Transcript Document

GENERAL DATA
CASE STUDY: EMAS Implementation in Hotels
ETIV – EMAS Technical Implementation and Verification
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GENERAL DATA
CASE STUDY: EMAS Implementation in Hotels
Case Study: “Implementation of EMAS in the
tourism sector. The case of Hotel Tigaiga”
October
2004
Prepared by: Instituto Tecnológico de Canarias, S.A.
ETIV – EMAS Technical Implementation and Verification
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GENERAL DATA
CASE STUDY: EMAS Implementation in Hotels
This project has been funded with support from the European
Commission. This publication reflects the views only of the
author, and the Commission cannot be held responsible for any
use which may be made of the information contained therein.
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GENERAL DATA
CASE STUDY: EMAS Implementation in Hotels
CONTENTS OF THE CASE STUDY
Part I
• Brief summary of case study
• Description of selected Hotel
Part II
• Case study analisys:
- The Environmental Management System; The Policy;
Environmental Analisys; Environmental Aspects; Legislation;
Objectives and Targets; Training and Communication
- Documentation of the System; Operational Control; Audits;
Management Review and Environmental Statement
Part III
• Evaluation and Conclusions
• Annexes and Slides
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GENERAL DATA
CASE STUDY: EMAS Implementation in Hotels
DESCRIPTION OF THE COMPANY
NAME OF THE COMPANY
HOTEL TIGAIGA (4*)
COUNTRY
SPAIN. CANARY ISLANDS.
TENERIFE
SECTOR / SUB-SECTOR OF
ECONOMIC ACTIVITY
TOURISM / HOTELS
ACTIVITIES OF THE COMPANY
ACCOMMODATION / RESTAURANTS
AGE OF THE COMPANY
45 YEARS
NUMBERS OF EMPLOYEES
55
 Q CERTIFICATE OF QUALITY IN
QUALITY AND/OR
ENVIRONMENTAL
CERTIFICATIONS
TOURISM 1995
 ISO 14001 (YEARS 2002-05)
 EMAS (YEARS 2002, 2003, 2004)
 ISO 9001:2000 (YEAR 2003)
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GENERAL DATA
CASE STUDY: EMAS Implementation in Hotels
ETIV – EMAS Technical Implementation and Verification
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GENERAL DATA
CASE STUDY: EMAS Implementation in Hotels
ETIV – EMAS Technical Implementation and Verification
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GENERAL DATA
CASE STUDY: EMAS Implementation in Hotels
EMAS IMPLEMENTATION. STAGES
Management Review
Environmental Policy
Planning
Environmental
Aspects
Checking and Corrective
Action
Audits
Legal Requirements
Records
Objectives and Targets
Non conformity
Corrective and
Preventive Actions
Environmental
Management
Programme
Monitoring and Measurement
Implementation and Operating
Operational
Control
Emergency
Preparedness
Doc. control
Communication
Documentation
Training
Structure and
Responsibility
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
QUALITY AND ENVIRONMENTAL POLICY (I)
One of the Tigaiga Hotel´s priority objectives is to combine
high-quality tourist services with strict environmental
protection and efforts to help establish a working modelo of
sustainable development. To yhis end, it has adopted the
following principles in accordance with its Quality and
Environmental Policy:
 Integration of quality and environmental management
into the general running of the Tigaiga Hotel.
 Compliance with all applicable local, provincial, national
and EU regulations currently in effect.
 Prevention (as far as possible) of pollution, promoting
energy saving and waste reduction methods.
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
QUALITY AND ENVIRONMENTAL POLICY (II)
 Fostering of active communications in order to:
o
Respond to our guests demands.
o
Promote the continuous training and motivation of all
our staff, to enable them to become more aware and
carry out their activities in a more responsible manner.
o
Inform suppliers and subcontractors of the Hotel´s
environmental and quality criteria, prioritising the use
