Transcript What is an Enterprise Wide Application?

Enterprise Business
Processes and Reporting
(IS 6214)
MBS MIMAS 2009 / 2010
29th September 2010
Fergal Carton
Business Information Systems
Last week
• Defined enterprise: any large organisation
• Enterprise systems: centralised IS
– DMIS for marks at UCC
– PAC for postgraduate applications
– Customer database
• Accounting is about control
– Income versus expenditure
•
•
•
•
Enterprise systems give visibility->control
Definition of a process, especially administrative
Too much paper usually means inefficiency
Being a good MIMAS analyst = a detective
Why is Excel used so much?
• Too much data on standard reports
– Too many columns
– Too difficult to read
– Headings not easy to understand
• People like being able to manipulate data
– Clean it up to focus on required data
– Present data in a favourable way
• Ownership of data
How can we live with bad data?
• 20% of contacts on our phones are wrong
– Old numbers (50%)
– Redundant (15%)
• Same name and / or number more than once
– Wrong (3%)
– Short (32%)
Why does data go wrong?
• Redundant
–
–
–
–
Contact changes number, don’t delete old one
Business card received and saved
Different numbers for same contact (home, mobile, work)
…
• Use of abbreviations for long names
–
–
–
–
–
Don’t know full name
Don’t have time to take full name
Don’t have space to record full name
Name recorded with associated context eg. location
…
• Redundant names (event related)
– Useful at that point in time
Data maintenance is a process
• Maintenance required to avoid bad data
– Penalty is efficiency of communication
• Clean data requires a review process
• In business delays incurred due to bad data
could cost money
– Examples?
• Homework:
– draw a data clean-up process for your contacts
A process requires …
•
•
•
•
•
Someone to carry it out …
Some parameters …
Some master data …
Some communication …
Some deadlines …
Sample processes …
•
•
•
•
•
•
Registering as a student
Buying and using top-up credit for phone
Registering as a user for on-line services
Getting educated
Moving house
…
Good and bad processes
•
•
•
•
•
•
Paper based
Slow
Inefficient
Poor customer service
Poor quality products
Expensive
A bad process
A very bad process!
Can technology help?
• Virtual not paper, but access?
• Instantaneous, when system is up!
• Very efficient, can store data and use
triggers
• Requires greater data integrity
• Creates reliance on skills
• Expensive?
In class exercise
•
•
•
•
•
Pick a business idea
Describe customer requirements
How these requirements can be met?
What processes will the business need?
What are the characteristics of a process?
Other issues
• Meet Pat and Liz (BIS technical support)
– 11.20 in Lab 1.111
– Network logons, email addresses etc.
• Class rep election (Michelle)