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Family Focus Manager’s Development
Event
Quayside Exchange
March 10th 2014
WELCOME
What is the Sunderland way of
doing things?
• Asset based approach building on the 5 areas of the
city – strengthening community assets
• Prevention and Early intervention - actively seeking
to identify and tackle issues before they get
worse
• Promoting independence and self care – enabling
individuals to make effective choices for
themselves and their families
• Joint Working – shaping and managing cost
effective interventions through integrated
services
WHY IS THE AGENDA IMPORTANT?
WHAT MAKES A DIFFERENCE?
• Staff skilled
• We need to be
enough to cope
working with, not
with change
just for families
• Redesigning
• Having one key
services
worker is often the
best option
• Prevent the
troubled families of
the future too
The Building Blocks to make it happen ….
The potential to lead and support change
for children, families and communities
WORKING WITH FAMILIES WITH
MULTIPLE
AND COMPLEX NEEDS
Sarah Reed
Sandra Mitchell
Family Focus
• ‘Troubled Families’ programme launched by the Prime Minister
in December 2011
• Troubled families are those families that are:
– Involved in crime and anti-social behaviour
– Have children not in school
– Have an adult on out of work benefits
– Cause high cost to the public purse
• 120,000 families - £75k per family per year
• Estimated that £9bn per year is spent on 120,000 families
nationally with only £1bn on preventative services
Family Focus
• Sunderland was identified as having 805 ‘troubled’
families – estimated cost of £60,375,000
• Up to 28 services are engaged with members of one
family - often uncoordinated; separate interactions;
assessments; funding streams
• Not addressing the root cause of the problems
• In Sunderland renamed and branded ‘Family Focus’
• Required to identify our 805 families locally using 4
criteria – have to meet 3 criteria to be eligible
DCLG Criteria
• Criterion 1 - Young people involved in crime and families
involved in anti-social behaviour
– Families with one or more under 18 year old with a proven
offence in the last 12 months
and/or
– Families where one or more member has been committing
anti-social behaviour (has ASBO, ASB Injunction, ASB
contract; housing related intervention such as eviction)
and/or
– Households where there have been what you consider to be
local comparable measures, interventions or incidents of
anti-social behaviour such as repeat call outs from the Police
and/or ASB Team and/or a significant agency.
DCLG Criteria
• Criterion 2 - Households affected by truancy or
school exclusion
– Has been subject to permanent exclusion; three or more
fixed school exclusions across the last 3 consecutive terms;
or
– Is in a Pupil Referral Unit or alternative provision because
they have previously been excluded; or is not on a school
roll;
and/or
– A child has had 15% unauthorised absences or more from
school across the last 3 consecutive term
– Exclusion/attendance problems of equivalent concern to
the criteria above may also be included, for example,
authorised absence may be taken into account where there
is a comparable attendance problem
DCLG Criteria
Criterion 3 - Households which have an adult on DWP
out of work benefits including Employment and Support
Allowance, Incapacity Benefit; Carer’s Allowance,
Income Support and/or Job Seekers Allowance,
Severe Disablement Allowance.
• Family has to have met either criterion one or two
before you can check with DWP whether they meet
this criterion
• Family has to meet at least 3 criteria so if meet two of
the above need to also meet a local discretion criteria
to be eligible
Sunderland Local Discretion Criteria
Criterion 4 - Local Discretion filters – can be used to
add in other families who meet 2 of the 3 criteria
above and/or are a cause for concern:
–
–
–
–
–
–
–
–
–
Substance Misuse (young people and adults)
Domestic Abuse
Child Protection Issues
Homelessness
Mental Health (young people and adults)
Adult Offending
NEET Young People
Family in a high cost service
Family live in bottom 20% areas of deprivation
Family Focus
• Sunderland has to meet stated outcomes with at
least 805 eligible families over the lifetime of Family
Focus (by May 2015)
• Aim of Family Focus is to provide targeted, tailored
support to ‘turn around’ the lives of the 805 families
• What does ‘turn around’ mean?
• What does success look like?