of environmentally-friendly products and services.
 Periodical setting of objectives and goals designed to
promote and ensure continous improvement in the
areas of quality and the environment.
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
CONTENT OF THE ENVIRONMENTAL ANALYSIS
A) Environmental Aspects
A.1 General Description of the installations, activities, products and
services of the Hotel
A.2 Environmental Aspects of the Hotel: under controlled conditions of
operation (consumption, emissions, waste); derived from incidents
and accidents (leaks, spilages, waste water disposal,..); derived from
historical activities.
B) Environmental Management Analysis
B.1 General organization of the Hotel stablishment
B.2 Current management practices related with the environment and
the requirements of the EMAS
C) Analisys of the degree of fulfiment of the current legislation
Operating permit, atmospheric emmisions, water suply, noises,waste,..
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
ENVIRONMENTAL ASPECTS
DIRECT ASPECTS
•
•
•
•
•
•
•
•
•
•
•
Water Consumption
Energy Resources Consumption
Cleaning Products Consumption
Office Products Consumption
Maintenance Prod. Consumption
Atmospheric Emissions
Liquids Effluents
Urban and assimiable Wastes
Hazardous Wastes
Emmision of Noise and vibration
Emission of smell
INDIRECT ASPECTS
•
Guests in rooms (towels and
bed linen washed)
• Guests ingeneral areas
(segregation of wastes)
• Souvenir shop / boutique and
hairdressers
• Suppliers and contractors
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
ENVIRONMENTAL ASPECTS. HOTEL TIGAIGA
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
LEGISLATION AND OTHER REQUIREMENTS
ENVIRONMENTAL LEGISLATION
•
•
•
•
•
•
•
Water
Spills
Emissions
Installations / Energy
Waste
Dangerous substances
Other legal requirements:
authorisations, permits, licences
OTHER REQUIREMENTS
specified
•
Of the guest
not specified
but necessary
•
Of the Tour Operator
European, National, Regional, Local
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
ENVIRONMENTAL PROGRAM
R-05-01-01
Edition: 0
Page: 1 of 1
Date: 24/10/04
ENVIRONMENTAL PROGRAM – Year _______
Nº
Environm.
Environm.
Target
Goal
Nº of review:
Prepared by:
Indicator
of
measure
Activity
Economic
and/or
material
resources
Person
responsible
for
execution
Expected
date of
execution
Remarks
Date of review:
Checked by:
Approved by:
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
ENVIRONMENTAL
OBJECTIVES
1. To reduce water
consumption by 5% by
December 2002 (m3/pax) in
comparison with 2001
ENVIRONMENTAL
GOALS
•
•
•
2. To reduce electricity
consumption by 5% (kw/h
per pax)
•
•
To install automatic and nightly
watered system
To install a gardens water
meter
To conduct improvements
proposals from the energy
efficiency audit
Raise awareness lessons in
kitchen
Photovoltaic Project
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
FLOW CHART OF THE HOTEL TIGAIGA
Chief Executive
Mr. Enrique Talg
Management Committee
Quality & Environment
Enrique Talg Jr.
Security
Irene Talg
Kitchen
Technic.
Service
Admon.
Reception
Maitre
Head
Chef
Pool
Atendant
Head of
personnel
Reception
Waiters
Cooks
Assistants
Assistants
Restaurants
Ms. Úrsula Talg Reineke
Ms. Irene Talg Reineke
Mr. Enrique Talg Reineke
Úrsula Talg
Housekeeping
Guests
relation
* Enternainm.
Gardens
Rooms/ cleaning
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
ANNUAL TRAINING PLAN
R-07-01-06
Edition: 0
Page: 1 of 1
Date: 24/10/04
Year ___________
Attending
Programme
Dates
Times
Internal
external
training
Prepared by:
Approved by:
Date:
Date:
Signature:
Signature:
Expected
cost
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Materials
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
PERSONNEL CARD
EVALUATION AND TRAINING
R-07-01-07
Edition: 2
Page 1 of 1
Page:
Date: 08-10-02
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
COMMUNICATION. TYPES
1.- EXTERNAL COMMUNICATION:

