Transcript Document

FINANCE
CLAIMS DISBURSEMENTS
PaySpan Health
Getting Started is Easy!
 The process starts with an invitation from
a payer that includes a registration code.
 Armed with this code, you can pursue an
online enrollment process that will only
take 5-10 minutes to complete.
 During this enrollment process, you will
set up a profile of your practice, specify
bank accounts (multiple accounts if you
desire), and specify other preferences for
management of checks, EFTs, ERAs, or
online presentment of claim payment
information.
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General Features
• PaySpan provider site has an online security subsystem that allows you to
control each user’s access to specific customer applications, individual reports
and web site features.
• PaySpan provider site’s security control includes controlling access to the
following functions:
Managing accounts
Viewing payments online
Administering user rights
Reconciling payments
Viewing account configuration
Accessing individual rights
• PaySpan provider site logs all user activity on the PaySpan provider site.
• PaySpan provider site provides Online Help on every screen.
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General Features Continued
 PaySpan provider site supports Internet Explorer 5.0 and above.
 Providers will receive a Registration Enrollment Letter explaining the
registration process. The letter provides the required Registration
Code. Providers will need their Provider Identification Number (PIN)
– this is your ValueOptions of Kansas Pay to Vendor Number, Tax
Identification Number (TIN), bank routing and account information
found on a check to start the Provider Registration and access into the
PaySpan system. NOTE: Do not pull this information from a deposit
slip as your bank routing information is different than what is reported
on the check.
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your unique registration code:
DEMO HEALTHCARE PARTNERS
4439 EASY ST
ANYTOWN, PA 12345
xxxxxxxx
pay to vendor number
for eft registration only:
1234567
To Our Providers:
Value Behavioral Health now offers Providers PaySpan Health - a solution that delivers Electronic Payments (EFTs), Remittance Advices (ERAs), and much more. FREE to (insert Payer Name here)
Providers, the solution enables online presentment of remittances, and straightforward reconciliation of payments to empower our Providers to reduce costs, speed secondary billings, and improve cash flow.
Convenient Payments
PaySpan Health gives you the option to receive payments according to preference: electronically direct to a bank account, or by
traditional paper check. You are also able to choose the method in which you receive remittance information:
Electronic remittance advices presented online and printed on location.
HIPAA 835 electronic remittance files for download directly to a HIPAA-compliant Practice Management or Patient Accounting System.
Provider Benefits
As a Provider, you can gain immediate benefits by signing up for PaySpan Health:
Reduce accounting expenses – Electronic remittance
advices can be imported directly into Practice Management or
Patient Accounting Systems, eliminating the need for manual
re-keying.
Improve cash flow – Electronic payments can mean faster
payments, leading to improvements in cash flow.
Maintain control over bank accounts – You keep TOTAL
control over the destination of claim payment funds. Multiple
practices and accounts are supported.
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Match payments to advices quickly – You can associate
electronic payments with electronic remittance advices quickly and
easily.
Maintain control over remittance formats – You can choose
from a large library of formats for remittance advices you will
receive.
Manage multiple Payers – Reuse enrollment information to
connect with multiple Payers. Assign different Payers to different
bank accounts, as desired.
How to register for PaySpan Health
Go to www.payspanhealth.com
Select the orange Secure Registration button.
The Registration Code screen will appear.
Enter your Registration Code.
Select the OK button.
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Welcome to PaySpan Health – Log in Screen
Welcome to PaySpan Health screen
On the next screen, enter your Provider Identification
Number (PIN) This would be your Kansas Pay to Vendor
Number and Tax Identification Number (TIN).
Select the Begin button to continue with registration
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Registration Information Step 1 of 4
Complete the required Registration Information questions.
The Email address entered during registration is the user name.
Click Next to continue.
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Registration Information Step 2 of 4
 Create Password - Create a password using the following
requirements: at least 8 characters long, containing at least one capital
letter, one lower case letter and one number.
 Select a challenge question from the drop-down menu and enter your
answer in the box provided. Click Next to continue.
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Registration Information Step 3 of 4
 Account Information Step 3 of 4
 Enter an Account Name to identify the receiving account.
 Enter the routing number and account number in the specified fields. We
recommend you use an actual check, not a deposit slip to enter this
information. Click Next to continue.
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Registration Information Step 4 of 4
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Terms & Conditions Step 4 of 4
Review the Registration Information.
Select the Edit button to make any corrections.
Read the Services Agreement then check the terms and conditions box if in
agreement.
Select the Confirm button. This will complete the registration process.
Registration Success
 If you registered for electronic payments, you will receive a
small deposit of less than one dollar within a few business days.
Contact your financial institution to obtain the amount
deposited by Payformance. Log into your PaySpan Health
account and enter the amount deposited on your Home Screen
to activate your account. The deposit does not need to be
returned to Payformance. If the amounts match, the account will
activate. Providers have up to three attempts to enter the correct
amount. More than three attempts to enter correct amount will
result in a locked account.
 For assistance please call 1-877-331-7154 or email
[email protected]. Our Provider Services
Team is available Monday through Friday, 7am to 9pm, Eastern
Time.
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Accessing and Using PaySpan Health
Log onto: www.payspanhealth.com
Select Secure Login
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Sign-In Screen
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This is the screen that will display upon signing in after successful
registration.
Enter the user name and password.
The user name should be the user’s email address.
User passwords are case-sensitive.
Select the Ok button.
The Home Page will appear.
General Information
 Test deposit must be confirmed before you
can starting receiving EFT.
 If you receive a new Kansas vendor number
you must register that vendor number in
order to receive EFT payments.
 PaySpan Customer Service Support is free
to the provider. 1-877-331-7154
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Questions and Answers
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Thank you!