Transcript Managed Desktop Product Plan - ThinDesk | Cloud Computing

Hosted by TELUS; a Fully Managed IT
Solution for Canadian SMB’s from 10 to
500 users
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ThinDesk & TELUS Partnership
 ThinDesk Founded in 2006
 2007 ThinDesk partnered with TELUS to offer a new business computing
paradigm.
 Currently have an established customer base of clients in all verticals.
Gaviller & Partners - GMA LLP - Cziraky Grossi – Cookson Walker LLP
Harry James Financial Group - Independent Financial Concepts Group
Closing the Gap – Greenferd – Beer Barrons
York Child - East York Family Services
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ThinDesk Industry Recognition & Market Potential
Gartner Cool Vendor 2010
Best Small Business Solution, 2009
Top 10 Cloud Computing
Companies to Watch
Profiled in Service Provider
Guide
Nominated, Best Small Business Solution, 2011
Nominated, Best Cloud Solution, 2011
The market is large and growing. According to leading analyst firm
Gartner, the HVD market, computing in the Cloud will accelerate through
2013, growing from 500,000 to 49 million units. Worldwide revenue will
reportedly grow from about $1.3 billion in 2009 to somewhere around
$65.7 billion in 2013 – or roughly from the current 1% level to
approximately 40% of the worldwide professional PC market.
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Cloud Computing – What is it?
The industry is buzzing with…
Application Service Provider (ASP)
Hosting
Software as a Service (SaaS)
Grid Computing
Platform as a Service (PaaS)
Virtualization
Infrastructure/IT as a Service (IaaS)
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Cloud Computing – What is it?
Definition…
Internet-based computing, where
technological capabilities are
maintained off premises and
delivered on demand as a service
via the internet, not unlike a
public utility.
Wikipedia
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Trends Driving Cloud Computing
Massive growth and adoption of Internet and cheap, high-speed
broadband
Virtualization – applications separated from hardware
Utility Computing – High-performance, secure server capacity made
available as a variably priced, shared service
Software as a Service – applications available on demand, tailored
to user need, as a subscription service vs. one-time license fee
Growing disinterest in non-IT companies to be in the computer
business
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Two Kinds of Cloud Computing
Public – “A la Carte”
Private
Amazon Web
Services
Google Apps
Salesforce.com
No Panic
Computing
Utility Services
-Backup (Intronis/iDisk)
-Hosted Exchange (Radiant/Sherweb)
-Security (Trend Micro/Global Dataguard)
Complete, integrated, planned
IT infrastructure delivered via
secure, high-speed internet
connection, as a variable
cost service, virtualized
Facebook
(desktop/server/SAN) for cost,
LinkedIn
performance and security
Gmail
Hotmail
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What is Thin Computing & Virtual Desktop?
 History
 1960’s: Mainframe / Dumb Terminals
 1970’s – 2000: Invent of the PC and Internet
 2010 and Beyond: Shift back to server based computing including
virtualization, private cloud computing, virtual desktop, data centre’s
etc
 Fully Managed Server Based Computing Service
 Scalability – Customer never buys another server & unlimited storage
 Utility Model – Priced on a per user / per month basis
(OPEX vs. CAPEX)
 Enterprise Class Service to SMB
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What is a Thin Client?
 A Thin client is a “display only” terminal – Desktops & Laptops
 Thin Client/Server Based Computing is defined by the fact that
applications are executed on dedicated servers at TELUS while the
desktop device only needs to provide the display.
 It does not have a hard drive, needs no software loaded on it locally and
it stores no data. If desktop fails you loose zero data. If laptop is lost,
stolen or damaged you also loose zero data.
 The Thin Client is connected by a secure private internet connection
that provides access to all the desktop applications and data on the
servers in TELUS Data Centre.
 The service delivers an always on guarantee of 99.99% uptime
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What do CEO’s/CIO’s worry about?
The Competition
BCP
Competitive confidence – Technologically, are we keeping up with our
competitors? Can we move quickly enough? Is our information architecture
able to support business growth? How can we maintain an edge?
BCP – Growing needs to quickly recover, re-provision and re-establish user access to
complete desktop environments to ensure business continuity.
Flood, Fire, Ice Storms, Power outages, Theft, etc.
Need for Instant Desktop Recovery & Provisioning
Flexibility
Compliance
Need to be able to support a virtual work environment where users have
alternative access to complete desktop resources while working remotely
Remote workers, commuting issues, Maternity, Transit Strikes, Flex
Hours
Need etc.
for Alternative Workspace Access
Need to contain desktop proliferation and build a standardized, centrally managed
desktop environment that adheres to internal and external compliance guidelines
Need for Desktop Consolidation & Standardization
IT Costs
IT Budgets and costs- Hardware and some software costs have dropped but
the costs of support, security, backup, mobile connectivity etc have soared.
More and more IT services have been added in the last 5 years.
Off site network backup, Security Audits, Software/Licensing audits, Staffing costs
Need for reliable, predictable costs, TCO
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What do CIO’s and Tech Managers worry about?