With guests
- Explanatory visits to the Hotel
(environmental actions)
- Visits to gardens (Botanical Guidebook of
the Hotel)
- Trekking programme

With Tour Oper.
- Questionnaires on environmental
behaviour of the Hotel

With Community - Participation in meetings, collaborations,..
2.- INTERNAL COMMUNICATION:

Environmental and Quality Newssheet / Suggestions Box

Meetings with workers (proposals of improvements)
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
DOCUMENTATION OF THE SYSTEM
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
CODIFICATION OF DOCUMENTS
- FOR PROCEDURES:
Procedure
P – YY - ZZ
Nº of
Procedure
Order Nº
of Procedure
- FOR RECORDS:
R – YY – ZZ - B
Record
Nº Proced./
Nº Order P.
Order Nº
of Record
- FOR EXTERNAL DOCUMENTS: DE
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
DRAWING UP, CONTROL AND DISTRIBUTION DOCUMENTS
TYPE OF
DOCUMENT
DRAWN UP APPROVED DISTRIBUTED
FILED BY
BY
BY
BY
Manual of
Quality and
Environment
Head of
Quality and
the
Environment
Head of
Quality and
the
Environment
+ Staff
Management
Committee
“
Quality
Procedures
Environmental
Procedures
Records
“
MONITORED
Head of
Quality and
the &
Environment
Head of
Quality and
the
Environment
Head of
Quality and
the
Environment
Member of
the
Management
Committee
“
“
(originals)
“
“
“
“
(originals)
“
“
“
+
Head of
Department
“
“
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
R-10-01-01
Edition: 7
Page: 1 of 4
Date: 09/03/03
Interaction of processes
1
12-10-02
X
P-02-01
Identification, evaluation and
record of env. aspects
4
12-09-02
P-07-01
Training Procedure
4
16-11-02
X
Maintenance
P-01-01
Store
X
Restaurants
03-03-03
Personnel
5
Entertainment
Quality and Env. Manual
Rooms
M
Reception
QEMAS
Management
Denomination
Date
Documents
Edition
LIST OF DOCUMENTS OF THE
QUALITY AND ENVIRONMENT
SYSTEM
X
X
X
X
X
X
X
X
X
X
C
X
X
X
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
QUALITY AND ENVIRONMENTAL MANUAL
0.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
INTRODUCTION
QUALITY AND ENVIROMENTAL POLICY
ENVIRONMENTAL ASPECTS
LEGISLATION AND OTHER REQUIREMENTS
OBJECTIVES AND TARGETS
QUALITY AND ENVIRONMENTAL PROGRAMME
STRUCTURE AND RESPONSIBILITY
TRANINING, AWARENESS AND COMPETENCE
COMMUNICATION
DOCUMENTATION SYSTEM
DOCUMENT CONTROL
OPERATIONAL CONTROL
EMERGENCY PREPAREDNES
MONITORING AND MEASUREMENT
NON-CONFORMITY, CORRECTIVE AND PREVENTIVE ACTION
RECORDS
AUDITS
MANAGEMENTE REVIEW
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
PROCESSES OF THE SYSTEM
MANAGEMENT
RESOURCES
MANAGEMENT
GUESTS
REQUIREMENTS
Internal Audits
Human
Resources
Booking
NonConformity
Corrective/
Preventive Ac.
Management
Review
Check in
Infrastructures
Working
Environment
SERVICES
MANAGEMENT
Internal
Communication
Rooms and
cleaning
Customer
Service
Development
Services
Restaurants
Check out
Entertainment
After-Stay
Service
Company
Store
Technical
Service
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
THE PROCEDURES
What?, Who?,
How?, When?, Where?
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
QUALITY AND ENVIRONMENTAL PROCEDURES
QUALITY & ENVIRONMENT
PROCEDURES
P-01-01 INTERACTION PROCESSES
P-07-01 TRAINING
P-08-01 COMMUNICATION
P-10-01 ELABORATION, CONTROL,
DISTRIBUTION OF DOCUMENTS
P-11-03 PURCHASES
P-14-01 NON-CONFORMITIES,
CORRECTIVE & PREVENTIVE ACT.
P-16-01 AUDITS OF THE SYSTEM
P-13-03 MONITORING OF
MEASURING EQUIPMENT
ENVIRONMENTAL
PROCEDURES
P-02-01 IDENTIFICATION, EVALU., &
RECORD OF ENVIRON. ASPECTS
P-03-01 IDENTIFICAT. & RECORD
OF LEGAL & OTHER REQUIREMENTS
P-11-01 ENVIRONMENT
P-12-01 EMERGENCIES
P-13-01 MONITORING & MEASUREM.
P-13-02 MONITORING &
MEASUREMENT OF WATER
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
PROCEDURES. TABLE OF CONTENTS

