Transcript On-Line Giving Program

ON-LINE GIVING
OVERVIEW
July 2013
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Overview: On-Line Giving
• Provides convenient electronic giving options for
more than 10,000 religious and non-profit
organizations
• Allows members to have their one-time or recurring
gifts transferred electronically from a
checking/savings account or credit/debit card to the
church’s bank account
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Vanco Services, LLC
• This is the vendor selected to provide the services to
the church
• Provides electronic payment and donation solutions
for over 17,000 organizations in a variety of markets
nationwide
• Delivers secure and reliable processing for both
recurring and one-time transactions
• Has 20+ years of experience in Automated Clearing
House (ACH) processing, cash management and risk
management
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Overview: How It Works
• Members register on-line through the organization’s
web-site indicating the donation type (i.e. tithe,
building fund, etc.), duration (i.e. weekly, monthly,
etc.) and amount
• Each time a donation is scheduled, Vanco executes
the transaction as instructed and sends the fulfillment
request to Wells Fargo
• Wells Fargo completes the order, transferring the
money from the member’s acct to FMBC’s bank acct
• The church receives a confirmation that the giving
occurred, as well as access to giving reports
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Overview: On-Line Giving Benefits
+ Provides churches with more financial stability via
consistent giving patterns (reduces seasonal
variations)
+ Helps members manage their giving more efficiently
+ Reduce time spent tallying donations and preparing
deposits
+ Reduce handling of checks and cash in the office
+ Appeals to a range of congregation members
+ Improved reporting and auditing (for church and
members)
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The Pilot
Purpose:
• Assess actual experience with Vanco On-Line Services
(e.g. convenience, security, customer service, etc.)
• Confirm benefits as promoted
• Determine operational and financial integration
requirements assuming we expand to the entire
congregation
Parameters:
• Small group of volunteer members
• Track pilot for 3-4 months
• Budget ~$300 (cover participants’ costs)
The Pilot (cont.)
• Began: August 2012
• Number of members participating: 12
• Participants: Trustees, deacons, etc.
• Giving frequency: Varied (one-time, weekly, etc.)
• Giving amounts: Varied
• Total Funds received since inception: $15,560
• Total Cost to operate Pilot: $255
Pilot Feedback
“I love the online giving capability!”
“Takes the hassle out of tithing”
“It takes the thinking out of giving -- no need to worry about
envelopes, checks, cash, etc.”
“The feature I like best is the ease of
signing up”
“Best part is the frequency in which
the deposits can be set up”
“I will be glad to continue….assuming
this continues”
Pilot Lessons Learned
1. Easy to register and setup as a user if you are
relatively tech savvy….
2. ….but need to ensure setup assistance is available
for members that are not tech savvy
3. Various types of training is required for users
4. Levels of support are required to deal with requests,
issues, etc.
5. Vanco website works as it should -- easily
accessible to make any changes
Income and Cost Analysis
Supporting the congregation
Num (%) of
Participating
Families
Anticipated
Income
(annual)
Associated
Fees
(annual)
100 (18%)
$156,000
$2,850
200 (36%)
$312,000
$4,860
275 (50%)
$429,000
$6,995
Assumptions –
• Appx. 550 families attend FMBC
• Average contribution per family: $30/week
• Giving method split between Credit Cards (20%) and Automate Clearing House
(80%)
Summary
• Pilot successful - realized the benefits
as promoted
• Feedback validates the user
experience
• Financial case is very compelling
• BOT voted to extend the On-Line
services to the entire congregation
and cover the costs of the services
• Shared pilot results and BOT decision
with the Joint Board
Next Steps
• Rollout program to the entire
congregation
• Target the July timeframe for the
church-wide launch
THANK YOU !
APPENDIX
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Customer Experience Notes
• Progressive Missionary Baptist Church
• Customer of Vanco for 2 ½ years
• Very satisfied with their experience; reported no problems
• Achieved consistent giving patterns (reduce seasonal donation
slumps)
• Audit and reporting benefits were valuable
• Easy to setup and use
• Member participation rate is 20 - 30%
Integrating with Standard Giving
How On-Line giving is integrated with standard giving?
1.
Daily, weekly, monthly reports obtained from Vanco
2.
Review Vanco reports
3.
Review Trustee counting record
4.
Merge giving of sources and add to weekly spreadsheet by
giving category
5.
Enter envelops and Vanco giving details in Power Church
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Security & Risks Compliance
• SAS 70 Audit (standards developed by the American
Institute of Certified Accountants )
• Completed an in-depth audit of their control activities
• Payment Card Industry (PCI) Data Security
Assessment
• Level 1 Compliant Service Provider (highest level)
• Conducts quarterly external penetration test of its systems
• Includes: servers, firewalls, applications, routers, encryption, privilege
management, protecting stored data, tracking system access, etc.
• Has the necessary methods, procedures, personnel and
technologies in place
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Security & Risks Compliance (cont)
• Disaster Recovery
• Conducted by Vanco’s IT department on a quarterly basis at their
redundant data centers (Minnetonka and St. Paul)
• System Security
• Maintains an Information Security Policy and a Computer Security
Incident Response Plan
• Data Encryption
• Uses encryption techniques (128-bit) such as Secure Sockets
Layer (SSL), Point-to-Point Tunneling Protocol (PPTP), and
Internet Protocol Security (IPSEC) to safeguard data during
transmission
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Security & Risks Compliance (cont)
• Risk Management
• Hold meetings to analyze threats and vulnerability to systems
• Implements appropriate countermeasures
• Hold annual Risk Assessment meeting to discuss the organizations’
Risk Management Plan for the upcoming year
• Employee Security Requirements
• Sign Confidentiality & Non-Disclosure Agreement
• Attend quarterly compliance meetings that include a review of the
Employee Information Security Policy and Confidentiality & NonDisclosure Agreement