Transcript Defense Logistics Agency Customer Assistance Module

Defense Logistics Agency
Customer Assistance Module
Introduction
This module is designed to familiarize you with DLA
policies, procedures and resources which will assist in
the effective management of your supply requisitions
and logistics needs as well as answer questions about
the DLA requisition process
DEFENSE LOGISTICS AGENCY
Defense Logistics Agency
Under. Secy.
Acquisition, Tech.
& Logistics
CINCs
Military
Services
CJCS
Director
Command Sergeant Major
Vice Director Exec Director
Information
Operations (J-6)
Logistics
Operations (J-3)
Defense
Distribution
Center (DDC)
DLA
Inventory
Control
Points
Defense Supply
Center Philadelphia
(DSCP)
Defense
National
Stockpile
Center
(DNSC)
Defense Supply
Center Richmond
(DSCR)
Defense
Energy
Support
Center
(DESC)
Defense
Reutilization DLA – Pacific
& Marketing
&
Service
DLA – Europe
(DRMS)
Defense Supply
Center Columbus
(DSCC)
Defense
Logistics
Information
Service
(DLIS)
Document
Automation
& Production
Service
(DAPS)
Unit 1
Overview of DLA
Mission
The Defense Logistics Agency (DLA) provides supply
support and technical/logistic services to the military
services, DoD agencies, federal civil agencies and
selected foreign governments. The primary focus of
the Agency is to support the war fighter in time of
war and in peace and to provide relief efforts during
times of national emergency.
DLA Background
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DLA acquires and manages supplies and materiel for the
military services. This includes:
All food, fuel, and medical supplies used by the services
Approximately four million consumable items
A $10 billion inventory with $15 billion in annual sales
Managing $24 billion in annual reutilization and disposal
of materiel
National stock pile of $6 billion in critical materiel
Approximately $2 billion in Foreign Military Sales (FMS)
Additional information about DLA can be found at
http://www.dla.mil
Unit 2
Customer Support Network
1-877-DLA-CALL/1-877-352-2255
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Dial this toll-free number to access DLA’s major activities.
Customer Information Specialist available:
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0700-1700 (EST) Monday thru Friday
Emergency Supply Operations Centers or Staff Duty
Officers available weekends and for after-hours
emergencies.
Customer Support Network
Defense Emergency Supply Expert System (DESEX)
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1-877-DLA-CALL also links Customers directly to
DESEX at inventory Control points.
Customers can order, modify existing requisitions,
check status of orders and check supply availability.
DESEX operates 24 hours, 365 days/year.
Additional information about DESEX can be found at
http://www.supply.dla.mil/logistics/exchange/desex.h
tm
Unit 3
Overview of
DLA Organizations
• DLA Logistics Operations (J-3)
• Defense Supply Centers
• Defense Energy Support Center (DESC)
• Defense Supply Center, Philadelphia (DSCP)
• Defense Supply Center, Columbus (DSCC)
• Defense Supply Center, Richmond (DSCR)
• DLA Service Center
• Defense Reutilization and Marketing (DRMO)
• Distribution Center
• Defense Distribution Center (DDC)
Mission of J-3
DLA Logistics Operations (J-3) provides policy and
management to support the procurement, storage, and
distribution of 4.1 million items for U.S. military
customers, U.S. federal agencies, and allied forces
throughout the world. Also, performs a wide variety of
logistical services and serves as a full combat support
partner with the Army, Navy, Air Force and Marine Corps.
Additional information about DLA J-3 is located at
http://www.dla.mil/j-3/
Points of Contact for policy questions or suggestions are
located http://www.supply.dla.mil/
Defense Supply Centers (J-3)
Defense Energy Support Center (DESC) provides all
forms of facility and mobility energy.
Defense Supply Center, Philadelphia (DSCP) provides
troop support and general commodity items.
Defense Supply Center Columbus (DSCC) supplies items
for land and sea weapons’ systems.
Defense Supply Center Richmond (DSCR) provides items
for air, aviation and space support.
DLA Service Center (J-3)
Defense Distribution Center (DDC) is responsible for
receipt, inspection, storage, physical inventory, instorage maintenance, and issue of DLA/Service-owned
items. DDC manages 24 depots.
Mission of J-6
DLA J-6 consolidates numerous information technology
efforts and provides oversight for activities such as
electronic commerce, logistics support systems,
document automation and field information in support
of military logistics.
Additional information about J-6 can be found at
http://www.dla.mil/j-6/iodir/default.asp
DLA Service Center (J-6)
Defense Logistics Information Service (DLIS) is
responsible for the federal catalog system (FCS)
database that serves as a repository for more than 7
million items used throughout the federal government.
Also offers customers a variety of ways to access
logistics information.
Information Services
Defense Automatic Addressing Systems Center (DAASC)
receives, processes, routes and transmits Defense
Logistics Standard System (DLSS) transactions;
automatically determines sources of supply; provides
users with up-to-date status of requirements; maintains
official historical archives of DoD logistics-related data
bases and publications.
