Transcript Listening And Speaking

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Employment Interviewing and
Follow-up Messages
14
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Learning Objectives
Distinguish between screening interviews
and hiring/placement interviews.
Identify information resources in
investigating target employers.
Explain how to prepare for employment
interviews.
Recognize how to control nonverbal
messages and how to fight interview fears.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Learning Objectives
Be prepared to answer favourite interview
questions and know how to close an
interview.
Itemize topics and behaviours to be avoided
in interviews.
Write follow-up letters and other
employment messages.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Kinds of Interviews
Screening
Hiring/placement
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Preparing for Screening
Interviews
 Keep near the telephone a list of positions for
which you have applied.
 Have your résumé, references, a calendar, and a
notepad handy.
 If caught off guard, ask if you can call back in a
few minutes from the telephone in your office.
Organize your materials and yourself.
 Sell your qualifications and sound enthusiastic.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Three Kinds of Hiring/
Placement Interviews
One-to-one interviews
Sequential and group interviews
Stress interviews
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Investigating the Target
Find out all you can about company
leaders.
Investigate the business philosophy of the
leaders.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Investigating the Target
Learn about the company’s
accomplishments and setbacks.
Study the company’s finances.
Examine its products and customers.
Check out the competition.
Analyze the company’s advertising.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Preparing and Practicing
Practice reciting answers to typical interview
questions.
Videotape or tape record a practice session.
Expect to explain problem areas on your résumé.
Try to build experience with less important jobs
first.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Sending Positive Nonverbal
Messages
Arrive on time or a little early.
Be courteous and congenial to everyone.
Introduce yourself to the receptionist.
Dress professionally.
Greet the interviewer confidently.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Sending Positive Nonverbal
Messages
Wait for the interviewer to offer you a chair.
Control your body movements.
Make eye contact frequently but don’t get
into a staring contest.
Smile enough to convey a positive attitude.
Sound enthusiastic and interested—but
sincere.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Fighting Fear
Practice interviewing with real companies.
Prepare thoroughly.
Take deep breaths.
Remember you are gleaning information.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Answering Questions
Refocus and clarify vague questions.
Aim answers at key characteristics
interviewers seek.
Use good English and enunciate clearly.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Responding to Illegal
Interview Questions
If you feel the question is harmless, answer it.
If you do not wish to answer, deflect the question
tactfully by saying Could you tell me how _____
relates to the responsibilities for this position?
Or, use the opportunity to further emphasize your
strengths. An older worker might mention
experience, maturity, stability etc. when asked
about age.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Closing an Employment
Interview
Thank interviewer.
Review your strengths for this position.
Ask if you may leave copies of your résumé
and your list of references.
Find out what action will follow.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Interview Follow-up Letter
Refer to the date of the interview.
Show appreciation in thanking the
interviewer.
Remind reader of interpersonal skills and
enthusiasm for the job.
Highlight specific skills for the job.
Look forward to hearing from interviewer.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Rejection Follow-up Letter
Admit disappointment.
Emphasize continued interest and
confidence in meeting job requirements.
Refer to specifics of interview; tell how
skills are being improved.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Interview Checklist
Before the Interview:
Research the organization
Learn about the position
Plan to sell yourself
Prepare answers to possible questions
Prepare success stories
Arrive early
Dress appropriately
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Interview Checklist
During the Interview:
 Establish the relationship
 Act confidently but naturally
 Don’t criticize
 Stay focused on your strengths
 Learn about the job requirements
 Prepare for salary questions
 Be ready for inappropriate questions
 Ask your own questions
 Conclude positively
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Interview Checklist
After the Interview:
Make notes on the interview
Alert your references
Write thank-you letter
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Employment Application Form
Carry a card summarizing vital statistics not
included on your résumé.
Look over all the questions before
starting.
Fill out the form neatly.
Answer all questions.
Be prepared for a salary question.
Ask if you may submit your résumé.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Try Your Skill
Select the answer that completes the statement.
1. Job candidates should:
a. find out all they can about a company
before the interview.
b. use the interview to find out as much as
possible about a company.
c. wait until an interview to research a
company to avoid wasting effort.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Try Your Skill
Select the answer that completes the statement.
1. Job candidates should:
a. find out all they can about a company
before the interview.
b. use the interview to find out as much as
possible about a company.
c. wait until an interview to research a
company to avoid wasting effort.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Try Your Skill
Select the answer that completes the statement.
2. Positive nonverbal messages are sent by
a. videotaping a practice interview.
b. grasping the hand of the interviewer and
shaking vigorously.
c. arriving on time, being courteous, and
dressing professionally.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Try Your Skill
Select the answer that completes the statement.
2. Positive nonverbal messages are sent by
a. videotaping a practice interview.
b. grasping the hand of the interviewer and
shaking vigorously.
c. arriving on time, being courteous, and
dressing professionally.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Try Your Skill
Select the answer that completes the statement.
3. In responding to the question “Tell me about
yourself,” you should
a. provide a short formula response.
b. supply considerable detail about your
education, experience, and skills.
c. read from your résumé so that you don’t
omit anything important.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Try Your Skill
Select the answer that completes the statement.
3. In responding to the question “Tell me about
yourself,” you should
a. provide a short formula response.
b. supply considerable detail about your
education, experience, and skills.
c. read from your résumé so that you don’t
omit anything important.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Try Your Skill
Select the answer that completes the statement.
4. Which of the following questions is illegal?
a. When did you graduate from college?
b. What is the date of your birth?
c. Are you a legal citizen of Canada?
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Try Your Skill
Select the answer that completes the statement.
4. Which of the following questions is illegal?
a. When did you graduate from college?
b. What is the date of your birth?
c. Are you a legal citizen of Canada?
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Try Your Skill
Select the answer that completes the statement.
5. In closing an interview, you should
a. find out what action will follow.
b. ask for the job to sound confident.
c. leave copies of your résumé and list of
references with the interviewer and the
receptionist.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Try Your Skill
Select the answer that completes the statement.
5. In closing an interview, you should
a. find out what action will follow.
b. ask for the job to sound confident.
c. leave copies of your résumé and list of
references with the interviewer and the
receptionist.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Try Your Skill
Select the answer that completes the statement.
6. After an interview, you should follow up
with a letter that
a. repeats answers to all the major questions
asked during the interview.
b. thanks the interviewer and shows
appreciation.
c. reviews your strengths and asks for the job.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Try Your Skill
Select the answer that completes the statement.
6. After an interview, you should follow up
with a letter that
a. repeats answers to all the major questions
asked during the interview.
b. thanks the interviewer and shows
appreciation.
c. reviews your strengths and asks for the job.
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning
Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning