Transcript Greater Virginia Peninsula Homelessness Consortium (GVPHC)

Collaborating since
2008
(1986)
50+ member
agencies and
individuals
GVPHC Committees
GREATER VIRGINIA PENINSULA HOMELESSNESS
CONSORTIUM
• Services Coordination and Assessment
Network (SCAAN)
• Homeless Management Information
System (HMIS)
• Program Monitoring
• Housing and Service Resource
• SOAR Team
• Ad Hoc
•
Point in Time, etc.)
•
50 Peninsula
•
Vet Boot Camp
•
Coordinated Intake
Housing
Hotline
COORDINATED ASSESSMENT
TWO GENERAL
MODELS:
• Centralized
• Decentralized
A P R I L 2 013
The GVPHC has voted to
adopt a hotline, or
centralized system, with
a geographically
centralized front door at
one distinct location
where every person may
call to access intake and
assessment.
FUNDING
•Developed white paper on the
need for centralized intake
•Discussed with business and
community partners
Thank you
Ferguson Enterprises and the
Peninsula Community
Foundation
$150,000.00 donation over 3
years
• Funded the merge of
Southside and Peninsula
HMIS system
•Hired Case Manager
•Equipment purchase
GVPHC Housing Crisis Hotline
CALL INTAKE SPECIALIST
ForKids
REFERRALS
Peninsula
Homeless
Service Providers
Service
Coordination and
Assessment
Network (SCAAN)
LIVE!!!!
September
15,
2014
First Week
• Call volume reduction from 60 call to 18
daily
• Appropriate referrals from provider
• Consistence referrals to all providers
NEXT STEPS
• Weekly meetings with providers
•Press release
•Design steps for entire COC coverage
•Use data to identify needs and gaps in
services
Calls by Month
Calls by Month
2500
year
2012
2012
2012
2012
2012
2012
2012
2012
2012
2012
2012
2013
2013
2013
2013
2013
2013
2013
2013
2013
January
2000
February
March
April
1500
May
June
July
1000
August
September
October
500
November
December
0
2012
2013
Calls by Quarter
month
February
March
April
May
June
July
August
September
October
November
December
January
February
March
April
May
June
July
August
September
added
642
892
1435
1579
1523
1718
1750
1510
1752
1639
1323
1546
1077
1050
1466
1691
1832
2106
1941
1777
to date
681
1573
3008
4587
6110
7828
9578
11088
12840
14479
15802
17348
18425
19475
20941
22632
24464
26570
28511
30288
6000
Calls by Calendar Quarter
5000
4000
1
2
3000
3
4
2000
1000
0
2012
2013
year
quarter
added
to date
2012
2
4537
6110
2012
3
4978
11088
2012
4
4714
15802
2013
1
3673
19475
2013
2
4989
24464
2013
3
5824
30288
CALL POINT REFERRAL REPORT
REFERRALS BY NEED
DATE RANGE: 1/1/13-9/30/13
Need Code Description
Emergency Shelter
Rent Payment Assistance
Utility Assistance
Rental Deposit Assistance
Transitional Housing/Shelter
Domestic Violence Shelters
Food Pantries
Low Income/Subsidized Rental Housing
Electric Service Payment Assistance
Clothing
0
1000
2000
3000
4000
Number of Referrals
5000
6000
7000
Referrals by Need
Date Range: 1/1/13 – 9/30/13
Need Code Description
Referral Count
Percentage
Emergency Shelter
6291
45.90%
Rent Payment Assistance
3258
23.77%
Utility Assistance
1253
9.14%
Rental Deposit Assistance
503
3.67%
Transitional Housing/Shelter
429
3.13%
Domestic Violence Shelters
359
2.62%
Food Pantries
304
2.22%
Low Income/Subsidized Rental Housing
154
1.12%
Electric Service Payment Assistance
73
0.53%
Clothing
66
0.48%
Employment
50
0.36%
Homeless Motel Vouchers
50
0.36%
Veteran Benefits Assistance
57
0.42%
Miscellaneous
859
6.27%
WHY COORDINATED ASSESSMENT WORKS
Creates a centralized process for standardized assessment and referrals
Fosters an “anywhere” services strategy that's easily access by individuals
and families seeking housing and services
Promotes collaboration and coordination among Peninsula Homeless Service
Providers.
