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European Survey on New & Emerging Risks (ESENER) - Overview and main results 2009

Safety and health at work is everyone’s concern. It’s good for you. It’s good for business.

How was ESENER carried out?

 Computer assisted telephone interviews (“CATI”) Native language interviewers based in each country  Two questionnaires Most senior manager in charge of OSH (~25 min) Employee representative dealing with OSH (~15 min)  31 countries: 36,000 interviews EU-27 + Croatia, Turkey, Norway and Switzerland  41 national versions of each questionnaire Adapted for language and national OSH terminology  Focused on establishments (workplace level) covering both public and private sectors

www.esener.eu

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Which workplaces were surveyed?

ESENER covers all establishments with 10+ workers Across all sectors, including public, except agriculture and fishing

Total employment in EU27 (223.4 million) 16%

Establishments with 10 or more employees 3 million enterprises 136 million employees

61% 23% www.esener.eu

Self-employed Employed in establishments <10 Employed in establishments 10+ 3

What topics did the survey cover?

1.

Health and safety management 2.

Management of ‘new’ psychosocial risks 3.

Key drivers and barriers 4.

Workers ’ participation

www.esener.eu

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Topic 1: health and safety management

 Measures taken Risk assessment: In-house or outsourced? On what occasions? What is checked? How is it followed up? Reasons for no checks?

 Management commitment Is there a documented policy? Does it have an impact? Reasons for no policy; Involvement of high-level and line managers  Sources of expertise, advice or information Use of general OSH consultancy, Occupational health, or specialist (safety expert, ergonomist or psychologist); sources of information  Main concerns about workplace risks Accidents, MSDs, stress, dangerous substances, noise and vibration, violence and bullying or harassment

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30 20 10 0 80 70 60 50 40

Measures taken

Workplaces checked as part of a risk assessment and whether checks are conducted in-house rather than contracted out 100

% establishments and % establishments where checks are carried out Workplaces regularly checked Checks conducted in-house

90 www.esener.eu

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Measures taken

Proportion of risk assessments that are normally contracted to external service providers 100 90 80 30 20 10 0 70 60 50 40

% establishments Note: establishments where risk assessment or similar measures are carried out

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Measures taken

Risk assessments conducted in-house or contracted to external service providers by establishment size 100 90 80 30 20 10 0 70 60 50 40

% establishments, EU27 Note: establishments where risk assessment or similar measures are carried out

10 to 19 20 to 49

Own staff

50 to 249

External providers

250 to 499

Both

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500 + 8

Measures taken

Risk assessments conducted in-house by establishment size in selected countries

Risk assessment conducted only by

own staff 100

% establishments, EU27 Note: establishments where risk assessment or similar measures are carried out

40 30 20 10 0 90 80 70 60 50 10 to 19

Denmark

20 to 49

United Kingdom

50 to 249

EU-27 Spain

250+

Slovenia

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Management commitment

Prevalence of a documented policy, established management system or action plan on health and safety 100 90 80 70 20 10 0 60 50 40 30

% establishments

85% of managers state that the policy has an impact

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Management commitment

Health and safety issues raised regularly in high level management meetings 100

% establishments

80 60 40 20 0 SE UK NL NO IE DK SK BE FR RO EU -2 7 BG TO TA L 31 FI CZ LU ES CY IT MT HR DE PL HU AT PT TR EL CH LV SI EE LT www.esener.eu

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Main concerns about workplace risks

Level of concern about various health and safety issues 10 0 9 0 8 0 3 0 2 0 10 0 70 6 0 50 4 0

% establishments, EU27 Major concern Some concern

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No concern DK/ NA

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Sources of expertise, advice or information

Use of OSH information from different bodies

% establishments, EU27, lowest, average and highest

EE SE

Trade unions

21% EL IE

Employers' organisations

29% DK

Insurace providers

EE 40%

In-house OSH services

55% AT

Official OSH institute

56% EL

Labour inspectorate

58% EE

Contracted OSH experts 0 10 20 30 40 50 60

65%

70

IE RO

80

DE ES LT

90 100

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Topic 2: Management of ‘new’ psychosocial risks (stress, violence and harassment)

 Main concerns and causes Level of concern about stress, violence and bullying or harassment? What are the principal risk factors (e.g. time pressure, poor communication, job insecurity, etc.)?

