Transcript Document

WELCOME
Charles Rutenberg Realty
New Agent Orientation
Thursday, April 9th 2015
Charles Rutenberg
Realty
Founded in 2000
by
John Nestor
Where we are:
Illinois
New York
Florida
Florida
Orlando
Nov 2006
Clearwater
Jan 2000
Ft. Lauderdale
Dec 2004
Illinois
Naperville
Aug 2005
Chicago
Aug 2012
New York
Manhattan
Long Island
Why Are You Here?
 Introduce you to:
 Staff
 Owners
 Sister companies
 Preferred vendors
 Share what we offer our agents
 Office policies & procedures
 Building policies & usage
 Answer any questions at the end
Our Charities:
 Coalition for the Homeless
 www.centralfloridahomeless.org
 Shriner’s Hospitals for Children
 www.shrinershospitalsforchildren.org/
Coalition for
the Homeless of
Central Florida
Coalition for the Homeless
of Central Florida
 The largest provider of homeless services in central Florida
is a private non-profit organization.
 Helps over 600 men, women & children every day with
shelter and nutritious meals; accepts intact families.
 Soon to open men’s 250 bed residential facility.
 Men’s pavillion is a drop in for warm meal, shower and
a place to sleep.
Women & Family accommodates 240 individuals with
and additional location providing for another 126 in a
transitional living program.
 Assists with substance abuse recovery, education & job
skills, veteran services & community housing.
Shriner’s Hospitals
For Children
Our Broker is a Shriner Noble at the Bahia Shrine
Shriner’s Hospitals
For Children
 First hospital opened in 1922 in Shreveport,
LA; there are now 22 hospitals in the US,
Canada and Mexico.
 Children are treated for burns, cleft lip &
palate, spinal cord and orthopedics until
the age of 18 without cost to the family.
 The hospitals are run strictly on the
generosity of the Nobles fundraising and
donations.
 There are over 200 Shrines worldwide.
Sam Swope & Jim Batenchuk
www.citruspm.com
Jennifer Tribou
321-445-5119
Thank you
Citrus Property Management
for providing the snacks and
beverages this evening.
Jennifer will be available at the
end of orientation to
answer any questions.
Simone Hosein
407-960-5256
[email protected]
Thank you Simone Hosein for taking the
time tonight to tell us about the MLS.
Simone will be available at the
end of the orientation to answer
specific questions.
Broker:
Jim Batenchuk
[email protected]
Office: 407-622-2122 ext 2
Cell: 407-252-7042
Non Competing Broker
Please call the office number
during business hours
Office Information:
 Monica Maldonado
 Office Manager
 [email protected]
 Lira Orazi
 Administrative Assistant
[email protected]
As an independent contractor
representing Charles Rutenberg
Realty, you are expected to:
 Answer your phone and return phone
calls & emails in a timely manner!
 Make sure ALL your agreements are in
writing.
 Be ethical and professional in ALL that
you do!
Charles Rutenberg
Companies
 Charles Rutenberg Realty Orlando LLC
 Members of the Board of Realtors
 MLS Access and lockbox access
 Charles Rutenberg Realty Associates
Orlando LLC
 Ability to receive referral commissions
 No fees to the Board of Realtors
 We are a residential real estate company!
 You are NOT authorized to sell businesses!
 Commercial transactions must be
authorized by the Broker and are
subject a 10% commission.
 If you have questions, ask!
Important Info
407-622-2122 ext
2
www.crrmove.com
 Helpful links
Access your profile & add bio
 Agent Support
Forms
CRR logos
Please add these websites to
your email address book(s),
these are our avenues of
communication with you:
BombBomb.com
Weekly News & Notes
[email protected]
Invitations to seminars, functions & events
AdMail.net
Additional communications
‘Like’ us on Facebook
Stay up to date on events;
check-in at the office; tag
yourself in photos
We can also add you to a
private FB Networking Group:
CRR Orlando Agents
Ask us how!
Reminders:
 Your first AND last name and phone number go
on ALL of your marketing material (business
cards,
yard signs, advertisements, etc…)
 Call us with changes to your address, email,
phone number and credit card
 Pay all fees on time – D.B.P.R., the Board of
Realtors, MLS membership and this office
No personal mail should be sent to our office; items
received from vendors will be held 48 hours
after notification, then discarded if not retrieved
Reminders continued:
 Board of Realtor members – Remember to
check the MLS message board
 CRR weekly BombBomb video emails on Friday
 All files are due upon execution; a $100
“no-file” fee will be incurred!
 We require a current photo to be kept in our
database for security reasons
 GET PAID TO REFER A FRIEND TO
CHARLES RUTENBERG REALTY!!!
What We Offer:
 Broker & Staff support
 Branch Offices
 Training & Seminars
 24 Hour access to the office
1900 Summit Tower
Outside Key Pad
The code is listed on the information
sheet located in your packet
Inside Key Pad
The code is listed on the information
sheet located in your packet
Please
be
aware...
In
the
office
Stop by “Nature’s Café”
located in the lobby.
It’s a great place to take your
clients for coffee or lunch.
The building
management
has a strict
parking policy.
