Transcript Slide 1
Personal Coaching Skills 1 Communication 1 This module will help you to: • Establish and maintain supportive working relationships with the participants and others • Develop personal coaching practices • Assist others to develop their own coaching skills and techniques • Manage participants behaviour to ensure an effective and safe coaching environment • Develop effective communication skills 2 The Coaching Process – “How to Coach” Plan sessions PLAN Plan programmes Explanation REVIEW DO Demonstration Organise groups/equipment Observe and analyse Evaluate own coaching Evaluate sessions Provide feedback Use questions to facilitate learning Listen without judging 3 What is Communication? • Involves an exchange of information between coach and athlete • It may involve: – What you say – Body Language – Gestures – How you say it Verbal } Non Verbal Paraverbal 4 Communication Skills for Coaching • Clear instructions • Feedback • Using questions • Listening 5 What makes a good communicator? Using the worksheet: • What are the characteristics of good communication/good communicators? • Give yourself a rating for each characteristic 6 Sources of Feedback • Naturally available (intrinsic) feedback – visual – auditory – kinaesthetic • Additional (extrinsic) feedback – from coach – from video – from others (athletes, spectators) 7 KR and KP • Knowledge of Results (KR): information about the outcome of the action. Always available to coach and athlete • Knowledge of Performance (KP): information about the performance (process rather than the outcome). Limited KP provided by coach, information about feel of movement available to athlete 8 Learning Cycle Whitmore 1996 1 start finish 4 unconscious competence conscious competence 3 unconscious incompetence conscious incompetence 2 9 Relative Importance of Feedback Extrinsic feedback Extrinsic feedback unconscious competence conscious competence Intrinsic feedback unconscious incompetence conscious incompetence Intrinsic then extrinsic 10 feedback Tips on giving feedback • • • • • Question first to encourage intrinsic feedback Be specific and provide real information Give sufficient detail without overloading Give it honestly but positively to build confidence (Sandwich negative feedback between positive comments) • Intermittent feedback aids long term learning and retention • Focus on the athlete’s behaviour, not them • Avoid the temptation to ‘TELL’ 12 Questioning as a feedback tool • Open Questions • Probing • Clarifying • Closed Questions Question Funnel 13 Task – Giving Feedback Role Play • Groups of 3 – A = Player – B = Coach – C = Observer • Observer to record examples of questions asked for REVIEW afterwards • Conduct a brief feedback session, during a competition or training session • Swap roles 14 Tips on asking questions • Ask questions that raise awareness and promote responsibility: – use WHAT questions first – follow this with WHERE, WHEN, HOW MUCH questions • Focus on and follow the athlete’s interest • Try rating scale (using their anchor words or images) to avoid athlete becoming judgmental • Really listen – with eyes as well as ears; listen to intent as well as content 15 Task – How well do you listen? • Groups of 3 • A – Talk about what you have learnt on the level 3 course so far, what have you put into practice etc. • B – Listen to words and content, can ask questions • C – observe the ‘listener’ • REVIEW 16 Tips on listening: • Listen with your eyes as well as your ears • Don’t interrupt or finish their sentence for them • Listen with all your attention – don’t be tempted to think about your next comment or plan while the athlete is speaking • Don’t assume you know what the athlete is going to say. 17 LISTEN is an anagram of SILENT 18 This module should have helped you to: • review coaching process skills • determine what, how and when to give feedback • differentiate between KP and KR • use questioning to facilitate learning and generate feedback • demonstrate active listening skills • work with and share practice with other coaches 19 Overnight Task • Think about your own strengths and development areas with regard to ‘How to Coach’ skills • Choose something that you want to develop further and set yourself a personal coaching goal for your session tomorrow (be specific) • For Example – – – – – – – (Instruction/Explanation) Demonstration Observation and Analysis Giving Feedback Using Questions Listening Matching my coaching style to players learning styles 20