Creates a pool of data
CONSUMER BENEFITS
 Ability to call one number to request assistance
 Access to multiple service programs through one
process, saving consumers valuable time in looking
for and traveling to service sites
 Accurate referrals to the correct service providers,
thus increasing the chances that the consumers will
be served promptly by the correct intervention
AGENCY BENEFITS
• Improve cost efficiency, by replacing duplicative intake
functions
• Streamlined process for program admission decisions
• Accurate referrals into programs
• Affords agencies time to focus on preventing and
minimizing shelter stays and providing services
SCAAN DEVELOPMENT
 August 2007 – Friends of the Homeless Shelter Closed
 DHCD Requested GVPHC use the Grant
 Shelter Coordination / Assessment Team Formed
SCAAN
Efficiently and effectively leverages
community resources to assist
individuals and families transitioning
out of emergency housing into
transitional or permanent housing
and to address barriers to
self-sufficiency.
SCAAN
Meeting Schedule: Every other
Wednesday at 8:30AM (contact the
chair for current information)
Location: The Salvation Army,
1033 Big Bethel Road, Hampton, VA
23666
Rapid Rehousing Staffing
Shelter Staffing
PROCESS
•Application completed by referring agency
•Process by either Hampton DSS or James City
County
•Case staffing – wrap around services
•Develop ISP
•Monthly follow-ups
RAPID RE-HOUSING
•Funding SCAAN enabled the region to see an 86%
increase in RRH
•RRH providers do not have to wait until SCAAN
meets to house a consumer
•SCAAN was using the model of fixing the person
prior to housing
•All clients are now housed as soon as a unit is
available
•Wrap around services begin at entry into a shelter
or into a unit
SCANN
The benefits of the Services Coordination and Assessment Network
(SCAAN) include:
• SCAAN: upper and lower Peninsula, all Rapid Rehousing $$$
•
Eliminating duplication, as multiple members of the committee are
working simultaneously on a single case;
•
Reducing the time required to identify all the resources needed for
success;
•
Allowing providers to access diverse services in a centralized
location;
•
Effectively decreasing the cost associated with finding and
distributing resources;
•
Promoting community coordination in the effort to prevent and end
homelessness;
•
Matching clients quickly with all needed services and benefits to
help them achieve self-sufficiency.
SCAAN
• HAMPTON DEPT. OF SOCIAL SERVICES
• HAMPTON-NEWPORT NEWS
• COMMUNITY SERVICES BOARD
• LINK OF HAMPTON ROADS, INC.
• THE SALVATION ARMY, PENINSULA
• PICH/HEALTH CARE FOR THE HOMELESS
• VA DEPARTMENT OF CORRECTIONS
• FAMILY REDIRECTION INSTITUTE
• NATASHA HOUSE
• INSIGHT ENTERPRISES, INC.
• HELP, INC.
• OFFICE OF HUMAN AFFAIRS
• THE PLANNING COUNCIL
• PENINSULA WORKLINK
• U.S. DEPARTMENT OF VETERANS AFFAIRS
SCAAN
• DUCO
• OXFORD HOUSE
• YORK-POQUOSON SOCIAL SERVICES
• NEWPORT NEWS DEPT. OF HUMAN
SERVICES
• TRANSITIONS FAMILY VIOLENCE
SERVICES
• MENCHVILLE HOUSE MINISTRIES
• INSTITUTE FOR FAMILY
CENTERED SERVICES
• VA EMPLOYMENT COMMISSION
• YOUTH, EDUCATION & FAMILY
SERVICES
• SOUTH-EASATERN FAMILY PROJECT
• FAMILY YOUTH FOUNDATIONS