Transcript Blink - Stellar Leadership

First Break All the Rules
Overall themes
Q12
• People leave managers, not organisations
• People do not have unlimited potential
• People don’t change that much, draw out what talent
they have
• You can teach knowledge and skills, not talent
• Average is the enemy of excellence
• Continuous improvement comes from studying your best,
not your worst
• Every role has its own nobility – remember the Peter
Principle
• Allowable weaknesses are just that, don’t try too hard to
fix them (maybe just avoid them)
• Focus people on well defined outcomes, not instructions;
help them find their path of least resistance.
Buckingham, Marcus and Coffman, Curt (2005) First Break All the Rules: What the World’s Greatest
Managers do Differently London, Simon & Schuster
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First Break All the Rules
Q12 Questions
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Do you know what is expected of you at work?
Do you have the materials and equipment to do your work right?
At work, do you have the opportunity to do what you do best every
day?
In the last seven days, have you received recognition or praise for
doing good work?
Does your supervisor, or someone at work, seem to care about you
as a person?
Is there someone at work who encourages your development?
At work, do your opinions seem to count?
Does the mission/purpose of your company make you feel your job
is important?
Are your associates (fellow employees) committed to doing quality
work?
Do you have a best friend at work?
In the last six months, has someone at work talked to you about
your progress?
In the last year, have you had opportunities to learn and grow?.
Buckingham, Marcus and Coffman, Curt (2005) First Break All the Rules: What the World’s Greatest
Managers do Differently London, Simon & Schuster
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