Object

Scope of application

References

Definitions

Development

Responsibilities

Appendix
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
IA-11-04
TECHNICAL INSTRUCTION FOR
THE ENVIRONMENTAL CONTROL IN Page: 1 of 3
Revision: 0
ROOMS
Date:
Rev. Date
Cause of the
modification
Checked by:
Head of the
Environment
Approved by:
The Manager
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
RECORDS
Document that states the results
achieved or which supplies evidence of
activities carried out.
The record can be written or may be kept in
any data storage format.
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
STANDARD RECORD
R-16-01-02
Edition: 2
Page: 1 de 1
Date: May 2001
RECORD OF AUDIT
RESULTS OF THE AUDIT
Nº
Description, observation and/or
non-conformity
(*) Nº of Report of Non-conformity
Reference document
Nº INC (*)
Nº IACP (**)
(**) Nº of Report of Corrective/Preventive Action
GLOBAL VALORATION OF THE AUDITED AREA
Chief Auditor:
Person in charge of the Audited Area:
Date:
Date:
Signature:
Signature:
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
PROCEDURE ENVIRONMENTAL
EMERGENCIES
P-12-01
Edition: 1
Page: 1 of 1
Date:
APPENDIX IV: ENVIRONMENTAL EMERGENCY CARD FOR CHEMICAL SPILLAGES
FACTORS
 Outbreak of environmental
emergency
 Spillage or breakage of
clearing product
containers
 Spillage or breakage of
swimming pool product
containers
 Spillage or breakage of
maintenance product
containers (paints,
solvents, glues, etc.)
ENVIRONMENTAL
ASPECTS TO BE
CONSIDERED
 Uncontrolled
dumping/spillage
 Waste
 Atmospheric emissions
(cannot be monitored)
 Destruction of flora
 Destruction of fauna
ACTIONS TO BE
CARRIED OUT
 Once the spill is located, attempt
to halt it in the safest and most
appropriate way possible
 Evacuate the staff and guests
from the area
 Hold back the spill with earth
 Ventilate the area (open windows,
etc.)
OBSERVACIONES:
 It is advisable for the persons
holding back the spill to wear
masks and gloves
ONCE THE SPILL HAS BEEN
HALTED, PROCEED TO
 Gather up the earth and handle it in
accordance with the procedure for
Management of Waste
 If the spill were to reach the drainage
points, inform authorities
 Evaluate the environmental damage
 Finally, once the damage has been
evaluated (by means of a damage
report), all those corrective measures
necessary to prevent an outbreak of
emergency will be adopted
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
MONITORING AND MEASUREMENT
PROGRAMME
ASPECT
TO
MONITOR
PARAMET.
TO
MONITOR
METHOD
OF
MONITOR
R-13-01-02
Edition: 2
Page: 1 of 1
Date:
FRECUENC.
OF
MONITOR.
CRITERION
FOR
ACCEPT.
PROCEDURE
APPLICABLE
HEAD OF
MAINTEN.
RECORD
INDICATOR
MONITOR.
1.Consumption of Energy Resources
a. Electrical
energy
Kwh
External
Monthly
N/A
P-13-01
IST-11-02
Administr.
Electricity
bill
Kwh /
Guest night
b. Propane
Kg
consumed
Hill
Annual
N/A
P-13-01
IST-11-02
Maintenan.
DISA bill
Litres /
Guest night
c. Diesel
Litres
consumed
Bill
Annual
N/A
P-13-01
IST-11-02
Maintenan.
TEXACO
invoice
Litres /
Guest night
Meter
reading
Weekly
N/A
P-13-01
IST-11-02
Maintenan.
R-11-01
M3 / Guest
night
1.Water Consumption
Water
M3
consumed
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
CONTROL OF WATER
Chlorination of
drinking water
Water
consumption
FRECUENCY
Daily
Weekly
PARAMETER
pH water
Consumption
(M3)
pH water
Meter reading
Chlorine meter
- 500m3
Between 0,2
mg/l and 1,5 mg/l
Section head
kitchen
Head of Tech.
Service
Head of Tech.
Service
R-11-01 water pH
R-11-01 water
Incident book
ASPECT
METHOD
CRITERIA
HEAD OF
MONITORING
RECORD
Chlorine meter
kitchen
Between 0,2 mg/l
and 1,5 mg/l
Chlorination of
water in tank
In a situation of
anomaly
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
WATER CONSUMPTION PER OVERNIGHT STAY (litres)
1000
2001
800
2002
2003
600
400
200
Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic
Medi
a