Family Focus
• Success measured by achieving stated outcomes
around:
–
–
–
–
Getting children back into school
Reducing criminal and anti-social behaviour
Getting parents on the road back into work
Reducing the costs to the taxpayer and local
authorities
Family Focus Outcomes
“Turn around” =
• Each child in the family has had fewer than 3 fixed exclusions and
less than 15% unauthorised absences in the last 3 terms
• 60% reduction in ASB across the family in the last 6 months
• 33% reduction in offending by all minors in the family in the last 6
months
• One adult in the family has moved off out-of work benefits into
continuous employment in the last 6 months
Family Focus Payment by Results
• Payment by results based on 40% of the cost of intervention £4,000 per family
• Initiative seen as an opportunity to review and improve the way
partners work with the most challenging and vulnerable families
across the city
• Aim of Family Focus is to stop uncoordinated interventions and
provide a more integrated approach
• Not extra resources but managing existing resources differently
– developed a new way of working with families with multiple
and complex needs
• Evidence based – best practice, family consultation etc
Strengthening Families Framework
Family Focus Way of Working: Key Stages
• Stage 1: Identification of the family (agency referrals
and analysis of datasets)
• Stage 2: Multi-Agency Strengthening Families Panels
• Stage 3: Family engagement and need assessed by
the key worker
• Stage 4: Development of the Family Agreement
• Stage 5: Delivery of a flexible package of targeted, coordinated support for the family
• Stage 6: Family review, tracking and monitoring
arrangements
Family Focus Delivery Model
• Strengthening Families Panels
(building on the existing CAF Panels)
in each locality since 1st March 2013
• Single point of contact with the family
through one key worker
• Single review of need using the
Family Wheel
• Single Family Agreement developed
with the family (two way pledge)
• Targeted, co-ordinated, flexible
packages of support for each family
based on their needs
• Regular progress reviews of family
outcomes
• Use of Capita One
Strengthening Families Panels
• Locality based model – 5 panels meet weekly
• Additional partners – Police, Housing, Job Centre
Plus, Probation
• Families come to Panel through identification
centrally or agency referrals (form)
• Intelligence sheet completed by all agencies (form)
• Family discussed – level of need identified - lead
agency appointed – allocate a key worker
• Team around the Family (TAF)
• Family tracked and monitored – outcomes achieved
Way of Working: Five Family Intervention (FIP) Factors
1. A dedicated worker, dedicated to a family
2. Practical ‘hands on’ support
3. A persistent, assertive and challenging approach
4. Considering the family as a whole – gathering the
intelligence
5. Common purpose and agreed action
Average Length of Intervention with Family
• Level 1 – 7 months
• Level 2 – 8 months
• Level 3 – 11 months
Responsibilities for Managers:
• Identifying Families at source in key relevant agencies and
services? Do you know how to refer a family?
• Have you/your key/support workers attended Family Focus model
training session; completed e-learning? Do you understand the
way of working?
• 5 Family Intervention Factors –are your key workers working in
this way?
• Have you completed the Strengthening Families Competency
Framework? Do you have any training needs?
• Supervision – are you reviewing caseloads – providing support in
moving families on?
Next Steps for Managers
• Understand your risks, responsibilities, accountabilities?
• Understand the Family Focus Model – Toolkit, E-learning module; 5
family intervention factors; length of intervention?
• Agency referral - are you reviewing every new referral in relevant
teams/services?
• Appropriate attendance at Strengthening Families Panels?
• Appropriately skilled Family Focus Workforce – competency
framework – identify training needs of managers and key/support
workers?
Family Focus - Further Information
Further information on Family Focus:
•
•
•
•
Family Focus e-learning module
Family Focus Model Toolkit
Family Focus Family Wheel
Strengthening Families Referral Form
available at www.sunderlandpartnership.org.uk by the
end of March 2013
QUESTIONS?
Family Focus Financial Profile
Number of
families to be
worked with
and ‘turned
around’
Number of
families that
PBR can be
claimed for
(1 in 6 rule)
Attachment
Fee
£
Total claim if
targets met
(@ £4k per
family)
£
Year 1:
2012/13
268
(35%)
223
£713,600
£892,000
Year 2:
2013/14
416
(50%)
347
£832,800
£1,388,000
Year 3:
2014/15
121
(15%)
101
£161,600
£404,000
TOTAL
805
671
£1,708,000
£2,684,000
Year
Family Focus Progress
9/12
12/12 3/13
6/13
9/13
12/13 3/14
Number of FF
families
identified that
meet the
criteria
1018
1018
1018
1072
1224
815
_
Number of FF
families
‘Working With’
82
82
279
335
487
541
700+
Payment by Results Claims
1/13 4/13 7/13 10/13
Number of families claimed for
(PBR)
Total (cumulative)
2/14
0
0
72
32
134
0
0
72
104
238