Transcript Slide 1

CNH |KEY CLUB
ETIQUETTE
Presented by:
CNH|
Updated by: Member Relations Committee 2012-2013
California-Nevada-Hawaii District | Key Club International
August 2012
The Importance of Proper
Etiquette & Definition
Definition:
the code of ethical behavior regarding professional
practice;
action among the members of a profession in their
dealings with each other: medical etiquette.
Importance:
• Professionalism
• Respect
CNH|
Training Topic: Etiquette
CNH Key Club District | Key Club International
COMMUNICATION
oTelephone:
• Be prepared with what you have to say before
making the call.
• Find a quiet place, with no noisy backgrounds.
• Speak clearly & slowly.
• Give your full attention at all times.
• Be patient and polite.
• Do not call later than 9 P.M.
CNH|
Training Topic: Etiquette
CNH Key Club District | Key Club International
COMMUNICATION
oE-mails:
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doN’t tYpe lyKe diS.
Spell correctly.
Use correct grammar.
Include a salutation and
closing
No slang. Ex: “wassup,”
“you guys”.
Include a Subject Name.
Keep e-mails concise.
Make paragraphs if the
message is long.
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• Poor communication
provides negative
information about you.
You represent Key Club,
so negative information
about you provides
negative information
about Key Club!
• Do not show-off with
unreasonably long words.
• Get to the point. Busy
people do not like reading
fluff.
Training Topic: Etiquette
CNH Key Club District | Key Club International
ATTIRE
oCasual:
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Key Club t-shirts
Jeans
Tennis Shoes
No socks with sandals
No sagging
Wear this to:
•Key Club Socials
•Service Events
•School
CNH|
Training Topic: Etiquette
CNH Key Club District | Key Club International
ATTIRE
oBusiness Casual:
• Slacks and Skirts
• Skirts must be at
appropriate heights
(below your fingertips)
• Dress Shirts
• Dress Shoes
• No Jeans
• No Sandals
CNH|
Training Topic: Etiquette
CNH Key Club District | Key Club International
SEE THOSE
BEEAUTIFUL
SMILES?
ATTIRE
oBusiness Professional:
• Always dress up rather than
dressing down!
• Business Suits
• No sneakers, sandals, boots
at formal events
• No White Socks
• No jeans or mini skirts
• Men should be shaven.
• Keep hairstyles simple.
• Look clean and presentable.
CNH|
Training Topic: Etiquette
CNH Key Club District | Key Club International
GENERAL MANNERS
oTable Etiquette:
• Introduce yourself to the
table.
• Stand to shake a person’s
hands.
• Chew with your mouth closed.
• Eat slowly .
• Share table space.
CNH|
Training Topic: Etiquette
CNH Key Club District | Key Club International
GENERAL MANNERS
oTalking:
• Be courteous to
others’ opinions.
• Do not interrupt.
• No talking behind
anyone’s back.
• Do not be rude.
• Always listen to what
people have to say.
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o Public speaking:
• Be clear and try not to
stutter.
• Prepare yourself on what
you are going to say.
• Don't fidget around; be still
and professional
• Don’t speak too softly or
too loudly
• Keep eye contact with
everyone in the room.
Training Topic: Etiquette
CNH Key Club District | Key Club International
QUESTIONS,
COMMENTS,
CONCERNS?
CNH|
Training Topic: Etiquette
CNH Key Club District | Key Club International