Transcript How come it goes the way it usually goes …and what else is

How come it goes the way it
usually goes?
…And what else is possible…
How come it goes the way it usually goes?
…And what else is possible…
People
Who?
Or…
Tops
?
?
Bottoms
?
?
Middles
?
?
Leadership stands
We all play
Customers
?
?
all these roles
at various times…
How come it goes the way it usually goes?
…And what else is possible…
Predictable condition
Top overload
Predictable response
Suck it up
Familiar realities
Leadership stands
Burdened
Be a top who
creates responsibility
through the
organisation
by
circumstances
Hold
Bottom disregard
them
Oppressed by them
responsible
Middle crunch
Customer neglect
Slide
Torn
into the middle
between
and get torn
them and them
Stay aloof
Screwed
and hold it
by the
responsible
delivery system
Be a bottom who takes
on responsibility not
only for your condition
but for the whole thing
Be a middle who
maintains your
independence of
thought and action
Be a customer who gets
in the middle of the
delivery process and
helps them work for you