Transcript Slide 1

AUGUST, 2009
MUNICIPAL PERFORMANCE
MANAGEMENT IN ONTARIO
• Province of Ontario – Municipal
Performance Measurement Program
(MPMP)
• Ontario Municipal CAO’s Benchmarking
Initiative (OMBI)
• Ontario Municipal Knowledge Network
(OMKN) – formerly Ontario Centre for
Municipal Best Practices (OCMBP)
Ontario Municipal Performance
Measurement Program (MPMP)
• Launched in 2000
• Mandatory program for the province’s 444
municipalities.
• Currently 56 measures in 12 service areas
– expansion to at least 3 new service areas is underway
• Standardized definitions make comparisons
possible
– MIDAS web tool (launched in 2007) is stimulating
inter-municipal comparisons
Ontario Municipal CAO’s
Benchmarking Initiative (OMBI)
• CAO’s excellence initiative started in 2000
• Focus on accountability, transparency, and continuous
improvement in 16 municipalities
• sharing peer-reviewed comparative data to
supplement internal year-over-year data on 38 service
areas (now publicly reporting on 22)
• Develop insights that facilitate strategic dialog on
service efforts & accomplishments
• Identify where more substantive analysis should occur
and the potential for service improvement
opportunities/sharing of best or better practices
Ontario Municipal Knowledge
Network (OMKN)
EVOLUTION from the OCMBP
•The Ontario Centre for Municipal Best Practices
(OCMBP) was established in 2002
•Created to feature best practices identified through the
analysis of Municipal Performance Measurement Program
(MPMP) data, which is collected annually.
•A partnership between the Government of Ontario
(through the Ministry of Municipal Affairs and Housing)
and the Association of Municipalities of Ontario (AMO)
Why Municipalities Measure
Performance?
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To Improve Service Delivery
To Improve Accountability
To Focus on Results & Outcomes
To Encourage Innovation
To Assist in Setting Priorities
To Save Time & Money
OCMBP Approach
• Group municipalities in ways relevant to each
service
• Identify municipalities in each group with aboveaverage measured performance
• Find out what these municipalities are doing
that sets them apart
• Evaluate if and how these practices might
benefit other municipalities
OCMBP Successes
• OCMBP became a credible source for
municipalities in search of best practices.
• Featured practices are well documented.
• Built partnerships: OMBI, OGRA, AMCTO.
• Municipal managers throughout Ontario
have used OCMBP featured practices to reengineer and improve roads, public transit,
waste management, and water and
wastewater services.
Potential to do more
• Narrow scope of practices
• Didn’t necessarily consider the variety and
diversity of Ontario municipalities
• Couldn’t capture priorities such as:
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energy conservation
environmental stewardship
human resources / labour relations
social service delivery
infrastructure financing, etc.
• Weak incentive to visit site regularly.
• 1 way communication; without user participation.
SOLUTION
• A broader, more dynamic web-based resource that
features many management practices that are
being used in Ontario, and beyond, to improve
services and provide better value to taxpayers.
The Ontario Municipal
Knowledge Network
• MPMP verified practices and much more.
• Enables municipalities throughout Ontario to share
information and learn from each other’s ideas,
experiences and successes.
• Web-based to maximize accessibility, enable participation
and ease the exchange of information.
• Focus on information that is transferable from one
municipality to another.
• Links to more than 100 resources available in Ontario and
beyond.
Free to Use
• Like its predecessor, the Municipal Knowledge
Network is a joint initiative, fully funded by the
Ontario Ministry of Municipal Affairs and delivered
in partnership with the Association of Municipalities
of Ontario.
How It Will Work
• Website provides easy access to research,
beneficial approaches, information networks,
and links to other resources (including MIDAS).
• Association partners obtain and review MPMP
data and investigate municipal practices.
• Features useful and commonly accepted
information from Ontario and other jurisdictions.
• Shares information about the practices behind
service excellence, innovation & recognition
awards (including AMO’s PJ Marshall Awards,
Federal Gas Tax Awards, OGRA, Waste
Diversion Ontario’s Continuous Improvement
Fund, FCM’s InfraGuide).
MPMP Certified Practices
• Review MPMP data;
• Contact and survey high performing
municipalities;
• Contract with experts to perform due
diligence reviews;
• Produce 'Best Practice' reports; and,
• Communicate results.
Other Practices
• Some are thoroughly reviewed through other
processes (OMBI, other jurisdictions).
• Others are anecdotal reports of approaches that
are generating positive outcomes.
• All are screened by OMKN before being posted.
