Transcript BTEP Working Group Work Plan and Service Vision Report to

BTEP Working Group Work Plan
and Service Vision
Report to Joint Council PSSDC/PSCIOC
February 15, 2005
1
Debbie Farr, Government of Ontario
and
Elise Boisjoly, Industry Canada
Table of Contents



Canada’s Service to Business Vision
Strategies of Canadian Governments
BTEP as Key Enabler
–
–
–
–
–
–
2
The Task
Communications Plan: Tools
Communications Plan: Tactics
Early deliverables
Deliverables in development
Decisions Required
Canada’s Service to Business
Vision


Governments in Canada are aligned in service
transformation agenda
All responding to the same business drivers
–
–
–

All seeking similar outcomes
–
–
–
–
3
Red Tape reduction
Budget pressures
Citizen expectations
Facilitated access
Reduced complexity of compliance
Decreased costs
Increased efficiency
Canadian Governments want
similar things…









4
One client view
Content Management
Service strategies for Key Client Groups
Channel Management and Integration of Channels
Case Management/customer relationship management
Privacy and security
Stakeholder engagement
Data Management/information management strategies
Branding and marketing
Strategies of Canadian Governments


5
Across Canada, we see different projects, all
variations on the theme: streamlining,
simplifying, bundling, integrating and
harmonizing programs and services across
jurisdictions
One key enabler is the Business
Transformation Enablement Program (BTEP)
Task



To raise awareness of the BTEP Toolkit and its value for
government service transformation including service mapping
Address the need for the common vocabulary and approach it
provides so all levels of government can undertake
collaborative alignment, analysis, and problem definition to
come to a consensus about opportunities to streamline and
harmonize now to improve services to common clients
Promote its “down the road” benefits for enabling business
transformation to be undertaken the same way


6
Improved public sector coherence for citizens
The possibility of greater interoperability and integration in the future if governments
decide they want it
Communications Plan: Tools





Simplify messaging, including a clear description of BTEP, its purpose
and benefits
Compile best practices
Develop a marketing kit
Develop ‘BTEP Light’ approach
Clearinghouse for distribution of BTEP resources via ICCS
–
–
–

Develop approach for building a BTEP “repository”
–

To enable sharing and re-using designs for common services
Advocate for and support building a Community of Practice in service
mapping and business design
–
7
ICCS role evolves as “custodian” similar to CMT to help evolve the tools
To disseminate information about best software to use, practitioners, etc
To disseminate best practices across jurisdictions
Build from the existing public sector players using BTEP Tools
Communications Plan: Tactics

Engaging PSSDC-PSCIOC Joint Council
–

Informing senior level government officials
–
–

–
8
Create support and buy-in with BTEP information sessions
Lac Carling presentation (May, 2005)
Promoting BTEP to teams involved in service transformation
projects within governments
–

Provide members with materials to distribute through their
networks
EA Vision Conference (Ottawa, September, 2005)
Build toward a “Powered by Intel” or “Good Housekeeping”
approach to drive up recognition that BTEP = Success
Educate practitioners in public and private sectors
Early Communications Deliverables

“What is BTEP?”
–

Two “Case Studies” drafted
–

Basis of compilation of best practices
ICCS to provide BTEP “button” on Web site
–
9
Definitional narrative piece to serve as the basis
of messaging
ICCS-ISAC.ORG/
Communications Deliverables in
Development

“Storyboard” PowerPoint presentation
–
–
–
–
–
–
10
Main element of marketing kit, to be used to
engage and motivate executives and potential
practitioners
A synthesis of BTEP Practitioner’s Handbook
Clearly and graphically illustrates “how you do it”
and “why you do it”
Includes testimonials
Emphasizes skill-building and re-usability
“Launch” at Lac Carling
Decisions Required


Concurrence of PSSDC-PSCIOC with this
approach and the proposed tools and tactics
Evolve Working Group to act as
intergovernmental steward of BTEP to
encourage its take-up and use


11
Expand membership?
Working Group to develop “go forward”
business plan