Transcript NYC Wedding Chapel Merchandise Recommendation

Metro NY
NYS Forum
Commissioner Carole Post
Department of Information Technology and Telecommunications
May 4, 2010
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30-Day Report: Enabling the Connected City
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A top-to-bottom review of the agency’s strengths
and areas for improvement
An agency-wide effort involving all units and
divisions and staff at all levels
A roadmap for establishing and maintaining
priorities
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Delivery Strategy
DoITT’s core service delivery initiatives which underpin the critical work
necessary to meet the City’s technology needs. Four focus areas:
1. Foundational Infrastructure
 Update NYC.gov infrastructure
 Rationalize and upgrade core network, Citynet
2. Enterprise Initiatives
 Implement CITIServ program
 Expand the use of and access to the NYC Wireless Network
3. Agency Initiatives
 Continue to support agency needs
4. Emerging Innovation
 Explore and advise on leading and bleeding edge technologies
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Accountability
DoITT’s responsibility to deliver on commitments in a timely and efficient manner,
clarify roles and responsibilities and establish transparent and objective
performance metrics.
1.
Better Define Project Management and Enterprise Application Services
 Update Intake/ Review Process and Project Oversight and Responsibility
Intake
2.
Project
Review
PM
Assigned
Portfolio
Manage
ment
Create/Re-position New Roles at DoITT:
 Office of Web and New Media Operations
 Office of Emerging Technology & Innovation
 Office of Performance Management & Analysis
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Asset Stewardship
DoITT’s role to efficiently and cost-effectively manage the City’s technology
resources: fiscal, physical and workforce.
1.
Fiscal Assets
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Enhance IT procurement and contracting options
Provide more Citywide alternatives, e.g., VMWare,
Microsoft ELAs
2.
Physical IT Assets - Conduct and maintain a
comprehensive IT asset inventory
3.
Workforce/Vendor Assets - Implement new vendor
management program with performance policies,
procedures, and standards
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Office of Vendor Management
Best Practices and Policies
 Centralized point of contact for all vendor engagements
 Uniform oversight policies for selection, rates & compensation, onboarding/off-boarding and work place protocols
 A Vendor Code of Conduct
Accountability
 Oversee performance evaluations and tracking
Transparency
 Ensure cross-agency communication about vendor performance
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CITIServ
Citywide IT Infrastructure Services Program
 Cost and Space Savings
 Universal Disaster Recovery / Security
 Supports Green IT
 Improve Citywide IT Services
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Current IT Infrastructure in NYC
▪ Fragmented across 83 City entities (mayoral and
non-mayoral)
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▪ 53 locations serving 64 unique data centers of
varying sizes and conditions
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– 55% located in lower Manhattan and
downtown Brooklyn
– More than 2/3 are less than 1,000 sq.ft.
▪ Limited disaster recovery and security planning
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▪ Limited 24/7 support
▪ Many applications and infrastructure services
are hosted in closets and lack even the most
basic security and resilience capabilities
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Current DoITT Infrastructure
Facilities
▪ Operates approximately 39,000 sq.ft. of data center environment at Metro Tech,
▪ Operates virtualized Network Operations Centers which provide operations support
Services
▪ Hosts > 400 applications for 60+ City agencies
▪ Hosts 33,000 Email accounts for 41 Agencies
▪ Provides 24/ 7/ 365 help desk and emergency
support
▪ Offers sophisticated Remedy ticketing system
for incident tracking for 70 Agencies
▪ Enables standard and customized dashboard
views for performance tracking
DoITT’s 11 Metro Tech Data Center
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Managing CITIServ’s Moving Parts
Ensure effective oversight for each unique aspect of the effort
and “connect the dots” between the individual efforts
Develop operational
processes and protocol
to deliver and support
future state IT services
Service
Delivery &
Support
Develop
methodology and
transition plans for
each Agency
Service
Offerings
Construct and maintain a
catalog of IT services with
performance standards
Project
Management
Office
Financial
Services
Project
oversight and
accountability
Transition
Services
Develop a cost /
benefit tracking
and funding
structure for
CITIServ
Identify and develop
Technical
appropriate
Architecture
architecture and
& Facilities
facilities
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Sample Output: Service Catalog
Develop and maintain a catalog of IT services with
defined lifecycle and performance standards
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Sample Output: Remedy Ticketing
Ensure state-of-the art trouble shooting
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Sample Output: Service Desk
30-Day Report: Enabling the Connected City
Questions
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