 Measures taken Ad hoc or ‘reactive’ measures (e.g. training, change to work organisation, work area redesign, confidential support, changes to working time, conflict resolution)  Procedures in place More formal or system-based than ‘measures’, e.g. procedures to deal with stress, with violence or with bullying or harassment

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Main concerns and causes

Concern regarding work-related stress

% establishments 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% PT N O TR PL R O BG DE AT FR C Y SI LU EL TO TAL 3 1 ES EU -2 7 CH LV HR DK BE IE SK MT UK C Z H U EE NL SE FI LT IT

Major concern Some concern No concern DK/ NA www.esener.eu

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Main concerns and causes

Concern regarding violence or threat of violence

% establishments 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% TR PT R O BG PL FR N O ES LV TO TAL 3 1 BE C Z IE EU -2 7 C Y UK CH DE LU HR EL AT DK SK LT SE FI MT NL IT H U SI EE

Major concern Some concern No concern DK/ NA www.esener.eu

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Main concerns and causes

Concern regarding bullying or harassment

% establishments 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% TR PT R O N O BG PL FR C Z LV ES IE TO TAL 3 1 CH DE BE EU -2 7 C Y HR UK LU AT EL DK SK MT LT NL IT EE H U FI SE SI

Major concern Some concern No concern DK/ NA www.esener.eu

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Main concerns and causes

Concern about various psychosocial risk factors

100 % establishments, EU27 90 80 70 60 50 40 30 20 10 0 Time pressure Having to deal w ith difficul customers, patients, pupils, etc Poor communication betw een management and employees Job insecurity Poor co operation amongst colleagues Long or irregular w orking hours Problems in supervisor employee relationships Lack of employee control in organising their w ork An unclear human resources policy Discimination for example due to gender, age or ethnicity

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Main concerns and procedures in place

Concern regarding work-related stress and existence of procedures to deal with it

% establishments

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Procedures in place

Prevalence of procedures to deal with work-related stress, bullying or harassment, or work-related violence

% establishments, EU27

H e a lt h a nd s o c ia l wo rk E duc a t io n F ina nc ia l int e rm e dia t io n H o t e ls a nd re s t a ura nt s O t he r c o m m unit y, s o c ia l a nd pe rs o na l s e rv ic e a c t iv it ie s R e a l e s t a t e , re nt ing a nd bus ine s s a c t iv it ie s P ublic a dm inis t ra t io n a nd de f e nc e ; c o m puls o ry s o c ia l s e c urit y Who le s a le a nd re t a il t ra de ; re pa ir o f m o t o r v e hic le s , m o t o rc yc le s a nd pe rs o na l a nd ho us e ho ld go o ds T ra ns po rt , s t o ra ge a nd c o m m unic a t io n M ining a nd qua rrying a nd E le c t ric it y, ga s a nd wa t e r s upply C o ns t ruc t io n M a nuf a c t uring

0% 10% 20%

Bullying or harassment

30%

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40%

Work-related violence

50% 60% 70%

Work-related stress

80% 90% 100%

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Measures taken

Employees informed about whom to address in case of work-related psychosocial problems

% establishments

100 90 80 70 60 50 40 30 20 10 0 SE BE DK FI NO UK BG NL ES HR LT SI PL IE AT EU -2 7 TO TA L3 1 LU DE SK FR CH TR MT LV CZ HU IT EE CY PT RO EL www.esener.eu

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Measures taken

Areas that are routinely checked as part of a risk assessment

% establishments, EU27, lowest, highest and average Note: only establishments where risk assessment or similar measures are carried out Equipment and working environment Irregular or long working hours Supervisor-employee relationships The way work is organised 0