2001 559 351 353 411 418 656 996 821 504 361 402 644 481
2002 336 330 399 377 317 431 988 396 607 383 354 326 398
2003 357 341 336 489 657 569 779 344 379 265 244 302 394
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
NON CONFORMITIES
R-14-01-04
Edition: 2
Page: 1 of 1
Date: 06-02-03
Department
Date /
Time
Client
ProcessSupplier
Type
Immediate
response
Signature
Type of Non-conformmity: Error in documentation, complaints, client was angry, supplier defect,
accident-incident, repeated errors, etc
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
REPORT ON NON CONFORMITIES
CORRECTIVE ACTION
PREVENTIVE ACTION
Nº
1. ORIGIN
Description
Departments involved
R-14-02-02
Edition: 2
Page: 1 of 2
Date: May 01
ISSUER
Department:
Date:
Signature
Person in charge:
APPROVED
Motives or causes
2. ANALYSIS OF THE CAUSES AND ACTIONS
Description of the
CORRECTIVE ACTION – PREVENTIVE ACTION
(Designated person responsible for execution
Immediate measures adopted
Head of Quality and the Environment
Date:
Signature
APPROVAL
Date:
Signature
Person in charge:
APPROVED
Quality and the Environment
Date:
Signature
Person in charge
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
REPORT ON NON CONFORMITIES
CORRECTIVE ACTION
PREVENTIVE ACTION
R-14-02-02
Edition: 2
Page: 2 of 2
Date: May 01
3. CONTROL OF EXECUTION AND VERIFICATION OF IMPLANTATION
Programmed actions, planned dates of implantation, person responsible for implantation,
date of verification
4. VERIFICATION OF THE EFFICACY
Actions of monitoring, dates of implantation, person in charge
5. CLOSING OF THE ACTION
• Closed as its efficacy has been verified (include appropriate comments)
• New corrective/preventive action (if efficacy has not been verified, new
corrective/preventive actions will have to be adopted)
• Remarks
HEAD OF QUALITY AND THE ENVIRONMENT
Date of closing:
Signature:
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
ANNUAL AUDIT PROGRAMME
Person
in charge
SGMA Element
1.-Environmental
policy
2.-Environmental
aspects
3.-Legal
Criteria
of audit
Planned date
for carrying out
R-16-01-07
Edition: 2
Page: 1 of 1
Date: May 2001
Planned
auditing team
Objectives
and other requirements
4.-Objectives
5.-.
Programme
and goals
of environmental
.
6.-Structure
and responsibilities
7.-Training
sensitisation & competence
8.- ………………………..
9.- …………………………
: Head of Quality and the Environment Approved by
: Management Committee
Prepared by
Date:
Date:
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
R-16-01-02
Edition: 2
Page : 1 of 1
Date: May 2001
RECORD OF AUDIT
RESULTS OF THE AUDIT
Nº
Description, observation and/or
non-conformity
(*) Nº of Report of Non-conformity
Reference document
Nº INC (*)
Nº IACP (**)
(**) Nº of Report of Corrective/Preventive Action
GLOBAL VALORATION OF THE AUDITED AREA
Chief Auditor:
Person in charge of the Audited Area:
Date:
Date:
Signature:
Signature:
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
R-16-01-03
Edition: 2
Page: 1 of 1
Date: May 2001
AUDIT REPORT
DEPARTMENT, AREA:
Name:
OBJET OF THE AUDIT
CONDUCT
Date:
Person in charge:
SCOPE OF THE AUDIT
Schedule:
Place:
CRITERIA OF THE AUDIT
INTERVIEWS CARRIED OUT
REMARKS ON CONDUCT
 Degree of fulfilment of the policy by the Hotel and the advances achieved
 Aspects reviewed and general evaluation of the audited areas
 Evaluation of strong and weak points
 Recommendations and, if applicable, aspects to bear in mind in the next audit
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
REVIEW BY MANAGEMENT
Complaints:
Nonconformities
Results of
audits
Organizational
changes
Legislative
changes
Review of the
System
Changes in the
Environment
Commitment to
Ongoing
Improvement
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
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ANALYSIS
CASE STUDY: EMAS Implementation in Hotels
ENVIRONMENTAL STATEMENT. CONTENTS