Heterogeneity
High Management Costs
Admin Inefficiencies
> 70% of TCO ($6,800 USD* / user/
*Gartner
year)
Staff are too tactically focused
-IDC
Security Threats
Physical Security and Theft
Firewalls
Policies
Security Compliance
Viruses/Adware/Spyware
Software Compliance Risks
-IDC
Low Resource Utilization
Internal
Upgrades
Patches
External
Threat of Licensing Audits!!
The desktop is the least
utilized resource on the
network!
“Over Buying” for the
Desktop
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What do CIO’s and tech managers worry about?
Multi Locations Support
Bandwidth Between Offices
Remote Users
File Synchronization
Document Collaboration
BCP and Backup
Proper Backups
-Verified
-Offsite
E mail Archiving
Physical Theft
Recovery
Hardware Failure
SOX compliance
Forgotten Passwords
Exception Support
Application Training
Security and Policy Training
Support /Help Desk
Trouble Ticketing
Managing Spikes in
Support
……and more and more
Time Wasting Irritants
Spam Spam Spam
HR and Training
Growing Peripheral
Management
PDA's
Wireless and Mobile E mail
IP conferences/Cameras
Printing
VOIP- What to do?
Hardware and Software Asset Tracking
ISO Compliance 17799
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ThinDesk Managed Services – Total Product Offering
Data Centre & Hosted Infrastructure
Applications
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Hosted Server(s) VMware platform in a
Tier III, SAS 70 TELUS Data Centre
Each user’s Virtual Windows Desktop
All Applications
Active Directory
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Microsoft Office 2007/10 – Enterprise Edition
and Licencing Fees
Hosted Microsoft Exchange Email
All Apps – Accounting, CRM, ERP, HR, etc.
Storage
Remote – Travelling / Home Office
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Hosted Data Management
File Services
E-Archiving of older data
Daily Off-site Backup
Storage added as needed
Security
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Enterprise Software Services (Virus
Protection, Anti-spam, Malware)
Enterprise Virtual Firewall
IDS/IPS for intrusion detection
Tight controls on physical access
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Remote Access – Juniper SSL VPN from any
device, anywhere
Smartphones – Blackberry (BES), iphone / ipad,
Android with wireless integration
Management & Support
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24x7x365 Data Centre Monitoring and
Management
8am to 6pm – Unlimited user helpdesk support
Daily patches, updates and maintenance
Onsite Support
Private Network Connectivity
Other Services
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DSL / Bonded / T1 / Fibre Private, Monitored
Dedicated Connection
Web Hosting
Web Filtering
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Benefits – reduced total cost of ownership
 Fewer IT resources
 Lower IT maintenance
 Lower IT support costs
 Economical Thin Client
hardware
 Our Typical TCO study for
new customers shows 3040% savings
Industry analysts have
showed thin clients can
save more than 40% over
the costs of running PCs
85% reduction in power
usage
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benefits – lower total cost of ownership
20% - 40% Annual Savings – Cost Calculator
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Benefits – improved business continuity & productivity
 TELUS’ SAS70 compliance
to guarantee standards
Thin computing has been
found to reduce worker
downtime by 88%
 Mobile worker support
 Remote location support
Access to desktops and business systems at
anytime, from any device anywhere !
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Benefits - data security and compliance
 Ensures strictest and most secure IT environment
 Lower risk of viruses and malware
 Reduced risk of data loss
 Data protection legal compliance
 Simplified protection of personal records and privacy
 Regulatory Compliance
 Enterprise Business Continuance Plan and Disaster
Recovery are built into the solution
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Benefits – green computing is good business
 Thin clients 85% more energy
efficient than PCs
 Longer life than PCs
 Generate less heat and NO
noise
 Eliminate your server room
with heating and cooling and
consolidate 10 servers to 1.
New 2010 Toronto Hydro
Rebate:
Toronto Hydro will give
you a hard $$ rebate for
moving to ThinDesk.
$1000’s or up to 50% of
the project. Positive ROI!
 Reduction in CO2 emissions
annually
 Consolidated 120 Servers
down to 4, hydro savings of
$25,000 and reduction of100
tones of CO2 emissions.
