Transcript The BC Nursing Health Services Research Network:

Use of Electronic Communities of Practice
(e-CoPs) in Creating Collaborative Advantage:
the Experience of InspireNet,
BC’s Nursing Health Services Research Network.
Presentation at 16th Annual Ethel Johns Research Day
February 5, 2011
Co-leaders:
Noreen Frisch, PhD, RN
Grace Mickelson, MA, RN
Manager:
Pat Atherton, BCom, MPA
Supported by
BC Nursing Research Initiative (BCNRI)
Funded by
Michael Smith Foundation
for Health Research (MSFHR)
2009-2013
InspireNet Vision
• Vibrant and interactive network of
individuals and organizations
• Working collaboratively to advance and
use research and knowledge to improve
nursing health services in BC
Mission:
Build Collaborative Advantage
Provide venue for
collaborative leadership
From this
- Link people
- Animate discussion
- Spark innovation
- Combine knowledge &
expertise in novel ways
- Benefit from collective
wisdom
To this
Goals: By 2013…
Increased research capacity
Coordinated approach to
planning / priority setting
Strategic nursing /
interprofessional partnerships
Care delivery innovation
Key Strategies & Tactics
Distributed &
shared
leadership
• Leadership Council; Management,
Coordinating and Action Teams;
Nursing Research Facilitators
Academicpractice
collaboration
• All teams
• Partnership with UBC e-Health
Strategy Office
Active member
involvement
• Full use of Web 2.0 capabilities
• All teams use eCoP approach
Profile: 15 Months Old!
• 618 members
• 376 from health sector
• 198 from academic sector
• 18 from out of province
• 12 active teams
Participation Model:
“Legitimate Peripheral” →
Active Leadership
All Members
Receive
biweekly
e-news
Access
website
Use / build
database
Attend
events
Action Team Members:
topic-specific learning
Action & Coordinating
Members can join
Core Team Members
Action Teams.
Team eCoPs :
- Document sharing
- Online discussion
Core members lead eCoP & InspireNet
activities:
- eCoP, WebEx, support from InspireNet
Management Team
Focus for Today: Action &
Coordinating Teams
Work of our Action Teams is to facilitate:
Knowledge
sharing
Capture of
‘tacit’
knowledge
Use of
evidence in
practice
Research
projects
Development of
researchable
questions
Action Teams Members
eHealth, eTechnology
(Elizabeth Borycki, Noreen Frisch, UVic) n=28
Healthy Workplace Climate
(Lesley Moss, VIHA) n=16
Optimal Utilization of Advanced Practice Nursing Roles
(Linda Sawchenko, IH, Maureen Shaw, VCH) n=34
Nurse Educators Scholarship Action Team
(Penny Cash, UBC, Betty Tate, NIC) n=18
Nursing Research And Education Rounds (NEARR)
(Aggie Black, PHC/VCH) n=65
Work of our Coordinating
Teams
Provide infrastructure and support for
the ‘actions’ & ‘activities’
Identify barriers
to full
participation
Provide
technical
solutions
Make the eCoPs
user-friendly
Facilitate
knowledge
exchange
Develop
effective
communications
tools
Evaluate our
progress
Coordinating Teams &
Governance Members
Annual Conference Planning Group
(Monica Redekopp, VCH; 6 members)
Communications
(Pat Atherton; 3 members)
Database
(Pat Atherton; 2 members)
Evaluation
(Noreen Frisch; UBC eHealth Strategy Office; 6 members)
InspireNet Leadership Council
(Monica Redekopp, VCH; 12 members)
Knowledge Translation & Exchange
(Grace Mickelson; 11 members )
Management Team
(Noreen Frisch, Grace Mickelson, Pat Atherton)
Concepts Guiding
Action & Coordinating Teams
Community of Practice (CoP)
• originally developed by Lave and Wenger:
• Learning takes place in social relationships
rather than through the simple acquisition of
knowledge (Li et al, 2009)
• People come into CoP because of shared
interests
Communities of Practice
Definition:
‘groups of people who share a concern,
a set of problems, or a passion about a
topic, and who deepen their knowledge
and expertise in this area by interacting
on an ongoing basis’
Wenger, et al, 2001
Electronic
Communities of Practice
• Emerged through the use of
information technologies that connect
people virtually
• eCoPs essential to InspireNet’s
mission:
– connecting people province-wide and
beyond
eCoPs Develop Over Time
• Like all communities and social
networks, an eCoP takes time to
develop
• Starts with a core
and then grows!