 Park only in a visitor spot
 When attending a seminar or training session,
park only on the rooftop
 A maximum of 2 hours; you will be given a
warning
 After 2 warnings, they WILL tow your vehicle
RUTENBERGFILES.COM
LogIn
Username is your email address
Default Password is ‘guest’
Select ‘Remember Me’
on your personal
computer
RUTENBERGFILES.COM
Dashboard
Access all your files
Watch ALL tutorial videos
RUTENBERGFILES.COM
Create
Transaction
• Complete all fields accurately
• Click on the BLUE arrow to auto-fill
from MLS
• Answer all questions
correctly before submitting
RUTENBERGFILES.COM
FILE
MANAGEMENT
RUTENBERGFILES.COM
DOCUMENT COLOR CODES
Recommended Document
Need New/Correct Document
GREEN MEANS GO
Waiting in Queue
Mandatory Document
RUTENBERGFILES.COM
Transaction Page
RUTENBERGFILES.C
OM
FILE STATUS
Listing File: Waiting for Contract & Closing Docs
Closing File: Waiting on Docs
Complete File!
You can access PAC & CAC
What happens after
your file is uploaded:
 The files are sent to a queue and placed
in rotation for review
 The files are viewed continuously
throughout day
 Please allow for a 48 hour
turn around time
How to get paid:
 Required documents uploaded to
www.rutenbergfiles.com
 File must be complete (GREEN) in
our system prior to getting paid!
Recommended… Complete a PAC
request and take your money
with you!
 Mail or bring the check & HUD to the
office
 Checks are written 9AM to 4PM Monday
through Friday
 Drop off check before noon, pick up
the same day after 2
 Drop off check after noon, pick up
the next day after 9AM
Please put a ‘note’ in your file if you
are picking your check up otherwise it will be mailed.
Get Paid At Closing (PAC)
 Once your required documents are approved and your file is green,
click on “PAC”.
 Complete PAC FORM * required fields, then click on bottom of
form.
 Request must be made NO LATER than 48 hours prior to closing.
 This office will process your PAC and email an authorized letter to
the title company and to you.
 You will receive your check at closing. A copy of HUD and your
check will be mailed to us along with our check.
 You must be attending the closing and verify that the title company
or attorney’s office will cut two separate checks.
RUTENBERGFILES.COM
Paid At Closing
(PAC)
Agent Name
Sales Associate
CRR/CRRA
License # SL******* Current, Active
Agent Name
Rentals, Referrals,
BPO’s & Misc.
 Money order or cashier check for rentals… NO CASH
 Personal checks are held until they clear our bank
 Include a self addressed, stamped envelope if you want
checks mailed to you otherwise you will be charged
a $1 fee for postage and envelope
 Checks over $20,000 are held until they clear our bank
Stop by the CRR Boutique
to see what’s new
Interesting stats:
 721 Agents in this office
Per Metro Trak:
 #1 New listing by units
 #1 Sales by units
 #1 Sales by volume
 #1 YTD Sales volume
 #1 & #4 Top selling agents
Tampa Office:
813-258-4401
113 S. MacDill Avenue - Suite A,
Tampa, Florida 33609
[email protected]
Why FBC
MORTGAGE?
www.fbchomeloans.com
Why Choose FBC Mortgage, LLC
Choosing the right partners in your business is a very important decision.
You need to work with business partners you TRUST to take care of your
clients. This is why YOU SHOULD CHOOSE FBC MORTGAGE, LLC:
 Florida’s Leading Direct Mortgage Lender
 Local & Knowledgeable Appraisers
 In-House Underwriting, Processing, Closing & Decision Making
 Preferred Lender for Florida’s Top Realtors and Builders
 Competitive Rates & Extensive Loan Product Options
 Industry Leading Turn Times
 Accessibility: Available On Nights and Weekends
 Provide Weekly Loan Updates To Clients And Referral Partners
Financing Options
 Conventional Financing
 Jumbo Loans
 VA, USDA , FHA Loans
 Construction Lending
 Foreign National Loans
 First Time Home Buyer Programs
 Renovation Loans including 203K, HomeStyle and HomePath
 Conventional & HARP Refinance
 Portfolio Loans
Duane Hughes
Executive Vice President
National Sales
WHAT IS THE MOST IMPORTANT
THING IN ANY CLOSING?
*** TITLE INSURANCE ***
In Today’s Volatile Market It Is More
Important Than Ever To Ensure A Clear And
Marketable Title
Did you know?
Abe Lincoln
lost his home twice
because of Title
Defects?
OUR STAFF HAS A COMBINED
EXPERIENCE OF OVER 30 YEARS
Michael Heath
Managing Member/Owner
Barbara Brownell
Leslie Starkey
Operations Manager
Sr. Escrow Officer/ Licensed Title Agent
We are conveniently located next door.
What Our Clients Have to Say...
Dear Integrity Title Orlando,
I would just like to say thank you very much for the service provided, it was excellent. You responded to everything I
asked and I can only say it was a pleasure to deal with you.
Best Regards, Andrew Hendry, (Seller)
Dear Integrity Title Orlando,
Thanks so much for all your assistance. I believe that this has been one of the best closing we have experienced.
Thanks again, Bill Roberts (Buyer)
Dear Integrity Title Orlando,
Thanks for taking such good care of my clients. They were very impressed with how smooth their transaction was. It’s
always a pleasure to deal with you because of your professionalism.
CRR Agent - Orlando
FOR THE CONVENIENCE OF YOUR CLIENTS
WE OFFER OUT OF OFFICE CLOSINGS
IN THE CENTRAL FLORIDA AREA
NEED A “TITLE 101” REFRESHER?
NEED AN OVERVIEW OF THE HUD?
We will meet with you one on one or in small groups.
Call or Stop By To Set Up An Appointment!
Thank you all for your
time and attention!
We will be here to answer any
questions you may have.
Enjoy the rest of
Your week.