lifecycle
FACILITY-Service
Unique Services file
Guarantee the recording of all requests
– Regardless of the source used to raise the requests
– A single portal to record all requests
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Step 1 – Record User Request
Get an easy interface to record the request
Easily record the request with a standard format and
pre-defined selection lists
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Step 2 – Visualize requests submitted
Visualize requests
– Viewing Flexibility (i.e., complete listing, by site, etc.)
– Get details of the selected request by clickling on it
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Step 2 – Assign requests
Select a request and take the appropriate action :
assign, reassign, reject, close, escalate…
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Step 2 – Issue a work order
Once the request has been assigned, a work order can
be issued automatically
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Step 3 – Follow-up the handling of requests
List requests by status and take the appropriate action
for delayed requests
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