Introduction to the Tigaiga Hotel

Environmental Management System

Quality and Environmental Policy

How environmental-friendly are our activities

Environmental Objectives

Deadline set for the next Environmental
Statement

Annex
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CONCLUSIONS
CASE STUDY: EMAS Implementation in Hotels
LESSONS LEARNED
1.- SIMPLIFICATION OF THE DOCUMENTATION OF THE SYSTEM
2.- SIMPLIFICATION OF THE METHODS OF EVALUATION OF
ENVIRONMENTAL ASPECTS
3.- THE EMAS STAMP DOES NOT BRING A LARGER MARKET
SHARE
The stamp as a Tool, not a Brand
4.- THE IMPLEMENTATION OF EMAS INVOLVES GREATER
ECONOMIC EFFICIENCY
5.- THE IMPLANTATION OF ANY SYSTEM MUST BE
PROGRESSIVE SO AS TO GUARANTEE REAL IMPLANTATION
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CONCLUSIONS
CASE STUDY: EMAS Implementation in Hotels
KEY ELEMENTS / SUCCESS FACTORS (I)
1.- INVOLVEMENT OF THE MANAGEMENT
 Sensitisation regarding care and respect for the
environment
 Head of Quality and the Environment = Member of Senior
Management
 Motivate the participation of the staff and improve
channels of communication
2.- PARTICIPATION OF THE STAFF
 Employees detect weaknesses and propose improvements
 They gain knowledge of the progress of the System
3.- COMMUNICATION
 Employees get to know Objectives and Results
 Existence of multiple channels of communication
ETIV – EMAS Technical Implementation and Verification
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CONCLUSIONS
CASE STUDY: EMAS Implementation in Hotels
KEY ELEMENTS / SUCCESS FACTORS (II)
4.- TRAINING




Present from the beginning of the implantation of the
system
Senior Management and all staff participate, although the
level varies in accordance with the position
Ongoing training which is highly practical
Encourages the degree of awareness and motivates
active participation of the staff in the improvement of
environmental behaviour
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CONCLUSIONS
CASE STUDY: EMAS Implementation in Hotels
CONCLUSIONS
BENEFITS OF EMAS
1.- ENVIRONMENTAL
 Greater sustainability of natural resources
 Greater conservation of the natural environment
 Improvement of environmental behaviour
2.- ECONOMIC
 Reduction in the consumption of natural resources
 Minimisation of wastes and emissions
3.- ORGANIZATIONAL
 Greater efficiency of the Company
 Better internal communication/involvement/motivation
 Better image to customers, social recognition, …
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