Transcript Quality Concepts

Juran Quality
101 Concepts
The Century of Quality
“We are headed into the next
century which will focus on
quality…
we are leaving one that has been
focused on productivity”
Dr. Joseph M. Juran
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World-class Leadership for the Next Century Requires
Revolutionary Change
Quality
Leadership
Organizational
Leadership
Structure, Tools,
Techniques,
Processes
Values, Commitment,
Collaboration,
Creativity,
Customer Focus
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Forces of Change
New
Advanced
Technology
The
Organization
Strategic
Direction
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Quality
Product
Features
Freedom from
Deficiencies
That Customers Want
At Six Sigma Levels
Design for Six Sigma
Improve to Six Sigma
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Quality and the Bottom Line
Right
Features
Lower
Deficiencies
Loyal
Customers
Good
Price
Mkt.
Share
Higher
Revenue
Fast
Cycle
Time
Low
Warranty
Costs
Low
Scrap/
Rework
Lower
Total Cost
How do we achieve these desired results?
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Desired Results
Loyal
Customers
Empowered
Employees
Higher Revenue
Lower Cost
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The Building Blocks
Results
Processes
Infrastructure
Foundation
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Foundation for Success
Foundation
Results
Strategic Deployment
Processes
Infrastructure
Foundation
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Executive Leadership
Customer Focus
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Supporting Infrastructure
Infrastructure
Quality System
Results
Customer-Supplier Partnership
Processes
Organization Involvement
Infrastructure
Balanced Scorecard
Foundation
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Education and Training
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The Three Universal Processes
The Juran Trilogy
Results
Processes
Improvement
Infrastructure
Planning
Foundation
Control
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Three Universal Processes
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