Transcript Document

Customer Success Stories
Customer Success Stories
How BlackBerry® Enterprise Service 10 and
BlackBerry® 10 are helping to solve mobility challenges
for leading enterprises.
Featured Stories
Dirk
Altgasen,
CIO,
Grohe AG
“The advantage of
BlackBerry Enterprise
Service 10 is that we
have one mobile device
management system
which manages all of
our devices.”
Mark Kirby,
VP, Global Technology
Services
Andy Ambrozic,
Director of Infrastructure
& Operations
Allen Chang,
Manager,
IT Innovations
Camille Peters,
CEO
Trevor Herrie-Braun,
Operations Manager
“First impressions
of BlackBerry 10
is it’s very innovative
and packed with lots of
brand new features and
functions that we're
going to take
advantage of
immediately.”
“Data integrity has
always been paramount
for Ricoh IT, so the
ability to achieve that is
a tremendous plus for
the BlackBerry
Enterprise Service 10
platform.”
“BlackBerry 10
helps meet our needs
in that it delivers a new
platform that brings the
excitement and the
energy that our
employees are starting
to expect from mobile
devices.”
“The versatile device
management we get with
BlackBerry Enterprise
Service 10 and the
wireless activation
capabilities on the
BlackBerry PlayBook
tablet and BlackBerry 10
device will enhance the
mobile solutions we offer
our customers.”
“We do a lot of our own
marketing of what’s in
season here in our
market and what we
grow and being able to
share that picture and
stories of that picture that
we take with the
BlackBerry device is
going to give us that
edge on the
competition.”
Dirk Altgassen, CIO, Grohe AG
“The advantage of BlackBerry Enterprise Service 10 is that we have one
mobile
device management system which manages all of our devices.”
Requirements
Challenges
Solution
Benefits
 Secure and reliable communications to reach global markets
Dirk Altgassen, CIO, Grohe AG
“The advantage of BlackBerry Enterprise Service 10 is that we have one
mobile
device management system which manages all of our devices.”
Requirements
Challenges
Solution
Benefits
 Need to manage multiple mobile platforms – BlackBerry,
iOS and Android™
Dirk Altgassen, CIO, Grohe AG
“The advantage of BlackBerry Enterprise Service 10 is that we have one
mobile
device management system which manages all of our devices.”
Requirements
Challenges
 BlackBerry® Enterprise Service 10
Solution
Benefits
Dirk Altgassen, CIO, Grohe AG
“The advantage of BlackBerry Enterprise Service 10 is that we have one
mobile
device management system which manages all of our devices.”
Requirements
Challenges
Solution
Benefits
 Easy migration path that leveraged existing investment
in BlackBerry infrastructure
 Convenient administration of all devices from a single
management console
Mark Kirby, VP, Global Technology Services, McCain Foods Ltd
“First impressions of BlackBerry 10 is it's very innovative and packed with
lots of brand new features and functions that we're going to take advantage
of immediately.”
Requirements
Challenges
Solution
Benefits
 Keep personal and work applications and data separated
Mark Kirby, VP, Global Technology Services, McCain Foods Ltd
“First impressions of BlackBerry 10 is it's very innovative and packed with
lots of brand new features and functions that we're going to take advantage
of immediately.”
Requirements
Challenges
Solution
Benefits
 Meet corporate requirements for security, device management,
and application development without impacting the end-user
experience Manage multiple device platforms.
Mark Kirby, VP, Global Technology Services, McCain Foods Ltd
“First impressions of BlackBerry 10 is it's very innovative and packed with
lots of brand new features and functions that we're going to take advantage
of immediately.”
Requirements
Challenges
Solution
 BlackBerry® Enterprise Service 10 with BlackBerry®
Balance™ technology
 BlackBerry Developer Toolkits
Benefits
Mark Kirby, VP, Global Technology Services, McCain Foods Ltd
“First impressions of BlackBerry 10 is it's very innovative and packed with
lots of brand new features and functions that we're going to take advantage
of immediately.”
Requirements
Challenges
Solution
Benefits
 Increased employee satisfaction and engagement while
satisfying the needs of the IT department
Andy Ambrozic, Director of Infrastructure and Operations, Ricoh Canada Inc
“The BlackBerry Balance technology that’s a part of BlackBerry Enterprise
Service 10 has the potential to be huge. Full work and personal separation
on BlackBerry smartphones will make it easier for our users, but also much
easier for IT administrators.”
Requirements
Challenges
Solution
Benefits
 Needed a device to support a BYOD strategy
 Ease of management and control for IT – single management
console
 Needed to be secure
Andy Ambrozic, Director of Infrastructure and Operations, Ricoh Canada Inc
“The BlackBerry Balance technology that’s a part of BlackBerry Enterprise
Service 10 has the potential to be huge. Full work and personal separation
on BlackBerry smartphones will make it easier for our users, but also much
easier for IT administrators.”
Requirements
Challenges
Solution
Benefits
 Quickly mobilize a current field service app and develop new
mobile apps for their workforce
Andy Ambrozic, Director of Infrastructure and Operations, Ricoh Canada Inc
“The BlackBerry Balance technology that’s a part of BlackBerry Enterprise
Service 10 has the potential to be huge. Full work and personal separation
on BlackBerry smartphones will make it easier for our users, but also much
easier for IT administrators.”
