Transcript Document
The Future of the Desktop Ewen Anderson CEO Five key concepts and one set of directions The change imperative New desktop directions What next? Desktop Futures The weight of legacy Changing role of IT The mobility effect The change imperative: IT as a barrier or enabler? Budgets Multi-media BYOD Performance Mobility Social media Touch-enabled Mobile device management Technology & cost pressures Consumerisation Convergence Compliance Shared services XP replacement Cloud Agility CSR Staff retention Ease of use Business transformation Self service Single sign-on Security Commoditisation Pay-as-you-use IT service provision Best value New desktop directions: the end of Windows? Likely to increase • Mobility/connectivity • SaaS/Cloud • XYOX • Apps • New form factors • New interactions • New peripherals • Consumerisation • Rich media • Speed of change Likely to decrease • Bespoke • Applications • Perpetual licenses • Fixed desktops • In-house resources • Central control of users • ‘Windows’ New desktop directions: trends & predictions The weight of legacy: stratification Typical layers that build up in the long fat tail . . . • 16 Bit apps/components • Un-documented installs • Browser-dependent • Plug-in dependent • Inter-dependent • Hard-coded registry • Local admin rights • Security settings Shifting the application weight All applications installed Applications in use Unique applications (standardised versions) Apps that convert / install 1st time Apps needing remediation Misfits The mobility effect: simple idea, complex delivery Mobile Personalisation & authentication 3G/4G wi-fi Core, team & personal apps App & System monitoring & desktop proactive support platform Home User “Desktop” Access, security & compliance Corporate app store & SSO Maintenance & updates Graphics & desktop acceleration Data replication BC & DR Office International Usage monitoring & diagnostics Devices & peripherals LAN /WAN SaaS apps & rich content Data & Storage Provisioning scale-up/out Impact on IT: build and run vs manage Need for Flexibility Impact on IT: build and run vs design and manage Desktop DaaS Platform Cloud Desktop Virtual Desktop Managed Virtual Platform On-Premise Platform Hosted Desktop Physical Desktop Managed Physical Platform On-Premise Platform On-Premise Appetite for Outsourcing What next? Get ready for the new demands • Plan the journey toward the ‘future state’ • Take measured steps • Set the success criteria • Understand where you are now • Walk in the footsteps of others • Benchmark the service (before & after) • Realise and prove the benefits • Become the service provider of choice