Defense Logistics Management Standards Office (DLMSO)
provides procedures for communicating requirements,
moving material, and performing the other tasks that
ensure the continuing operation of DoD's logistics system.
Unit 4
Logistics Exchange
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Logistics Exchange is a web site containing information
on the following supply systems:
LINK
LOLA
DAASINQ
DESEX
DRMS
WEBCATS
DLA STATUS
EMALL
DAMES
WEBREQ
DSS
GTN
ITV
WEB VLIPS
JTAV
https://www.supply.dla.mil/logistics/exchange/
Logistics Exchange
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Each system has an overview, hardware/software
requirements to access the system, registration
procedures, points of contact, query examples, and a
“hot link” to the system.
Many of these systems require User ID/passwords.
Recommend that you review these sites and obtain
necessary passwords.
Points of Contact for
DLA Organizations
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DSCP: http://www.supply.dla.mil/overview/dscp1.pps
DSCR: http://www.supply.dla.mil/overview/dscr.pps
DSCC: http://www.supply.dla.mil/overview/dscc.pps
DLIS: http://www.supply.dla.mil/overview/dlis.pps
DAASC:http://www.daas.dla.mil/daashome/daasc_product
support.htm
DRMS: http://www.supply.dla.mil/overview/drms.pps
DDC: http://www.supply.dla.mil/overview/ddc.pps
DLMSO: http://www.dla.mil/j-6/dlmso
DESC: http://www.supply.dla.mil/overview/desc.pps
Additional Points of Contact
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DLA Europe – DLA Headquarters’ focal point with
the European Theater. Provides customer assistance,
liaison, services, war planning interfaces and logistics
support to Commander-in-Chief, European Command
and the service components’ commands. Points of
Contact:http://www.europe.dla.mil/DLA-Edocs/DLAEPOCs.htm
DLA Pacific – DLA Headquarters focal point within
the Pacific Theater. Provides the full range of
logistics support to the Commander-in-Chief, Pacific
Command and the service components’ commands.
Points of Contact:
http://www.pacific1.dla.mil/dpac/toppages/name.htm
Unit 6
Customer Service
Representatives
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In addition to the Customer Support Network and the
direct links to DLA Organizations, DLA has a network of
representatives located at many sites across the
country and around the world to assist customers in
doing business with DLA. Any questions or comments
about DLA or if assistance is needed with a particular
DLA problem, call the representative located nearest
you
DLA POCs: http://www.supply.dla.mil/POC/
Unit 7
DLA Customer Assistance
Handbook
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Provides information which facilitates support.
Includes commonly used supply codes.
To receive a Customer Assistance Handbook, points of
contacts are:
Fax:
(616) 961-4979
DSN: 932-4979
Email: [email protected]
The On-Line Customer Handbook is available at:
http://www.supply.dla.mil/CustomerHandbook/index.asp
Unit 8
DLA Customer Newsletters
• Loglines – a newsletter which keeps DLA customers
informed about products and services. Published
quarterly.
• To receive a Loglines subscription points of contacts are:
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Fax: (616) 961-4979
DSN: 932-4979
Email: [email protected]
Internet: http://www.supply.dla.mil/lladobe.asp
DLA Customer Newsletters
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Dimensions – Flagship publication of DLA which
highlights major DLA initiatives of interest to customers.
Dimensions is the director's primary communication
tool. Published bi-monthly.
A hard copy may be requested by contacting:
DLA Office of Corporate Communications
ATTN: DSS-C (Christine Born)
Rm. 2545
8725 John J. Kingman Road
Fort Belvoir, Va 22060-6221
(703) 767-6202/DSN 427-6202
Internet: http://www.dla.mil/Dimensions/Default.asp
DLA Customer Newsletters
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DLA Customer Infogram – Highlights information and
news about DLA supply centers and service centers
via the internet. Infogram is emailed directly to
subscriber’s inbox.
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Customers can subscribe at:
http://www.supply.dla.mil/listserver/#infogram
Unit 9
Fed LOG
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FED LOG system allows quick and easy searching of
logistics data bases. These include: Master Cross
Reference List, the Management List, Department of
Defense Interchangeability and Substitutability,
Freight Classification Data, Identification Lists, parts
of the Federal Item Logistics Data Record, and the
Federal Item Name Directory.
View the Power Point presentation at
http://www.supply.dla.mil/PPT/expo33_fedlog.ppt
Product/Service Ordering Information
http://www.dlis.dla.mil/ordrinfo.htm
Unit 10
Available Training
• DLA Customer Expo –This free Annual event has More
than 60 Workshops & Displays from All DLA Activities.
Check http://www.supply.dla.mil for the next one.
• DLA Customer Assistance Logistics Course (acquaints
customer with DLA, its mission, operations and how it
supports the DLA customer)
• Available at http://www.dtc.dla.mil/2001/lcal.htm
Conclusion
We hope that this module provides you with the
necessary tools to assist in the effective management
of your supply requisitions and logistic needs.
Questions/Comments about this module should be
addressed to [email protected]