Requirements
Challenges
Solution
Benefits
 BlackBerry® 10 smartphones
 BlackBerry® Enterprise Service 10 with BlackBerry Balance
 BlackBerry Developer Toolkits
Andy Ambrozic, Director of Infrastructure and Operations, Ricoh Canada Inc
“The BlackBerry Balance technology that’s a part of BlackBerry Enterprise
Service 10 has the potential to be huge. Full work and personal separation
on BlackBerry smartphones will make it easier for our users, but also much
easier for IT administrators.”
Requirements
Challenges
Solution
Benefits
 Improved customer service and user satisfaction
 Fast and simple application development
 Manage company & BYOD users from one central BES10
console
Allen Chang, Manager, IT Innovations, Air Canada
“BlackBerry 10 helps meet our needs in that it delivers a new platform that
brings the excitement and the energy that our employees are starting to
expect from mobile devices.”
Requirements
Challenges
Solution
Benefits
 Employees are highly mobile and require access to enterprise
apps while on the go Balance corporate and individual needs
on
a single device
Allen Chang, Manager, IT Innovations, Air Canada
“BlackBerry 10 helps meet our needs in that it delivers a new platform that
brings the excitement and the energy that our employees are starting to
expect from mobile devices.”
Requirements
Challenges
Solution
Benefits
 Wanted to bring excitement and enjoyment to employees using
mobile devices
Allen Chang, Manager, IT Innovations, Air Canada
“BlackBerry 10 helps meet our needs in that it delivers a new platform that
brings the excitement and the energy that our employees are starting to
expect from mobile devices.”
Requirements
Challenges
Solution
Benefits
 BlackBerry® 10 smartphones
 BlackBerry® Enterprise Service 10 with BlackBerry Balance
Allen Chang, Manager, IT Innovations, Air Canada
“BlackBerry 10 helps meet our needs in that it delivers a new platform that
brings the excitement and the energy that our employees are starting to
expect from mobile devices.”
Requirements
Challenges
Solution
Benefits
 Able to deliver on enterprise needs while allowing
employees to enjoy a compelling personal experience on
their BlackBerry 10 smartphone
Camille Peters, CEO
“The level of contact and assistance exceeds any others we’ve ever worked
with. The strength of BlackBerry 10 is great and the support from BlackBerry
is outstanding.”
Requirements
Challenges
Solution
 Develop mobile apps quickly
 Responsive global technical support services
Benefits
Camille Peters, CEO
“The level of contact and assistance exceeds any others we’ve ever worked
with. The strength of BlackBerry 10 is great and the support from BlackBerry
is outstanding.”
Requirements
Challenges
Solution
Benefits
 Continually offer its customers the latest mobile field solutions
Camille Peters, CEO
“The level of contact and assistance exceeds any others we’ve ever worked
with. The strength of BlackBerry 10 is great and the support from BlackBerry
is outstanding.”
Requirements
Challenges
Solution
Benefits
 BlackBerry® 10 smartphones and PlayBook™ tablets
 BlackBerry® Enterprise Service 10 with BlackBerry Balance
 BlackBerry Developer Toolkits
 BlackBerry Technical Support Services
Camille Peters, CEO
“The level of contact and assistance exceeds any others we’ve ever worked
with. The strength of BlackBerry 10 is great and the support from BlackBerry
is outstanding.”
Requirements
Challenges
Solution
Benefits
 Simple and quick upgrade to BlackBerry® Enterprise Service 10
 Enable BYOD policies
 Port existing BlackBerry OS apps very quickly
 BlackBerry® 10 solutions will be rolled out to customers
Trevor Herrle-Braun, Operations Manager, Herrle’s Country Farm Market
“What I like about the BlackBerry 10 devices is how intuitive it is and how it’s
always thinking one step ahead of you.”
Requirements
Challenges
Solution
Benefits
 Feature rich camera for taking photos and videos
 To shared via Twitter® – “Tractor Tweeting”
 Constant contact with employees, customers, and other
farmers
Trevor Herrle-Braun, Operations Manager, Herrle’s Country Farm Market
“What I like about the BlackBerry 10 devices is how intuitive it is and how it’s
always thinking one step ahead of you.”
Requirements
Challenges
Solution
Benefits
 Growing business and need to be one step ahead of the
competition
Trevor Herrle-Braun, Operations Manager, Herrle’s Country Farm Market
“What I like about the BlackBerry 10 devices is how intuitive it is and how it’s
always thinking one step ahead of you.”
Requirements
Challenges
Solution
Benefits
 BlackBerry® 10 smartphones and PlayBook™ tablets
Trevor Herrle-Braun, Operations Manager, Herrle’s Country Farm Market
“What I like about the BlackBerry 10 devices is how intuitive it is and how it’s
always thinking one step ahead of you.”
Requirements
Challenges
Solution
 Share pictures and updates instantly with customers
 See and respond quickly to feedback
Benefits
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