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Smaller Businesses – Before…Many Points of Pain and Failure
Office
Adobe
Local/Personal
Files
Core Apps
Exchange
Office
Adobe
BES
Virus
Firewall
Backup Protocol
Backup
PC LAN
Switch
Modem
Pain Points
Points of Failure
•High Cost of IT Management
•Heterogeneous
• Local Power PC mix (age/brand)
•On-going
desktop maintenance
• UPS Failure
(patches/updates/repair)
• Physical Server Failure
•Multiple
Images
• Switching
Failure
•No
business
continuity plan
• Modem Failure
(vulnerable
to physical calamity)
• Router Failure
•• Individual
data at risk to loss
Internet Failure
through
theft System
/ damage
• Operating
Failure
•• Poor
On-site
IT
support
(in-house or
Software Failure
VAR
contract)
• Failed
Backup
•Poor
Remote
Access
• Support
Failure
•• Little
No Physical
Security
DataorLoss/Data
Leakage
• Poor Backup Process
• Support for many different types of
Devices
• High User Expectations
•Difficulty Supporting Multiple
Locations
VPN
BES
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Large Enterprises Operate Tier 3 Data Centres
Front End
Back End
Tier 3 Data Centre
Firewalls
Climate Control
Thin Client LAN
Internet Gateway
High Performance / High Utilization
Server and SAN through
Virtualization
24/7 Support
Internet
Backup
Controlled Access
Switch
Physical Security
Backup Power
Fire Suppression
PC LAN
Remote and Mobile Users
Web Filtering
Redundancy/Failover
BES
VPN
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Small Businesses - After
Front End
Climate Control
Router
Physical Security
Backup Power
Custom Apps
Adobe
Local/Personal
Files
High Performance / High Utilization
Server and SAN through Virtualization
Thin Client LAN
24/7 Support
Internet
Remote and Mobile Users
Backup
Controlled Access
Secure Private Network
Web Filtering
Fire Suppression
Same User
Experience
Core Apps
Exchange
MS Office
Adobe Firewalls
BES
Virus
Firewall
Business Continuity
Redundancy/Failover
BES
SSL VPN
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THINDESK Centralized Solution
INTERNET
Home
Other Locations
Secure LAN
Extension (Backbone)
User
Mobile Devices
User
Remote and Mobile Users
The ThinDesk environment
is connected into all the
components required in a
fully redundant SAS70
compliant facility.
Client Office 1
Secure LAN
Extension (Backbone)
Secure LAN
Extension (Backbone)
User
ThinDesk Redundant
VMware Server
and SAN Farm
Client Servers
Windows Server
Microsoft Office
Standard Apps (Acrobat,
Flash
Virus/Malware/Spyware/
Adware Protection
All other client
Applications
User
Client Office 2
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TELUS Data Centres – Fully connected across Canada
TELUS Skills & Capabilities
600 000+ help desk interactions/yr; 60 000+ users
16 Automated Tape Libraries; 400 000+ tapes
500+ terabytes online storage
50 000+ desktops
supported
Calgary
TELUS
Tower
2 800+ production database instances
6 000+ managed servers
5+ million
impressions
per month
5+ million mail
pieces per
month
3 300+ MIPS
8 Data Centres; 250 000+ sq ft rasied floor space
Calgary IDC
Vancouver IDC
Rimouski
Montreal
Victoria
TELUS National IP Network and
Interconnection Points
TELUS Network
Alliance Network
TELUS Data Centres
TELUS Data Centres
Laird
Switching Centres
Bartor Road
Interconnection with Tier 1
Canadian, US and global
Internet backbones including
Cable & Wireless and Sprint
US
Please click on the pictures above to access information specific to each Data Centre
Please click here for
information on Data Centre
Design Considerations, The
Uptime Institute, etc.
Customers
&
References
Partners
Contacts
Launch
Managed
Service Request
<
Launch
Hosting
Pricing Tool
Competitive
Matrix
Complex
Solutioning
Matrix
Feedback &
Suggestions
Whiteboard
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Internet Data Centre – Security Audits
SAS 70 Type III and Canadian CICA5970
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TELUS’ Managed IT Solutions (MITS) are audited yearly for
Managed IT Solutions services
Unqualified result
SAS 70 examination satisfies both Canadian regulatory
reporting requirements as well as the US’ Sarbanes Oxley
regulatory financial requirements
ITIL
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ITIL™ stands for Information Technology Infrastructure Library
TELUS’ current selective implementation of ITIL™ has
focused on the processes that have the most impact, the
highest value, to the customer;
Change Management, Problem Management, Incident Management and
Service Desk Incident Management has been a notable success in TELUS’
ITIL implementation (resolution time has undergone a 45% reduction since
implementation)
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Data Loss and Security Breaches in the News
25% of laptop computers are lost,
stolen or damaged each year
Many Professional do work and store
data on their laptops
Much of this data is HIGHLY
confidential
This data typically travels around
unprotected and unencrypted.
Most people do not properly
safeguard or backup their data.
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Why now?
Technology
 Hosted Exchange & Hosted Sharepoint
 Better and more reliable bandwidth
 Server Virtualization
Culture
 Companies are more comfortable with Outsourcing
 Companies are more comfortable on web for business
Economy
 Companies are looking for long term savings
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RECAP: KEY business drivers
 Reduced Total Cost of Operation in IT
 Improved Productivity: Removal of your IT headaches
 Enterprise Data Security and Compliance
 Implement Enterprise Disaster Recovery & Business Continuity
 Green I.T. – Reduce your Carbon Footprint by 80% with server
removal, consolidation and huge desktop power savings.
Toronto Hydro Rebate will cover hardware purchase costs with
Positive ROI.
 Talk to us today for a FREE Total Cost of Operation Study and
Proposal.
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ThinDesk Partners: Questions?
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