Case Study Examples
Dial-a-cab contract connects
hard-to-service areas to regular transit
Relevance
Areas with low demand for bus service
Benefits Observed
1. Area serviced at less cost than regular bus
2. Increased ridership
Confirmed by MPMP Data
Case Study Examples
AMO Federal Gas Tax Award Winner
Town of Ajax builds LEED Certified Fire / Emergency
Services Headquarters using $1.2 M in gas tax revenue:
• Geothermal heating and cooling;
• Extensive ‘green’ roof with native
and drought resistant plants;
• Uses significantly less water and
energy than comparable facilities;
• Priority parking for hybrid and
alternative fuel vehicles;
• Fits Ajax’s ‘Environment First
Philosophy’ and its commitment
to customer service as
Ontario’s first ISO 9001
registered municipality.
OMBI / OCMBP Best Practice
Reports on Energy Management
• Corporate Energy Management Strategy (Peel Region)
• Water Distribution Optimization Modeling (City of
Thunder Bay)
• Water Loss Control - Leak Detection (City of Thunder
Bay, Halton Region)
• Energy Management: Metering & Billing Control &
Verification
(Region of Durham, Region of Peel)
• Energy Management with Alternative Sources of Energy
(City of Ottawa)
• General Energy Management Practices (OMBI
Municipalities)
• OMBI / OCMBP reports are published on www.ocmbp.ca
Key Goals
• Undertake and publish research on best and
beneficial practices.
• Share knowledge and information to support the
continuous improvement of municipal services.
• Celebrate municipal successes and recognize
excellent service delivery models.
Key Objectives
• Foster dialogue with and among municipalities.
• Produce ‘best practice’ reports based on
effectiveness and efficiency data.
• Document beneficial practices (these may not
necessarily be based on the rigorous efficiency
and effectiveness analysis that is used to produce
‘best practice’ reports).
• Broaden our practice and information/content
areas.
Key Objectives
• Articulate the value of applied performance
techniques and investments.
• Conduct inter-jurisdictional reviews and identify
useful resources for Ontario municipalities.
• Develop a relationship with professional municipal
associations and link to other organizations and
program areas.
• Continue to evaluate our purpose and make
necessary adjustments to reflect the needs of
municipalities.
Web Access a Challenge?
• The Network will seek ways to distribute
information in the absence of broadband service to
parts of Ontario.
• We will be a regular feature at most prominent
municipal conferences.
Caring and Sharing are Hallmarks of
Municipal Government
Made possible by:
• Ministry of Municipal Affairs & Housing
• Association of Municipalities of Ontario
• Municipal Professional Associations
• More than 50 municipal practitioners
• Municipal Councils who support staff participation
Supporting Associations
The Network benefits from an Associations Advisory
Committee that includes:
Champions
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Heather Adams, Town of Aylmer
Nigel Bellchamber, Ontario Municipal Administrators Association
Andy Campbell, York Region, Ontario Municipal Benchmarking Initiative
Andy Koopmans, Association of Municipal Clerks and Treasurers of
Ontario
Roger Maloney, Social Housing Services Corporation
Liz McGrath, Ontario Ministry of Finance
Ric Robertshaw, Peel Region, Ontario Municipal Benchmarking Initiative
Enid Slack, University of Toronto
Joe Tiernay, Ontario Good Roads Association
Lorne Turner, City of Toronto
Pat Vanini, Association of Municipalities of Ontario
Stuart Wood, Municipality of Chatham-Kent, Municipal Finance Officers
Association
Bohdan Wynnycky, Ontario Ministry of Municipal Affairs and Housing
Key Topic Areas
Transportation/Transit
Water/Wastewater
Housing
Infrastructure
Waste Management
Economic Development
Urban Redevelopment
Land Use Planning
Energy Efficiency
Human Resources
Labour Relations
Municipal Finance
Municipal Administration
Civic Engagement
Strategic Planning
Municipal Partnerships
Information Technology
Diversity
On-going Developments
• Develop a utility to enable combing of related
websites for information on best/beneficial
practices
• Aggressively adding new content.
• Surveys of site practice users.
• Promote the site via conferences, trade shows etc.
What can municipalities do?
• Inform peers of this opportunity.
• Tell us what areas / challenges they are most
interested in exploring.
• If they have an innovative idea, let us know. We
can help celebrate that practice.
• Visit the site regularly as it evolves and provide
feedback.
• Provide us with links / useful resources that they
think we should share.
For More Information
Association of Municipalities of Ontario
• www.omkn.ca
• Michael Boggs
• Bruce McLeod
OMKN Project Consultant
[email protected]
OMKN Project Coordinator
[email protected]
Municipal Performance Measurement Program
• www.mah.gov.on.ca
Ontario CAO’s Municipal Benchmarking Initiative
• www.ombi.ca
AUGUST, 2009