CY 97% IE 45% EE FI 60% EE DK

10 20 30 40 50

LT

60 70

76%

80

RO

90 100

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Topic 3: Drivers and barriers (managers’ motivation to take action and main obstacles)

 Main reasons for addressing health and safety and for addressing psychosocial risks Legal obligations, employee requests, client requirements, staff retention, absenteeism, labour inspectorate pressure, or productivity or performance reasons  Main difficulties in dealing with health and safety and with psychosocial risks Lack of resources, lack of awareness, insufficient expertise, culture, sensitivity of the issue, or lack of technical support or guidance Difficulty in tackling psychosocial risks compared with other health and safety issues

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Drivers

Major reasons for addressing health and safety

% establishments, EU-27 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 10-19 employees 20-49 employees 50-249 employees 250+ employees Fulfillment of legal obligation Requests from employees or their representatives Requirements from clients or concern about the organisation’s reputation Staff retention and absence management Pressure from the labour inspectorate Economic or performance-related reasons

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Barriers

Reasons for not carrying out risk assessments regularly

% establishments, EU27 Note: establishments where risk assessment or similar measures are NOT carried out

10 0 9 0 3 0 2 0 10 0 8 0 70 6 0 50 4 0 10 t o 19 2 0 t o 4 9 Lacking necessary expertise Too complex legal obligations on RA 5 0 t o 2 4 9 2 5 0 t o 4 9 9 5 0 0 + RA too time consuming/expensive Not necessary, no major problems www.esener.eu

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Barriers

Main difficulties in dealing with health and safety and with psychosocial risks

% establishments, EU-27 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

Lack of resources such as tim e, staff or m oney Lack of aw areness Lack of expertise Health and safety Culture w ithin the establishm ent Sensitivity of the issue Lack of technical support or guidance Psychosocial risks www.esener.eu

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Topic 4: Worker participation (what arrangements are in place and what effect does it have?)

 Formal representation Participation through works council, trades union, health and safety committee or health and safety representative Requests to deal with stress, violence and bullying or harassment   Impact of worker participation Effect of formal and direct participation on management of health and safety and of psychosocial risks  Direct participation Provision of information to employees Encouragement of workers to participate in implementation and evaluation of measures Consultation on measures to deal with psychosocial risks Resources Time, information, training, access to workers

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Formal participation

Health and safety management measures, by existence of a formal employee representation

% establishments, EU27

Carrying out a risk assessm ent Existence of an OSH policy, m anagem ent system or action plan High involvem ent of line m anagers in OSH Regular m onitoring of em ployees ' health Support m easures for em ployees returning from long sickness absence Regularly analysing causes of sickness absences OSH issues regularly raised in high level m anagem ent m eetings

0 10 20 30 40

Establishm ents w ith general em ployee representation

50

Establishm ents w ithout general em ployee representation

60 70 80 90 100

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Formal participation

Workplaces regularly checked for safety and health as part of a risk assessment: total and with employee representation

% establishments, EU27

100 95 90 85 80 75 10 to 19 20 to 49 Total 50 to 249 250 to 499 500 + EU-27 Average Establishments with H&S representative www.esener.eu

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Formal participation

Consultation of employees regarding measures to deal with psychosocial risks

% establishments, EU27 Note: establishments that report having procedures and measures to deal with psychosocial risks

100 90 80 30 20 10 0 70 60 50 40 10 to 19 20 to 49 50 to 249 250 to 499 500 + EU27 Average www.esener.eu

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Key findings from ESENER

 Most establishments carry out workplace checks as part of a risk assessment or similar measure But prevalence varies according to size of enterprise and country  Preventative health and safety culture Involvement of top management and existence of documented policy, action plan or management system is very variable  In-house vs. outsourced risk assessment Very different practices across Member States Even the smallest firms can assess risks without contracting experts  Concerns about the level of awareness of risks If no risk is perceived, no preventive action is taken; particularly among the smaller enterprises  Worker participation has a positive effect Especially in SMEs and if there is ‘formal’ representation

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Further information

www.esener.eu

   Find out more about ESENER Download publications Use our interactive tool to generate results by country, establishment size and sector

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