CoP Life Cycle Phases
• Potential
• Coalescing
• Maturing
• Stewardship
• Transformation
• Informal network,
develops focus
• Establishes value of
knowledge sharing
and support
• Clarifies focus and is
actively working
• Sustains momentum;
attains cutting edge
• Work and specific
contributions are
done
eCoPs need support!
Computer support
People support
Support for Action &
Coordinating Teams
‘Start-up’
planning
Evaluation
Leaders’
Coordination &
Shared
Learning
Technology &
Training
(eCoP, WebEx)
Linking &
Connecting
Teams:
What to develop?
Relevant domain / focus / core group
Leadership / facilitation
Participation: experts / ‘legitimate peripherals’
Community / discourse / relationships
Practice: body of knowledge / stories cases /
documents / tools
Team e-Collaboration
Tools
Synchronous and
asynchronous
collaboration
Synchronous:
WebEx –
online
webconferencing
software
Asynchronous:
e-CoP
functionality
Web 2.0 & e-CoP Design
E-CoPs = free
online password
protected groups
Development
software
• Drupal (Content
Management
System)
• Anyone can add
content to
website
• Easy to make
website design
changes
•
•
•
•
discussion forum
blog
event calendar
shared
document library
• wiki
• Fully integrated
into website and
members’
database
Notifications
• Automated email
notifications to
team members
when new content
added
Current State of Teams
Potential
Coalescing
Maturing
Year 1: informal
discussions
Year 1 and 2:
Writing Action &
Coordinating
Teams
proposals or
work plans;
learning to use
technology;
reaching out to
others
Year 2:
Beginning active
work moving
forward
Barriers encountered
(and addressed)
Technological
• Users need help with entering the
system and navigating the webpages
• Participants of WebEx meetings need
instructions to log in, communicate
Current eCoP Use
by Teams
• Using Google Analytics:
eCoPs’ hits (May 2010-January 2011) range
from a high of 446 to a low of 119
• eCoPs use WebEx to communicate, and to
record sessions for asynchronous
participation.
• eCoP members come from across the
province from both academic and health
care sectors; all health authorities’ regions
are represented.
As Teams Mature…
They will:
•
•
•
•
Increase their productivity
Require different support
Define and achieve their goals
Transform: new purposes and goals, or
end their usefulness for the members
What we know now:
• Team leader(s) must be committed & willing
to learn eCoP use
• Webpages and systems must be userfriendly and intuitive
• Nurse-users require development of
technological skills
• All participants require clarification on laws
related to copyright sharing of information
• Support needs to be available daily
• Action team leaders need their own support
Timelines
• 33 months to go within our current
project; evaluation is ongoing
• It has taken one year to launch Action &
Coordinating Teams using the eCoP
approach
Evaluation
• Continuing in partnership with the
UBC eHealth Strategy office
• Embarking on surveys/interviews and
other methods
• We’ll have more to report in the
future!
References
• Bourhis, A., Dube, L. & Jacob, R. (2005). The Success of Virtual
Communities of Practice: The Leadership Factor. Electronic Journal
of Knowledge Management, 3(1), 23-34.
• Li, L., Grimshaw, J.M., Nielsen, C., Judd, M., Coyte, P.C., &
Graham, I.D. (2009). Evolution of Wenger's concept of community
of practice. Implementation Science, 4:11.
• Mousavidin, E., & Goel, L. (2009). A Life Cycle Model of Virtual
Communities. Proceedings of the 42nd Hawaii International
Conference on System Sciences.
• Wenger, E., McDermott, R., & Snyder, W. (2002). Cultivating
Communities of Practice. Boston: Harvard Business School Press.
• Wenger, E., White, N., & Smith, J. (2009) Digital Habitats:
Stewarding Technology for Communities. Portland, OR: CPsquare.
For more information
Visit us!
www.inspirenet.ca
Thank you to our 618 members!